This method terminates an established connection through Web Services.
The URL for the wsdl file of this service is located at: http://hostname:port/stat/WSCsrService?wsdl
long saveNewCSR(long connectId, CSRType csr, List<AttachmentType> attachments) throws WSCsrFault; | |
A long value representing the CSR Id of the new csr is returned. |
CSRType retrieveCSR(long connectId, String sdcd, long csrId) throws WSCsrFault; | |
A csr bean representing the retrieved csr is returned. For more information, see CSRType Bean . |
The server throws an exception in the following circumstances:
Before updating the CSR, a row is inserted into CSR_LOCK_STATUS and is removed after the update.
CSR History records are inserted for the updated fields.
void updateCSR(long connectId, CSRType csr) throws WSCsrFault; | |
Query Stat for the CSR based on the Tracking Number field.
List<CSRType> retrieveCSRByColumn(connectId, columnName, columnValue) | |
List<RecordType> getServiceDomainList( long connectId ) throws WSCsrFault; | |
connectId - A valid connect Id obtained by calling WSLoginService.connect | |
The connectId parameter has the information about the current user.
The server throws an exception in case of an empty return list.
List<RecordType> getServiceDomainForUserList( long connectId ) throws WSCsrFault; | |
connectId - A valid connect Id obtained by calling WSLoginService.connect | |
The server throws an exception in case of an empty return list.
List<RecordType> getCustomerList(long connectId) throws WSCsrFault; | |
connectId - A valid connect Id obtained by calling WSLoginService.connect | |
The server throws an exception in case of an invalid service domain parameter.
The server throws an exception in case of an empty return list.
List<RecordType> getProjectList(long connectId, String sdcd) throws WSCsrFault; | |
The server throws an exception in case of an invalid service domain parameter.
The server throws an exception in case of an empty return list.
List<RecordType> getOpenedByList(long connectId, String sdcd) throws WSCsrFault; | |
The server throws an exception in case of an invalid service domain Parameter.
The server throws an exception in case of an empty return list.
The server throws an exception if Customer Priority is disabled at the service domain level.
List<RecordType> getCustomerPriorityList(long connectId, String sdcd) throws WSCsrFault; | |
This method verifies any possible restricted access to applications for current user.
List<RecordType> getApplicationList(long connectId, String sdcd) throws WSCsrFault; | |
The server throws an exception if Application Environment is disabled at the service domain level.
List<RecordType> getCSRTypeList(long connectId, String sdcd) throws WSCsrFault; | |
List<RecordType> getPriorityList(long connectId, String sdcd) throws WSCsrFault; | |
List<RecordType> getAssignedToList(long connectId, String sdcd, String queueId) throws WSCsrFault; | |
Type in a specific service domain.
The server throws an exception in case of an empty return list.
If Workflow Id is a null value, a list of all Status records for the passed CSR Type is returned.
The server throws an exception in case of an empty return list.
The server throws an exception in case of an empty return list.
The server throws an exception in the following circumstances:
Before updating the CSR, a row is inserted into CSR_LOCK_STATUS and is removed after the update.
CSR History records are inserted for added attachments.
File Ids may be retrieved by calling the retreiveCSRAttachments method.
The server throws an exception in the following circumstances:
Before updating the CSR, a row is inserted into CSR_LOCK_STATUS and is removed after the update.
CSR History records are inserted for deleted attachments.
If there are no attachments in the CSR, a null value is returned. For more information, see AttachmentType Bean .
If there are no CSR Template values, a null Object is returned.
CSRType getCSRTemplateValues(long connectId, String sdcd) throws WSCsrFault; | |
A csr bean representing the retrieved csr is returned. For more information, see CSRType Bean . |
If there are no Templates present, a null String is returned.
If there are no Templates present, a null String is returned.
String getApplicationResolutionTemplate(long connectId, String sdcd, String code) throws WSCsrFault; | |
If there are no Templates present, a null String is returned.
String getCSRTypeDescriptionTemplate(long connectId, String sdcd, String code) throws WSCsrFault; | |
If there are no Templates present, a null String will be returned.
String getCSRTypeResolutionTemplate(long connectId, String sdcd, String code) throws WSCsrFault; | |
List<CSRLogType> updateCSRLogs(long connectId, String sdcd, long csrId, CSRLogType detailLog) | |
List of CSR tasks and times. For more information, see CSRTaskType Bean . |
The URL for the wsdl file of this service is located at: http://hostname:port/stat/WSApprovalService?wsdl
List<TransferApprovalType> getTransferApprovalList(long connectId) throws WSApprovalFault; | |
List of all Transfer Approvals for a CSR with specific status code From to status code To |
void submitTransferApproval(long connectId, TransferApprovalType approval) throws WSApprovalFault; | |
void submitMigrationApproval(long connectId, MigrationApprovalType approval) throws WSApprovalFault; | |
List<PatchApprovalType> getPatchApprovalList(long connectId) throws WSApprovalFault; | |
connectId - A valid connect Id obtained by calling WSLoginService.connect | |
public void submitPatchApproval(long connectId, PatchApprovalType approval) throws WSApprovalFault; | |
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