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MessageStats 7.8.1 - Administrator Guide

Table of Contents

What is MessageStats?

What is MessageStats?

The MessageStats Components

MessageStats Process Overview Example: Creating an Initial Task for an Exchange Environment

MessageStats Information Sources

How Does MessageStats Gather Information?

Gathering Microsoft Exchange Data Gathering Exchange Tracking Logs Sources of Exchange Object Information

Storing Data in the Database Reporting on Data Where to Go from Here

Using the Console Interface

Introducing the MessageStats Console MessageStats Node MessageStats Server Node Database Management Node Exchange Organizations Node

Servers Node

MessageStats Reports Node Support Node Regions Node

Creating Regions Editing Regions Deleting Regions

Task Execution Servers Node

Available Options for Task Execution Servers

Available Options for Tasks Expanding Tasks in the Task Activity View

Cancelling Tasks Reviewing and Saving Task Activity Logs Status Icons

Where to Go from Here

Creating a Connection to Exchange

Connecting to an Exchange Organization Viewing Connected Exchange Organizations

Renaming an Exchange Organization

Creating Gathering Tasks

About the Create Task Wizard

Intelligent Gathering for Exchange Creating a Default Gathering Task

Creating Additional Gathering Tasks Configuring Tasks to Run on a Regular Schedule Forcing an Update on Demand for Exchange

Default Gatherings

About the Exchange Default Gathering Task Creating an Initial Task for Exchange

Setting a Default Gathering to Run on a Schedule

Exchange Default Gathering Task Template Details

Selecting the Task Template Setting the Date Range for Tracking Logs Specifying the Task Execution Server Scheduling the Task Enabling Task Logging for Support Specifying Credentials for a Task Selecting a Gathering Server Selecting a Server for Collecting Mailbox Data

Observing Task Progress

Extending Gathering Tasks

Beyond the Default Gathering Defining Financial Chargeback Gathering Exchange Public Folders

Troubleshooting a public folder gathering

Gathering Content and Attachment Information

Gathering Mailbox Content and Attachments

Selecting Mailbox Items Applying Content Filters Applying Attachment Filters

Gathering Public Folder Content and Attachments

Selecting Public Folder Items Applying Content Filters Applying Attachment Filters

Regathering Exchange Tracking Logs

Setting the Tracking Log Date Range

Configuring Audits

Transport-Level Audits Storage-Level Audits

Managing Audited Information

Considerations for Performing Audits

Setting MessageStats Server Properties

Configuring the MessageStats Server

Specifying the MessageStats Database Settings Configuring Service Logging Setting Up Archiving for Service Logs Specifying Reports IIS Settings Updating Security Credentials for the Scheduler Service

Setting Configuration Properties

Setting General Configuration

Creating Server Roles for Exchange

Setting Exchange Organization Properties

Introducing Exchange Organization Properties Setting General Organization Properties

Selecting a Tracking Log Archive Location

Setting Properties for a Specific Exchange Organization

Identifying Internal SMTP Namespaces Identifying Internal IP Addresses Identifying Mailboxes for Mailbox Auditing Auditing Subject Text in Messages Configuring Internet Domain Auditing Excluding Mailboxes from Gatherings Setting a Threshold for Delivery Time Audits Changing the Exchange Connection Server Selecting a Separate Gathering Server Selecting a Server for Legacy Public Folder Gathering Viewing Task Membership for an Organization Gathering Distribution Group Membership Information Selecting Servers for Tracking Log Archiving

Setting Exchange Server Properties

Setting Properties for an Exchange Server

Assigning a Server Role for Reports Setting Server Thresholds for Reports Selecting a Server for Mailbox MAPI Gathering Selecting a Server for Legacy Public Folder MAPI gathering Viewing General Information for a Server Viewing the Task Membership for a Server Setting an Exchange Server to Archive Tracking Logs

Setting Task Execution Server Properties

Configuring Task Execution Servers

Viewing the Default Task Execution Server Specifying Paths for Task Log Files Setting Up Archiving for Task Logs Configuring Task Processors Modifying Task Processor DCOM Credentials

Setting Task Default Properties

Introducing Task Default Properties

Changing Task Credentials Changing the Schedule for a Task Enabling Task Logging Setting Task Retry Attempts Setting Financial Chargeback Amounts Setting Delivery Time Thresholds Configuring the Tracking Log Cache Using the Default Configuration

Compressing Tracking Log Files

About Compressing Exchange Tracking Logs

Using the MessageStats Compression Tool Files Included in the Compression Tool

Installing and Configuring the Compression Tool

What Happens When You Run QMSDeployment.exe?

Using the MessageStats Reports Console

Introducing MessageStats Reports

Types of Reports

Accessing the Reports

MessageStats Reports Features

Setting Security for Reports

Role-based Security File-System Based Security

Performance Considerations for MessageStats Reports Best Practices for Report Performance

Database Management

About the MessageStats Database Managing your MessageStats Database Using Database Management

Database Management Statistics Deleting Historical Data

Configuring a Data Aging Task

Database Maintenance—Reindexing and Defragmenting the Database

Reindexing the Database Tables Defragmenting the Database

Deleting Object or Report Data

Deleting Report Data Deleting Object Data

Clearing the Database

Appendix A:Microsoft ASP.NET Configuration Issues

Repairing IIS Mappings for ASP.NET

Appendix B: Gathering Task Dependencies

MessageStats Gathering Tasks for Exchange

Appendix C:Troubleshooting Permission Problems

What are the Symptoms of a Permissions Problem? Updating Scheduler Service Permissions

Updating the Scheduler Service Security Context Updating the Scheduler Service DCOM Credentials

Updating MessageStats Tasks Permissions

Updating the Task Processor DCOM Credentials Updating Default Credentials for Tasks

What is MessageStats?

