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MessageStats 7.8.1 - Administrator Guide

Table of Contents

What is MessageStats?

What is MessageStats?

The MessageStats Components

MessageStats Process Overview Example: Creating an Initial Task for an Exchange Environment

MessageStats Information Sources

How Does MessageStats Gather Information?

Gathering Microsoft Exchange Data Gathering Exchange Tracking Logs Sources of Exchange Object Information

Storing Data in the Database Reporting on Data Where to Go from Here

Using the Console Interface

Introducing the MessageStats Console MessageStats Node MessageStats Server Node Database Management Node Exchange Organizations Node

Servers Node

MessageStats Reports Node Support Node Regions Node

Creating Regions Editing Regions Deleting Regions

Task Execution Servers Node

Available Options for Task Execution Servers

Available Options for Tasks Expanding Tasks in the Task Activity View

Cancelling Tasks Reviewing and Saving Task Activity Logs Status Icons

Where to Go from Here

Creating a Connection to Exchange

Connecting to an Exchange Organization Viewing Connected Exchange Organizations

Renaming an Exchange Organization

Creating Gathering Tasks

About the Create Task Wizard

Intelligent Gathering for Exchange Creating a Default Gathering Task

Creating Additional Gathering Tasks Configuring Tasks to Run on a Regular Schedule Forcing an Update on Demand for Exchange

Default Gatherings

About the Exchange Default Gathering Task Creating an Initial Task for Exchange

Setting a Default Gathering to Run on a Schedule

Exchange Default Gathering Task Template Details

Selecting the Task Template Setting the Date Range for Tracking Logs Specifying the Task Execution Server Scheduling the Task Enabling Task Logging for Support Specifying Credentials for a Task Selecting a Gathering Server Selecting a Server for Collecting Mailbox Data

Observing Task Progress

Extending Gathering Tasks

Beyond the Default Gathering Defining Financial Chargeback Gathering Exchange Public Folders

Troubleshooting a public folder gathering

Gathering Content and Attachment Information

Gathering Mailbox Content and Attachments

Selecting Mailbox Items Applying Content Filters Applying Attachment Filters

Gathering Public Folder Content and Attachments

Selecting Public Folder Items Applying Content Filters Applying Attachment Filters

Regathering Exchange Tracking Logs

Setting the Tracking Log Date Range

Configuring Audits

Transport-Level Audits Storage-Level Audits

Managing Audited Information

Considerations for Performing Audits

Setting MessageStats Server Properties

Configuring the MessageStats Server

Specifying the MessageStats Database Settings Configuring Service Logging Setting Up Archiving for Service Logs Specifying Reports IIS Settings Updating Security Credentials for the Scheduler Service

Setting Configuration Properties

Setting General Configuration

Creating Server Roles for Exchange

Setting Exchange Organization Properties

Introducing Exchange Organization Properties Setting General Organization Properties

Selecting a Tracking Log Archive Location

Setting Properties for a Specific Exchange Organization

Identifying Internal SMTP Namespaces Identifying Internal IP Addresses Identifying Mailboxes for Mailbox Auditing Auditing Subject Text in Messages Configuring Internet Domain Auditing Excluding Mailboxes from Gatherings Setting a Threshold for Delivery Time Audits Changing the Exchange Connection Server Selecting a Separate Gathering Server Selecting a Server for Legacy Public Folder Gathering Viewing Task Membership for an Organization Gathering Distribution Group Membership Information Selecting Servers for Tracking Log Archiving

Setting Exchange Server Properties

Setting Properties for an Exchange Server

Assigning a Server Role for Reports Setting Server Thresholds for Reports Selecting a Server for Mailbox MAPI Gathering Selecting a Server for Legacy Public Folder MAPI gathering Viewing General Information for a Server Viewing the Task Membership for a Server Setting an Exchange Server to Archive Tracking Logs

Setting Task Execution Server Properties

Configuring Task Execution Servers

Viewing the Default Task Execution Server Specifying Paths for Task Log Files Setting Up Archiving for Task Logs Configuring Task Processors Modifying Task Processor DCOM Credentials

Setting Task Default Properties

Introducing Task Default Properties

Changing Task Credentials Changing the Schedule for a Task Enabling Task Logging Setting Task Retry Attempts Setting Financial Chargeback Amounts Setting Delivery Time Thresholds Configuring the Tracking Log Cache Using the Default Configuration

Compressing Tracking Log Files

About Compressing Exchange Tracking Logs

Using the MessageStats Compression Tool Files Included in the Compression Tool

Installing and Configuring the Compression Tool

What Happens When You Run QMSDeployment.exe?

