新しいQuestへようこそ。Dell Softwareは先ごろ、Francisco PartnersおよびElliott Management Groupにより買収されました。
私たちについて
Quest（探求）は単なる名前ではありません。これは、情報技術（IT）をお客様のためにより有効に役立てる、そして、そのためにお客様と一緒にITを設計するという、私たちの使命を反映した言葉なのです。私たちは今後も、受賞歴のあるオンラインサポートを通じて、お客様にとって真に有効なソリューションを提供し続けます。サポートのお客様は、引き続きエキスパート・テクニカル・サポート・エンジニアによる支援を受けられるほか、充実したナレッジベースとセルフ・サービス・ツールを利用できます。
お客様への約束
サポートのお客様は、引き続きエキスパート・テクニカル・サポート・エンジニアによる支援を受けられるほか、充実したナレッジベースとセルフ・サービス・ツールを利用できます。
Questは、従来にも増して、お客様のデータセンターの最新化や、クラウドサービスの迅速な導入をサポートする優れた製品を、引き続き投入することに注力します。また、お客様のデータ主導型ビジネスを成長させるために必要な、専門知識、セキュリティ、およびアクセシビリティを提供します。
詳細はこちら
Questのサポートポリシーと利用手順については、サポートガイドをご確認ください。提供されているサポートについては、サポートサービスをご確認ください。
イノベーションのQuest（探求）を強力にサポートします。近日提供のビデオシリーズにご期待ください。
Below is a list of Frequently Asked Questions regarding the transiton from Dell software to Quest.
Dell will continue to maintain a Software & Peripherals relationship to Quest Software post close—this will enable customers to purchase complete hardware and software solutions from Dell.
Pricing policies are not changing, but they are subject to review to ensure we’re giving our customers the best value.
We ensure that all quotes are valid through the effective date listed on the quote.
Contact your renewal representative, and they will help you get current on your maintenance and support.
There is no change to your partner’s status due to the transaction.
Americas: 800-308-9329, option #3
EMEA: + 353 21 206 4000
Asia-Pacific: + 65 6403 3023
There will be no change in your relationship to Dell or to Quest.
Yes, we will proactively notify customers of changes and new product releases.
Our communities are now located at: www.quest.com/community/.
Our new website will be www.quest.com. The international sites will be as follows:
www.quest.com/de-de/
www.quest.com/fr-fr/
www.quest.com/mx-ex/
www.quest.com/br-pt/
www.quest.com/cn-zh/
www.quest.com/jp-ja/
You can reactivate the old Quest Software vendor.
There will be a new logo, but other than that you should not see any notable changes.
Your terms will remain the same.
We will accept Dell Software customer purchase orders until 90 days after the transaction closes, provided that the legal terms and conditions are agreed upon. After that date, the purchase order will need to be made out to Quest Software. Our resellers will need to make their purchase orders out to the correct legal entity from day one.
No, the tax ID will not change at this time.
No, aside from the name change, they will remain the same. Here’s a link and reference the US agreement: https://www.quest.com/sla.
Our product and license agreement information can be found here: https://www.quest.com/legal/license-agreements.aspx.
You can contact us at accountsreceivable@quest.com.
Customers using our products will continue to be supported by the current technical support team and use existing systems and practices, under the terms of their current maintenance agreement, which is in line with their service entitlements.
We don’t have any plans to discontinue products at this time.
The product roadmaps will not change as a result of the transaction.
Yes, customers using our products will continue to be supported under the terms of their current maintenance agreement, which align with their service entitlements. Any changes in regards to Support will be provided in separate communications before they are implemented.
Yes, in accordance with your service entitlement.
Sales:
https://quest.com/buy/contact-worldwide-sales.aspx
Americas: 800-306-9329, option # 2
Renewals:
Via Email: supportrenewal@quest.com
Americas: 800-306-9329, option # 2
EMEA: +353 21 206 4000
Asia-Pacific: +65 6403 3023
Accounting:
Via Email: accountsreceivable@quest.com
Americas: 800-306-9329, Option # 5
Support:
https://support.quest.com/manage-service-request
Americas: 800-306-9329, Option # 1
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