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MessageStats 7.8 - Report Pack for Lync & Skype for Business User Guide

Table of Contents

About This Guide

About This Guide About Report Pack for Lync & Skype for Business Installations Report Pack Components

Installing the Report Pack

Preparing for installation Verifying system requirements

Hardware requirements Software requirements

Required Rights and Permissions Configuring Lync Server 2010

1. Adding the SQL Store for Monitoring 2. Installing the Monitoring and Archiving Roles 3. Enabling Call Detail Recording (CDR) 4. Enabling and Configuring Archiving (Optional) 5. Starting the Monitoring and Archiving Services

Configuring Lync Server 2013, Skype for Business 2015/2019

1. Associating the Store with the Front End Pool 2. Updating the Lync/Skype for Business Server 3. Enabling and Configuring Monitoring and Archiving 4. Starting the Monitoring and Archiving Services

Installing the Report Pack

Performing a Complete Installation About Distributed Installations

Configuring MessageStats for Lync

Setting Up the Report Pack Connecting to a Pool

Modifying Connection Pool Properties

Setting Properties for Voice Calls

Mapping Voice Routes to Call Types Establishing Costs for Call Types Configuring Call Routing

Identifying Federated Domains Excluding Specific Users from Reports Specifying Chargeback Costs for Sessions and Conferences Creating an Lync or Skype for Business Server Gathering Task

Gathering Task Dependencies

Managing your Database

About Database Management Configuring an Aging Task

Data Aging Job History

Logging the Aging Process

Maintaining your Database

Defragmenting the Database Reindexing the Database Tables

Deleting Lync or Skype for Business Report and Object Data

Deleting Skype for Business or Lync Object Data Deleting Skype for Business or Lync Statistical Data

Using the Lync and Skype for Business Reports

Introducing the Reports Viewing the Lync or Skype for Business Reports

Viewing Presence Information in Reports

Types of Lync and Skype for Business Reports

Excluding users from reports

Introducing the Lync & Skype for Business Server At A Glance Report

Organizational Summaries Reports Configuration Reports Instant Messages Reports File Transfers Reports Enterprise Voice Reports Conferences Reports Peer-to-Peer Reports Peer-to-Peer Audio Call Reports Peer-to-Peer Video Call Reports Peer-to-Peer Desktop Sharing Session Reports

Comparing MessageStats Reports to the Microsoft Native Reports

Appendix A: Configuring RPC through a Firewall

Creating Credentials on the Edge Server Configuring RPC on the Lync or Skype for Business Edge Server Configuring the ISA Server

About This Guide

About This Guide

This guide can assist you in becoming familiar with MessageStats reporting for Lync and Skype for Business servers. The MessageStats Report Pack for Lync & Skype for Business Server is installed with the core MessageStats product and is not licensed separately.

About Report Pack for Lync & Skype for Business Installations

The MessageStats Report Pack for Lync & Skype for Business extends the MessageStats core product by adding the ability to gather usage data from Microsoft Lync and Skype for Business Server deployments.

When the report pack is installed, a new node is added to the MessageStats Console. You collect information from from Lync Servers and Skype for Business Servers by using the gathering task templates that are added to the MessageStats gathering components library.

For reporting, additional folders are added to the MessageStats Reports. The MessageStats database is extended to include tables for Lync and Skype for Business server data.

Report Pack Components

The report pack components extend the core MessageStats product:

•

MMC Console: Extends the MessageStats MMC-based client console to include a node for Lync & Skype for Business Server. This report pack MMC component must be installed on the server on which the MessageStats MMC client is installed.

•

Task Processors: The component runs gathering tasks on the Microsoft Skype for Business and Lync pools and stores statistical information in the MessageStats database. You install the report pack task processors on a Task Execution Server on which the core MessageStats task processors are installed.

•

For a pure Lync or Skype for Business Server installation, you can install the task processors on a different domain, if necessary.

•

Database: Extends the MessageStats database to store Microsoft Skype for Business and Lync information. Install this component on the SQL server that houses the MessageStats database.

•

Reports: Provide detailed information about the traffic on the Microsoft Skype for Business and Lync servers. The reports provide information about instant messages, file transfers, audio/video conferences, enterprise voice calls, and peer-to-peer sessions. Install this component on the IIS Server on which the MessageStats Reports are hosted.

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