Using the MessageStats Reports Console

Introducing MessageStats Reports

Types of Reports

Accessing the Reports

MessageStats Reports Features

Setting Security for Reports

Role-based Security File-System Based Security

Performance Considerations for MessageStats Reports Best Practices for Report Performance

Database Management

About the MessageStats Database Managing your MessageStats Database Using Database Management

Database Management Statistics Deleting Historical Data

Configuring a Data Aging Task

Database Maintenance—Reindexing and Defragmenting the Database

Reindexing the Database Tables Defragmenting the Database

Deleting Object or Report Data

Deleting Report Data Deleting Object Data

Clearing the Database

Appendix A:Microsoft ASP.NET Configuration Issues

Repairing IIS Mappings for ASP.NET

Appendix B: Gathering Task Dependencies

MessageStats Gathering Tasks for Exchange

Appendix C:Troubleshooting Permission Problems

What are the Symptoms of a Permissions Problem? Updating Scheduler Service Permissions

Updating the Scheduler Service Security Context Updating the Scheduler Service DCOM Credentials

Updating MessageStats Tasks Permissions

Updating the Task Processor DCOM Credentials Updating Default Credentials for Tasks

Selecting a Server for Collecting Mailbox Data

In most cases, you gather mailbox data using the Exchange server that is specified as the MessageStats connect-to server for the organization. This server is displayed under the text: Currently using the default Gathering Server for the organization.

In some situations, you may want to gather the information using an Exchange server other than the Connection Server. This may be a server that is geographically closer. In other cases, you might want to collect the mailbox information directly from the specified server.

The Exchange server from which you are gathering the mailbox data must contain at least one mailbox database.

In the Mailbox MAPI page you can select one of the following options:

Table 9. Specifying a server for gathering mailbox data.

I want to use the following server for mailbox gathering tasks.

Select this option to specify a different Exchange server than the gathering server that was defined for the organization. This may be an Exchange server that is located geographically closer.

For an Exchange 2010 mailbox server

Select the Exchange Client Access Server (CAS) that should be used for mailbox gatherings for this server.

Specify a mailbox for MAPI logon in one of the following formats:

•

•

•

The task credentials must have full access rights to this mailbox. Also, the mailbox must not be hidden from Exchange address lists.

NOTE: The mailbox is not validated on this property page. Ensure that it is a valid mailbox or the mailbox tasks will fail for this server.

For an Exchange 2013 mailbox server

Select the Exchange Client Access Server (CAS) that should be used for mailbox gatherings for this server.

Specify a mailbox for MAPI logon in one of the following formats:

•

•

•

The task credentials must have full access rights to this mailbox. Also, the mailbox must not be hidden from Exchange address lists.

Access the Exchange server directly

Select this button if you want to gather the mailbox information directly from this Exchange mailbox server.

This might be in a situation where this server is geographically isolated.

Observing Task Progress

By observing the progress of the Default Gathering task, you can see how the different gatherings accumulate data to populate the MessageStats Database. Some gathering tasks cannot begin until other tasks are completed. For more information, see Appendix B: Gathering Task Dependencies .

To view the progress of the gathering task

1

Expand the Tasks node of the navigation tree.

2

Select the task from the list.

In the right pane, the task is expanded into all the constituent activities and shows the following information.

Table 10. Information provided for each task.
Information	Description
Description	Lists the individual task activities for each Exchange server in the organization.
Source	Lists the Exchange server the task was created for.
Status	Indicates whether the task status is Pending, Pending Retry, Processing, Success, Finished, Failed, Aborted, Warnings, or Unknown.
Progress	Shows a progress bar and a percentage indicator for each task activity.
Duration	Indicates the amount of time taken to complete each task activity.
Start Time	Indicates when the task started.
Finish Time	Indicates when the task finished.
Waiting For	Indicates the gathering task dependency for the task activity.
Execution Server	Indicates the MessageStats Server on which the tasks were run. The MessageStats Server name is provided in FQDN format.

Extending Gathering Tasks

•

Beyond the Default Gathering

•

Defining Financial Chargeback

•

Gathering Exchange Public Folders

•

Gathering Content and Attachment Information

•

Regathering Exchange Tracking Logs

Beyond the Default Gathering

After you install the MessageStats components, you typically configure MessageStats to run the Default Gathering task daily. The Default Gathering task collects information about your Exchange organization, servers, mailboxes, and initial message traffic information.

Some gathering tasks are omitted from the Default Gathering task because of their size or demands on server and network resources.

This section describes how you can extend your gatherings to include the following information:

•

Defining Financial Chargeback

•

Gathering Exchange Public Folders

•

Gathering Content and Attachment Information

•

Regathering Exchange Tracking Logs

Additionally, you can gather more detailed information by configuring audits for mailboxes, Internet domains, message subjects, or message delivery time. For information about audits, see Configuring Audits .

The tasks that are excluded from the Default Gathering task can use a significant amount of time, server RAM, and processing and network resources. You may want to dedicate a MessageStats Server to run these additional tasks. For information about the gathering tasks that are not included in the Default Gathering task, see Appendix B: Gathering Task Dependencies .

You can distribute gathering tasks over one or more MessageStats Servers or task execution servers. During a custom installation, you can install the task processors on a separate server. If you install task processors on more than one server, you can then run specific gathering tasks on each server. For example, if you know that Public Folder Enumeration is a large gathering, you might want to select a non-default Task Execution Server to avoid slowing down the other gatherings.

For each MessageStats installation, there is one MessageStats Scheduler Service that launches the task processors, regardless of where the task processors are located.

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