What is MessageStats?

Quest MessageStats provides comprehensive reporting and analysis for key messaging platforms such as Microsoft Exchange, Lotus and IBM Notes, and Microsoft Lync and Skype for Business services.

MessageStats reporting offers critical metrics for messaging resource usage. Detailed information for examining mail activity and mail flow allows you to track capacity and improper usage.

Reports provide graphs for highlighting trends and exceptions, offer export options to many file formats, and support scheduled report distribution. A flexible web-based reporting engine allows you to view and to package the information in many different ways.

Minimizes Impact on Network Performance

To gather information from wide-ranging messaging platforms, MessageStats provides a dynamic task-based gathering engine so that the collection of information can be intelligently scheduled, minimizing the impact to the messaging platform and corporate network.

In addition, you can horizontally scale out the gathering processors so that MessageStats can gather efficiently from remote messaging environments.

An intelligent multiprocessor approach ensures that large volumes of data can be copied quickly and reliably. This approach ensures that reports are available and current. You can configure MessageStats in a touchless manner that requires no agents on your communications servers.

Flexible Reporting Options

MessageStats provides a flexible web-based reporting engine that allows all interested individuals to view messaging information. You can view all reports by accessing the web site directly, by signing up for automated subscriptions that can be sent to any email address, or by exporting to a file, using one of several supported formats.

The MessageStats Components

MessageStats is comprised of the following components, which perform different functions:

•

MessageStats Server

•

MessageStats Database

•

MessageStats Reports

MessageStats Server

The MessageStats Server consists of the following components:

•

a Microsoft Management Console (MMC) client console

•

a scheduler service (MessageStats Scheduler Service)

•

task processors (Task Execution Servers)

MessageStats Console

The MessageStats Console is a Microsoft Management Console (MMC) snap-in that is used to administer MessageStats. You can create and schedule gathering tasks, and review gathering progress.

MessageStats Scheduler Service

The MessageStats Scheduler Service coordinates the gatherings performed by the MessageStats Task Execution Servers. There can only be one MessageStats Scheduler Service per MessageStats database.

Task Execution Servers

MessageStats task processors collect and process messaging information from messaging environments such as Microsoft Exchange.

The computer on which the processors are installed is called the Task Execution Server. You can install task processors on the same server as the MessageStats Scheduler Service and MMC console. You can also install task processors on a separate computer.

MessageStats Database

MessageStats stores the information in a centralized SQL database, which provides the content for web-based reports.

MessageStats Reports

MessageStats Reports provide summary and detailed information that includes critical metrics for resource usage, capacity, storage use, quotas, delivery times, distribution groups, public folders, and migration preparedness.

MessageStats Process Overview

To start using MessageStats, you typically perform the following steps:

1

Connect to the Exchange environment from which you want to gather information.

2

Create and run a Default Gathering task to gather basic information about the messaging environment.

The gathered information is stored in the MessageStats SQL database.

3

View the data in the reports on the MessageStats Reports web server.

4

Schedule a recurring instance of the Default Gathering task.

5

Create and schedule additional tasks to gather additional information not collected by the default gathering task, such as public folder information or content details for specific mailboxes.

6

Set up and schedule report subscriptions for the reports that you want to email or publish on a regular basis.

7

Create custom reports as needed.

1. Connecting to the Messaging Environment

You create a connection to the messaging environment from which you want to gather data. For more information see Creating a Connection to Exchange .

2. Create and Run a Default Gathering Task

You create an initial gathering task, using the Create Task wizard and the defined task templates. Usually you create a task using the Default Gathering template to gather core messaging information. For more information, see About the Exchange Default Gathering Task .

Before you gather information from Exchange, ensure that the server from which you want to gather data is configured correctly. For information about Exchange-specific prerequisites and configuration, see the MessageStats Quick Start Guide.

Gathered Information is Stored in the MessageStats Database

The task processors store the collected data in the MessageStats database, which is hosted on a SQL Server:

•

For evaluation and test purposes, SQL Server Express can be used.

•

For production implementations, full SQL Server must be used.

For more information about minimum requirements and rights and permissions needed for the database, see the MessageStats Quick Start Guide.

3. View Data in the Reports

When you have completed an initial gathering, you can view reports based on the gathered information using the web-based reporting component called MessageStats Reports.

MessageStats Reports provides a collection of preconfigured reports that let you to view data across multiple levels of your communications environment. You can change relevant report parameters immediately using Quick Filters or use the Report Wizard to create customized reports based on any data available in your MessageStats database.

For information about MessageStats Reports, see the MessageStats Reports User Guide.

4. Create Additional Gathering Tasks

Create, using different task templates, additional tasks to gather information not collected by the default gathering task. Schedule the tasks to run at recurring intervals. For more information, see Extending Gathering Tasks .

5. Create Report Subscriptions

You can create and schedule report subscriptions. Report subscriptions can embed a link to a report location in an email message, embed the report in an email, or send a message with an attachment that contains the report. Subscriptions can also automatically publish a report to a file share, to an FTP site, or to a web site.

6. Create Custom Reports

You can create custom reports using the Web Report Wizard. You can build your own reports based on existing data sources. You can select fields, filters, format, grouping, and sorting options. Custom reports can be edited, depending on your security permissions within MessageStats Reports. For information about creating custom reports, see the MessageStats Reports User Guide.

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