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MessageStats 7.8 - Report Pack for Lync & Skype for Business User Guide

Table of Contents

About This Guide

About This Guide About Report Pack for Lync & Skype for Business Installations Report Pack Components

Installing the Report Pack

Preparing for installation Verifying system requirements

Hardware requirements Software requirements

Required Rights and Permissions Configuring Lync Server 2010

1. Adding the SQL Store for Monitoring 2. Installing the Monitoring and Archiving Roles 3. Enabling Call Detail Recording (CDR) 4. Enabling and Configuring Archiving (Optional) 5. Starting the Monitoring and Archiving Services

Configuring Lync Server 2013, Skype for Business 2015/2019

1. Associating the Store with the Front End Pool 2. Updating the Lync/Skype for Business Server 3. Enabling and Configuring Monitoring and Archiving 4. Starting the Monitoring and Archiving Services

Installing the Report Pack

Performing a Complete Installation About Distributed Installations

Configuring MessageStats for Lync

Setting Up the Report Pack Connecting to a Pool

Modifying Connection Pool Properties

Setting Properties for Voice Calls

Mapping Voice Routes to Call Types Establishing Costs for Call Types Configuring Call Routing

Identifying Federated Domains Excluding Specific Users from Reports Specifying Chargeback Costs for Sessions and Conferences Creating an Lync or Skype for Business Server Gathering Task

Gathering Task Dependencies

Managing your Database

About Database Management Configuring an Aging Task

Data Aging Job History

Logging the Aging Process

Maintaining your Database

Defragmenting the Database Reindexing the Database Tables

Deleting Lync or Skype for Business Report and Object Data

Deleting Skype for Business or Lync Object Data Deleting Skype for Business or Lync Statistical Data

Using the Lync and Skype for Business Reports

Introducing the Reports Viewing the Lync or Skype for Business Reports

Viewing Presence Information in Reports

Types of Lync and Skype for Business Reports

Excluding users from reports

Introducing the Lync & Skype for Business Server At A Glance Report

Organizational Summaries Reports Configuration Reports Instant Messages Reports File Transfers Reports Enterprise Voice Reports Conferences Reports Peer-to-Peer Reports Peer-to-Peer Audio Call Reports Peer-to-Peer Video Call Reports Peer-to-Peer Desktop Sharing Session Reports

Comparing MessageStats Reports to the Microsoft Native Reports

Appendix A: Configuring RPC through a Firewall

Creating Credentials on the Edge Server Configuring RPC on the Lync or Skype for Business Edge Server Configuring the ISA Server

Glossary

Report Filter Definitions

Restricts report content using the display name of the user who received the call.

Restricts report content using the display name of the user who initiated the call.

Conference Type

Restricts the report content to conferences that have the selected MCU type.

Restricts the report content to the date range that you specify.

Date/Time Display

Determines whether you want date and time data in the report to appear in UTC or local server time.

Restricts the report content to the business department that you specify.

Restricts the report content to the destination Exchange organization that you specify.

Destination Number

Restricts the report content to the destination number that you specify.

Restricts the report content to the detail that you select:
Summary indicates that you want to include only aggregated data.
Daily indicates that you want detailed records grouped by day.
Hourly indicated that you want detailed records grouped by the hour.

The “friendly” name that is used to identify the user in Lync or Skype for Business. Restricts the report content to the Display Name that you specify.

Display Options

Display Options define the components you want to include on the report:

Data and Graph presents a graph at the top of the report

followed by a corresponding data table.

Data Only presents data table and suppresses the graph

Graph Only presents a graph and suppresses the corresponding data table.

Restricts the report to the domain that you specify.

Restricts the report content to the gateway that you specify.

Initiator Department

Restricts report content to the department of the user who initiated the peer-to-peer or conference session.

Initiator Office

Restricts report content to the office location for the user who initiated the peer-to-peer sessions.

Restricts the report to the office location or set of locations that you specify.

Restricts the report content to the office location that you specify.

Restricts report content to include conference data for the organizer.

Organizer Department

Restricts report content to include conference data for the department to which the organizer belongs.

Organizer Office

Restricts report content to include conference data for the office to which the organizer belongs.

Restricts report content to include conference data for the selected participant.

Participant Department

Restricts report content to the department of the user who was a participant in the peer-to-peer or conference session.

Participant Office

Restricts report content to the office of the user who was a participant in the peer-to-peer or conference session.

Restricts the report content to the Skype for Business or Lync Server pool that you specified.

Restricts the report content to the number of records that you specify.
Note: When you select a number greater than 50, MessageStats Reports displays a maximum of 50 records in a graph, but displays unlimited records in a table.

Senders/Receivers

Restricts the report content to the senders and/or receivers that you specify.

Restricts the report content to the servers you specify.

Restricts the report contents to the server roles you specify.

Session Initiator

Restricts report content to the selected user who initiated the peer-to-peer session.

Session Participant

Restricts report content to the selected user who was a participant in the peer-to-peer session.

Restricts the report to include only the peer-to-peer sessions with the specified MCU type.

Restricts the report to the city from where the call is originating.

Trend and Forecast Options

Indicate your graph display preference for the report.

Display Neither suppresses both trend lines and forecasts.

Trend Only includes trend lines, but not forecasts.

Trend and Forecast includes both trend lines and forecasts.

Restricts the report content to the user account that you specify.

Restricts the report content to the user name that you specify.

Restricts the report content to the Lync Server voice routes that you specify.

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