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KACE Cloud Current - Release Notes

Release Notes

KACE® Cloud

Release Notes

June 2024

These release notes provide information about the latest KACE Cloud release.


About this release

KACE Cloud allows you to quickly enroll mobile devices, manage their inventory, and to apply required configurations and policies. You can interact with managed devices using a standard set of commands, such as resetting a password or locking a device, as needed. This cloud-based product helps you implement your entire device management solution quickly, and ensuring that managed devices follow your organization guidelines and standards, while protecting your data integrity.

This release contains one new feature and a number of resolved issues. See New features.

Supported platforms

MDM managed devices:

The following operating systems are supported for MDM managed devices:


  • Android 11.0+


  • iOS, iPadOS, tvOS15+
  • macOS 12.7+


  • Windows 10 Professional, Enterprise, Education, 1709
  • Windows 11
Registered Devices:

KACE Cloud uses an agent to deliver some management functionality to Windows and macOS devices. Windows and macOS devices can be partially managed without an MDM connection through device registration. The following operating systems are supported:


  • Windows Server 2016 (Standard and Datacenter Editions with .NET Framework 4.7 or later)
  • Windows Server 2019, 2022 (Standard and Datacenter Editions)
  • Windows 10 Professional, Enterprise, Education, 1709 or later
  • Windows 11


  • macOS 12+

The following browsers are supported:

  • Google Chrome 109+
  • Microsoft Edge 118+ (Not supported on mobile devices.)
  • Mozilla Firefox 119+
  • Apple Safari 12+ (Mac only)
  • Opera 15.6+

System-provided mobile administrative applications are not currently available.

New Features

The new feature is introduced in KACE Cloud:

  • Remote Integration

    KACE Cloud has partnered with Splashtop to provide remote access to managed devices. Administrators can now remotely control Windows, macOS, and Android devices, and remotely view iOS devices. This feature is automatically included at no extra cost for all devices managed under Modern and Comanaged subscriptions. Devices managed through the Companion Edition subscription can upgrade to the Companion Edition with Remote subscription to enable this functionality.

    Splashtop offers a comprehensive set of features, including:

    • High-performance remote desktop (up to 30 frames per second)
    • Robust security (all communication secured with TLS and AES-256)
    • File transfer
    • Remote print
    • Chat
    • Audio
    • Multi-monitor support (toggle between any number of monitors)
    • RDP session support (toggle between console session and RDP sessions)
    • Annotation and laser pointer (as part of view-only mode)
    • Various zoom and full-screen viewing options
    • Blank screen
    • Lock keyboard and mouse
    • Clipboard sync or paste clipboard contents as keystrokes

    To get started, go to Settings >Remote Access in theKACE Cloud tenant to deploy Streamer application to your devices and install Viewer application on your computer. For more information, visit Setup Remote Access.

For complete information about these feature, visit the KACE Cloud Mobile Device ManagerHelp Center.

See Also

Resolved Issues



The following is a list of enhancements implemented in KACE Cloud.

  • Patch Deployments: A Better Patch Status Awareness
    KACE Cloud has introduced a new Deployments tab in the Libraries > Patching screen. This tab displays all the patches that are being deployed in your environment. You also have an option to use a filter to only display patches that are missing from one or more devices. You can drill into each patch to see the exact devices from which the patch is missing.
  • Device Alias: a new way to identify devices
    Administrators can now change the display name of any device in the system without impacting the actual device name. KACE Cloud has now included a new field, Device Alias, which is used as the primary field for showing the name of the device. This field is internal to KACE Cloud only and will not be pushed out to the device. By default, the device alias is set to the device name, but administrators can configure the default values in Settings. Device Name will always refer to the actual device name stored on the device, while Device Alias will always refer to the internal, customizable name.
  • MSI Installations: using the KACE Cloud Agent
    To date, KACE Cloud has used Microsoft's protocol-based mechanism for deploying MSI installers. While this process works well enough, it does not support deployment to devices running on Microsoft Windows Server. With this release, KACE Cloud will now deploy MSI installers using our own KACE Cloud Agent, providing more granular options for deployment.
  • Custom Compliance: Improving Compliance Reporting
    Administrators can now selectively ignore specific compliance failures for policies applied to devices. While policies continue to function as they always have been, you can now mark specific items within a policy to not cause a compliance failure. This is particularly useful when there are known issues with the installation of apps, Wi-Fi configurations, or other entities on devices that cause those devices to be marked as out-of-compliance. The failures are still visible, but the compliance state of the device will be reported as in-compliance.
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