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MessageStats 7.8.1 - Administrator Guide

Table of Contents

What is MessageStats?

What is MessageStats?

The MessageStats Components

MessageStats Process Overview Example: Creating an Initial Task for an Exchange Environment

MessageStats Information Sources

How Does MessageStats Gather Information?

Gathering Microsoft Exchange Data Gathering Exchange Tracking Logs Sources of Exchange Object Information

Storing Data in the Database Reporting on Data Where to Go from Here

Using the Console Interface

Introducing the MessageStats Console MessageStats Node MessageStats Server Node Database Management Node Exchange Organizations Node

Servers Node

MessageStats Reports Node Support Node Regions Node

Creating Regions Editing Regions Deleting Regions

Task Execution Servers Node

Available Options for Task Execution Servers

Available Options for Tasks Expanding Tasks in the Task Activity View

Cancelling Tasks Reviewing and Saving Task Activity Logs Status Icons

Where to Go from Here

Creating a Connection to Exchange

Connecting to an Exchange Organization Viewing Connected Exchange Organizations

Renaming an Exchange Organization

Creating Gathering Tasks

About the Create Task Wizard

Intelligent Gathering for Exchange Creating a Default Gathering Task

Creating Additional Gathering Tasks Configuring Tasks to Run on a Regular Schedule Forcing an Update on Demand for Exchange

Default Gatherings

About the Exchange Default Gathering Task Creating an Initial Task for Exchange

Setting a Default Gathering to Run on a Schedule

Exchange Default Gathering Task Template Details

Selecting the Task Template Setting the Date Range for Tracking Logs Specifying the Task Execution Server Scheduling the Task Enabling Task Logging for Support Specifying Credentials for a Task Selecting a Gathering Server Selecting a Server for Collecting Mailbox Data

Observing Task Progress

Extending Gathering Tasks

Beyond the Default Gathering Defining Financial Chargeback Gathering Exchange Public Folders

Troubleshooting a public folder gathering

Gathering Content and Attachment Information

Gathering Mailbox Content and Attachments

Selecting Mailbox Items Applying Content Filters Applying Attachment Filters

Gathering Public Folder Content and Attachments

Selecting Public Folder Items Applying Content Filters Applying Attachment Filters

Regathering Exchange Tracking Logs

Setting the Tracking Log Date Range

Configuring Audits

Transport-Level Audits Storage-Level Audits

Managing Audited Information

Considerations for Performing Audits

Setting MessageStats Server Properties

Configuring the MessageStats Server

Specifying the MessageStats Database Settings Configuring Service Logging Setting Up Archiving for Service Logs Specifying Reports IIS Settings Updating Security Credentials for the Scheduler Service

Setting Configuration Properties

Setting General Configuration

Creating Server Roles for Exchange

Setting Exchange Organization Properties

Introducing Exchange Organization Properties Setting General Organization Properties

Selecting a Tracking Log Archive Location

Setting Properties for a Specific Exchange Organization

Identifying Internal SMTP Namespaces Identifying Internal IP Addresses Identifying Mailboxes for Mailbox Auditing Auditing Subject Text in Messages Configuring Internet Domain Auditing Excluding Mailboxes from Gatherings Setting a Threshold for Delivery Time Audits Changing the Exchange Connection Server Selecting a Separate Gathering Server Selecting a Server for Legacy Public Folder Gathering Viewing Task Membership for an Organization Gathering Distribution Group Membership Information Selecting Servers for Tracking Log Archiving

Setting Exchange Server Properties

Setting Properties for an Exchange Server

Assigning a Server Role for Reports Setting Server Thresholds for Reports Selecting a Server for Mailbox MAPI Gathering Selecting a Server for Legacy Public Folder MAPI gathering Viewing General Information for a Server Viewing the Task Membership for a Server Setting an Exchange Server to Archive Tracking Logs

Setting Task Execution Server Properties

Configuring Task Execution Servers

Viewing the Default Task Execution Server Specifying Paths for Task Log Files Setting Up Archiving for Task Logs Configuring Task Processors Modifying Task Processor DCOM Credentials

Setting Task Default Properties

Introducing Task Default Properties

Changing Task Credentials Changing the Schedule for a Task Enabling Task Logging Setting Task Retry Attempts Setting Financial Chargeback Amounts Setting Delivery Time Thresholds Configuring the Tracking Log Cache Using the Default Configuration

Compressing Tracking Log Files

About Compressing Exchange Tracking Logs

Using the MessageStats Compression Tool Files Included in the Compression Tool

Installing and Configuring the Compression Tool

What Happens When You Run QMSDeployment.exe?

