| |||||
|
|||||
|
|
|
• |
Is – Select if the CSR field must equal the specified value, meaning a match must occur |
• |
Not – Select if the CSR field cannot equal the specified value. This tells Stat to initiate the rule whenever a trigger event occurs in a CSR with a value different than the one you specify. |
• |
Change From – Select if upon saving the CSR, the field has changed from one specified value to another |
• |
Not Change From – Select if upon saving the CSR, the field has not changed from one specified value to another. In this case, the rule takes effect when a trigger event occurs on a CSR with a field value that has not changed exactly as specified. |
The list of value options depends on the CSR field you select. If you select the Is operator, the corresponding value found in the CSR must match your selection for the business rule to take effect. Likewise, if you select Not, the corresponding value cannot equal your selection.
Rule takes effect when trigger events occurs on CSR assigned to the queue Development (Dev) | |||
NOTE: For the operators Change From and Not Change From, Any is a permitted value for the From field, and Any and Any except original value are permitted values for the To field. However, using the Any value in both the From and To fields will not trigger the rule. Instead, use the Any value in the From field and the Any except original value in the To field. |
1 |
In the Field field, select the CSR field you want. |
2 |
In the Operator field, select an operator. |
3 |
In the Value field, select a value for the field. |
4 |
Click Add. |
Select the row and click Remove.
NOTE: To edit a rule, select the rule in the Business Maintenance table and then click Rule Details. Stat opens the Rule Editor window where you can edit the rule as needed. |
NOTE: If you select the Most Recent Log option and the most recent log entered on the CSR is flagged as confidential, the log is not included in the email message. Also, if you select the Attachments option, any attachments on the original CSR will be forwarded with the email message. |
2 |
In the Send To field, select a value. Send to options are based on a selected rule event and could be different for each rule. |
3 |
In the Field field, select how you want the message addressed to the recipient. |
4 |
If you selected User, Specified in the Send To field, select the Stat user you want in the Other Address field. |
5 |
If you selected Other Address in the Send To field, enter the email address in the Other Address field. |
6 |
Click Add. |
2 |
Click Remove. |
To add a parameter to a command, select the desired parameter from the drop-down list of predefined parameters and click the Add button. The selected parameter is inserted at the cursor position in the command field and uses the following format: %%PARAMETER%%.
The following is an example of a command:
• |
Trigger “Command Error Notification” when return code... – Select this option to trigger the Command Error Notification business rule if the command errors. Then refine the trigger by selecting specific trigger conditions applicable to your custom command. |
© 2024 Quest Software Inc. ALL RIGHTS RESERVED. 利用規約 プライバシー Cookie Preference Center