Category
Product Version
Topic
Subtopic
How to install the "Active Roles Management Tools" mentioned in the software requirements in ITSS? (4372666)
Based on the ITSS software requirements in the Release Notes documentation, what is needed to install the "Active Roles Management Tools"?
When NTLM is disabled ITSS web page turns not being able to open. (4370104)
When NTLM is disabled ITSS web page turns not being able to open. ... When NTLM is disabled on a GPO then ITSS web page turns not being able to open, not on all machines. ... NTLM traffic to remote servers to Deny all and then set the security policy Network Security: Restrict NTLM: Add remote server exceptions and list the target server HTTP/ as an exception to use NTLM authentication.
Warehouse Server installation fails trying to grant privileges (4225535)
The following error is shown: ... "Cannot grant the following privilege(s):" ... "Replace a process level token" "Increase quotas" "Logon as a service" "Logon as a batch job" "to <accountName>" "
Installation fails prematurely (4314979)
The installation may fail prematurely and may report the error code "0xffffffff" <p>ITSS cannot be installed on a machine that has any components installed from the following products:</p>
ITSS is showing errors and/or services are not starting after upgrading (4371782)
After upgrading ITSS it stopped working properly and the website started showing errors, like the one above:<br><br>"Network error: Exception occurred on processing of Map. ... the corrupted data before reinstalling:<br><br>1.
Where to change/update service account credentials in ITSS? (4372644)
If the service account credentials need to be changed, in which parts of ITSS this must be updated?
ITSS is displaying page cannot be found (4313111)
ITSS is displaying page cannot be found. ... Details: "Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in the Advanced settings and try connecting to <secure ITSS site> again. ... If this error persists, contact your site administrator."
Missing Enterprise Reporter attribute data in ITSS query. (4218136)
Why not all of the Enterprise Reporter data results are showing when running a query in ITSS for a specific attribute? ... Searched attribute is not mapped within ITSS Likely, the attribute in question is currently not mapped in ITSS.
Where is the configuration information stored? (4236740)
Where is the Services and User Configuration Settings stored? <div>The Services Configuration files are located in the following locations on the ITSS server:</div> ... <ul><li>C:\Program Files\Quest\IT Security Search\ITSS.RestServer.exe.config</li><li>C:\Program Files\Quest\IT Security Search Warehouse API\ITSS.REST.NancyHost.exe.config</li></ul>
Re-installation of ITSS server to existing InTrust organization gives the error: System.ArgumentException: The parameter is incorrect. Cannot find index-managing InTrust server with identity: "{<GUID>}." (4346894)
Re-installation of ITSS server to existing InTrust organization gives the error: System.ArgumentException: The parameter is incorrect. ... <p>IT Security Search Warehouse component may become inaccessible in case you re-install IT Security Search into the same organization where previously IT Security Search has been deployed.</p>
Impact of CVE-2021-44228 Apache Log4j Vulnerability (4255409)
A critical vulnerability was recently discovered related to systems/software that run Apache Log4j<span>. ... This is an industry-wide vulnerability affecting the Apache Log4j itself and is not specific to IT Security Search <p>IT Security Search does not use Apache Log4j, therefore is not affected by CVE-2021-44228 </p>
Error connecting Active Roles (ARS) to IT Security Search (ITSS) (4313054)
Connection error: Active Roles returned the following error: There was an error sending data on the TCP socket. ... The connection with the remote endpoint was terminated. ... An error occurred during Active Roles Data Attendant operation.
How can I Increase the search limit in ITSS? (4351246)
I wish to know how to increase the search limit to 200,000 from the default.
Login Failure message during the InTrust component uninstall (4346888)
A login failed message is received while trying to uninstall the Quest InTrust component. ... The account that is being used to uninstall IT Security search doesn't have sufficient permissions to perform the uninstallation.
ITSS Active Roles connector error, "An error occurred sending the request" (4236787)
Everything appears to be installed correctly, uninstall/re-install has no positive affect, no permissions issues, etc.. ... The following symptoms may be noted: ... 2017-07-20 05:29:40,681 [4] INFO ITSearchRESTApi.Security.AutorizationManager [11.3.0.253] - Admin groups SIDs: S-1-5-32-544,S-1-5-21-3158040706-539497541-104848444-1001,S-1-5-21-3158040706-539497541-104848444-1007
ITSS is generating very large logs files (4349065)
ITSS has been generating very large log files (2+ gb) even though there is only minimal use. ... This could be caused by a corrupted search index. ... <div>Remove all the indices and let them rebuild:</div>
How to update ITSearch page default date range (4371944)
How do you update the default date range of the ITSearch page from Last 7 days to last 24 hours? <span style="font-size: 10.5pt;"><span style="line-height: 107%;"><span style="font-family: "Segoe UI",sans-serif;">1. On the ITSS server edit "C:\Program Files\Quest\IT Security Search\<b>ITSS.RestServer.exe.config</b>"<br>2. Find "<b>DefaultSearchInterval</b>"<br>3. Change the value from "Last 7 Days" to "Today"</span></span></span><br>
Delegation of Active Directory recovery privileges to operators (4236889)
All IT Security Search users can exercise the ability to perform AD recovery operations via RMAD connector. ... Product enhancement ID 829 In the latest versions of IT Security Search users can now configure which operators are allowed to restore backups directly from IT Security Search.
Recovery Manager for Active Directory (RMAD) connector fails with "connection error: AuthorizationManager check failed" (4236811)
Recovery Manager for Active Directory (RMAD) connector error test fails with "Connection error: AuthorizationManager check failed" Security settings on the Windows host are set to only allow scripts from trusted publishers (AllSigned).
How to move the ITSS config DB to a new server (4344426)
I would like to move the ITSS config database to a new server because we are decommissioning the old server N/A <p>If the ITSS config db is stored on a SQL server and not in SQL Express:</p> ... <p style="margin-left: 80px;"><strong>HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Aelita\ADC\CfgConnection</strong></p>
Allow using AD group to store IT Search Administrators (4233640)
Currently IT Search Administrator group is controlled by local group on the IT Search computer. ... Desire to use AD-based group to control Administrator access. ... <p>The latest versions of IT Security Search include the ability to specify an AD group as the IT Search Administrators group if desired.</p>
IT Security Search does not have a complete uninstall option (4346865)
Product does not contain any uninstall instructions, what is the official uninstall process? ... The product uninstaller doesn't uninstall each of its components individually, they each need to be removed separately.
Limiting the Operator's access by OU and scope definition is not working as expected. (4371196)
Scope definition query works fine in search. ... However, when tested with an Operator user, all results are shown. ... Syntax issue Confirm if the account you are restricting was only added as an operator within ITSS.
SQL Permissions required for a service account to install IT Security Search (4348974)
Your service account should have the db_creator role assigned to it and it should have dbowner & on the intrust_cfg_db database that it creates during the install. ... You cannot pre-create the database, this must be done at install time.
Test network connectivity and software requirements between ITSS and your Active Roles Server (4373117)
How to test the network connection and if the software requirements with Active Roles Server are properly installed in the ITSS server? ... Make sure that software requirements to connect with the Active Roles Server are properly installed with the help of the KB article below:<br><br>https://support.quest.com/kb/4372666<br><br>Confirm that port 15172 is opened for both inbound and outbound traffic between servers.
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