Using the MessageStats Reports Console

Introducing MessageStats Reports

Types of Reports

Accessing the Reports

MessageStats Reports Features

Setting Security for Reports

Role-based Security File-System Based Security

Performance Considerations for MessageStats Reports Best Practices for Report Performance

Database Management

About the MessageStats Database Managing your MessageStats Database Using Database Management

Database Management Statistics Deleting Historical Data

Configuring a Data Aging Task

Database Maintenance—Reindexing and Defragmenting the Database

Reindexing the Database Tables Defragmenting the Database

Deleting Object or Report Data

Deleting Report Data Deleting Object Data

Clearing the Database

Appendix A:Microsoft ASP.NET Configuration Issues

Repairing IIS Mappings for ASP.NET

Appendix B: Gathering Task Dependencies

MessageStats Gathering Tasks for Exchange

Appendix C:Troubleshooting Permission Problems

What are the Symptoms of a Permissions Problem? Updating Scheduler Service Permissions

Updating the Scheduler Service Security Context Updating the Scheduler Service DCOM Credentials

Updating MessageStats Tasks Permissions

Updating the Task Processor DCOM Credentials Updating Default Credentials for Tasks

Managing your MessageStats Database

The MessageStats Database stores the information that is used by MessageStats Reports. When the database is properly tuned, information can be efficiently stored, and MessageStats Reports can quickly access the required data.

Over time, the MessageStats Database will grow, and the database server can become taxed. However, it is critical that the database retain enough data for any historical reporting needs that may arise.

To manage your MessageStats Database, you can use the Database Management functionality to selectively delete obsolete data and to tune the database for optimal performance.

Managing Audited Information

Audits affect both the overall size of your database and gathering performance time. It is recommended that you carefully select the audits that you want to perform, and retain audit information for as little time as possible to avoid increasing the size of your database too rapidly.

Using Database Management

MessageStats allows you to optimize the storage of tracking log and Exchange object data to prevent excessively rapid growth of your database. Using Database Management, you can delete obsolete information and tune your database.


	IMPORTANT: Before you modify your database, ensure that no MessageStats consoles are currently writing information to the database. If you use Database Management while a MessageStats console is writing to the database, you risk corrupting your database.

For Database Management functions to be available, the SQL Server agent must be installed and running on the SQL Server. (SQL Server agent is not included in SQL Server Express.)

To use the Database Management features in a distributed environment, one of the following accounts must have the sysadmin fixed server role on the SQL server that hosts the MessageStats database:

•

the MessageStats service account

•

the account that is currently logged into the MessageStats console

To access the Database Management functionality

•

Select Database Management from the treeview.

The Database Management tool provides the following functionality:

•

Database Aging (For more information, see Deleting Historical Data .)

•

Database Maintenance (For more information, see Database Maintenance— Reindexing and Defragmenting the Database .)

•

Deleting Data (For more information, see Deleting Object or Report Data .)

Database Management Statistics

Database Management Statistics

When you select the Database Management node, the Database Management database information page is displayed.

This page provides statistics about your MessageStats Database that you can review before you perform any database management actions.

Table 1. Viewing information about the MessageStats database.
Title	Information Reported
SQL Server Edition	The version information about the SQL Server software on which the database resides.
Database Created on	The date and time when the database was created
Last Database Backup on	When the database was last backed up.
Database Size	The database size including the amount of free space and the amount of used space.
MessageStats Database Build	The version number of the MessageStats database that is installed.
MessageStats Application Build	The version number of the MessageStats application software that is installed.

Deleting Historical Data

You can use the Data Aging function to delete the historical data from your database. By deleting historical data, you can increase MessageStats performance in the following ways:

•

Decrease the size of your database while retaining data that may be required in the future.

•

Decrease the amount of time it takes the task processors to write information to the MessageStats Database.

•

Decrease the amount of time it takes MessageStats Reports to read information from the database to render reports.

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