How to configure Exchange 2003 to send and receive email on the K1000 (4272360)

Configuring Exchange 2003 and KBOX communication

On the KBOX edit the Help Desk configuration to set the email addresses

1. On the KBOX select Help Desk/Service Desk
2. Click on the Configuration tab
3. Click on Queues
4. Select the queue you wish to modify
5. Click in the box to edit.
6. At the top of the page enter the email address prefix you wish this help desk to have in the Email Address box
7. In the Alt. Email Address box, enter the full email address of the account you want the KBOX to send as when responding to emails or notifying those that a ticket has been updated. It is advised that the prefix for the Alt. Email Address match that of the prefix for the Email Address setting.
8. Save settings at the bottom of the page

On the K1000 set the IP address of the Exchange server:

1. Make sure you are on the Control Panel tab
2. Click on Network Settings
3. At the bottom of the page click the Edit Mode link
4. Check the box for Use SMTP Server
5. In the SMTP server box enter the IP address of your Exchange server in the format xxx.xxx.xxx.xxx. FQDN can be used as well and IP address is more DNS issue resistant therefore it is best practice.
6. Click the save button at the bottom of the page and the K1000 will reboot.

NOTE: If you are still on a 5.x version of the appliance, [ ] brackets are required around the IP Address.

Create Email Contact in AD with the KBOX Email address

A.  Right click the Users container or other preferred container and select New | Contact

B.  On the New Object - Contact page, provide the Name you would like the contact to have and click Next

C.  On the following page of the new object contact page, click the Modify button for E-mail

D.  A New E-mail Address window will display.

E.  Select SMTP Address and click OK.
F.  On the internet Address Properties window that opens, input the "Email Address" listed for the desired Help Desk/Service Desk and click OK. (this will be the address like servicedesk@kbox.domain.com)

G.  It will return to the New Object - Contact page and you will see the email address has been entered now. Click Next

The final page of the New Object - Contact page will indicate that it will create the contact. Click Finish

H.  Add an alternate Email address to the Contact just created, this alternate address will be the address set in the Help Desk as the Alt. Email.

1. Right Click on the contact and Choose Properties
2. Click on the Email Addresses tab
3. Click New
4. Choose SMTP Address
5. Enter the email address
6. Click OK
7. Make sure the Help Desk Primary email address is still set as Primary
8. Add a new Connector in Exchange System Manager
9. Open Exchange System Manager
10. Right click on Connectors and select New | SMTP Connector

I.  On the Properties page | General tab of the new connector, fill in the name of the connector. Best practice is to select the "Forward all mail through this connector for the following smart hosts" and enter the IP address of the KBOX in the format [xxx.xxx.xxx.xxx] . Select your local Exchange server(s) as the Local bridgehead and leave the check box for Do not allow public folder referrals unchecked.

J.  Select the Address Space tab.

K.  Click the Add button to enter the address spaces which will use this connector.
L.  On the Address Space window pop-up, select SMTP and click OK.

M. On the Internet Address Space Properties window, edit the E-mail Domain as the domain of your K1000 Email Address suffix (i.e. kbox.yourdomain.com) and set the Cost to 1. Click OK.

NOTE: If you have other SMTP connectors established, you will want this one processed first. This way, these emails don't accidentally get sent to the internet causing NDRs. 

N. It will return you to the properties window for the connector and you will see your SMTP settings have been added to the Address Space tab. Click OK and the Connector will be up and functional