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Foglight APM for Real User Experience 5.9.11 - User Guide

Getting started with Foglight APM Monitoring Transactions Viewing Real User Activity from a Geographical Perspective Assessing real user experiences during key sequences Monitoring the performance of web sites and endpoints Searching APM data Replaying sessions, hits, and sequences Visualizing search results Creating Custom Drag-and-Drop Dashboards APM Tile and View Reference

Introducing the Sequence Explorer dashboard

In the Sequence Explorer dashboard, you can explore the aggregated data for all events in a sequence and identify trends in how users navigated the sequence.

To open this dashboard:
•
On the navigation panel, under Dashboards, click APM > Sequence Explorer.
The Sequence Explorer dashboard appears, displaying the Entire Period Timeslice details (by default) for a sequence that reflects a key workflow in your web site or application.
Figure 16. Sequence Explorer dashboard

The dashboard contains the following components.

 
Table 3. Sequence Explorer dashboard components
Component
Description
Sequences Selector

Select the sequence that you want to explore.

Timeslice

Select a timeslice to review. To view more timeslices, increase the time range. To see previous timeslice intervals, move the time range to that particular time. For more information, see Changing the timeslice and the time range

Time Range

Controls the period of time represented in the dashboard. The default is the last four hours.

Event Charts

Displays the number of users in the event over the selected Time Range. The stacked area chart identifies the number of users who exited the sequence (top) and the number of users who remained (bottom) at each data point. To identify timeslices of interest, use the charts to look for spikes representing a high number of exits compared to the number of entries into the event. Then you can select the timeslice from the Timeslice list, and display data from that period in the event tiles.

Event Tiles

Displays the number of users in the event during the selected Timeslice.

The tile states the number of users who started the event and the number of users who exited the event during the timeslice. The blue bar on the tile represents the percentage of users who are still engaged in the sequence at the beginning of this event.

Navigator

Zoom in on the event tiles displayed on the dashboard. To enlarge or reduce the size of the tiles, click and drag the arrow to the left or right on the gauge. To position this tool, click and drag it into a new location.

Sequence Search

View the list of sessions during which users navigated the defined sequence. The aggregated values shown in the Sequence Explorer are based on these sequence attempts. For more information about the Search Sequences dashboard, see Searching and investigating sequences.

Investigating sequence activity

The following workflow describes how to select a sequence to display in the Sequences Explorer and suggests one way of identifying events that warrant further investigation.

To explore sequences:
1
On the navigation panel, under Dashboards, click APM > Sequence Explorer.
The Sequence Explorer dashboard opens, displaying content for the entire period of the time line available (default Timeslice).
2
On the navigation panel, under Sequences (same level as Dashboards), select a sequence from the list or use the search field to find and select a named sequence.
The selected sequence appears. The data in the dashboard represents the entire time range. You can focus on a slice of time within the time range by selecting a time from the Timeslice list. For more information, see Changing the timeslice and the time range.
3
To investigate why users exit the sequence at an event, click an event tile with a high number of exits.
The Event tile dialog box opens, displaying top-level details for the target sequence events.
Figure 17. Event Tile dialog box
For more information about the information presented in this dialog box, see Investigating Event tiles details.
4
To evaluate individual user experiences, navigate to the expanded details in a Search Sequences dashboard.
a
On the Event tile dialog box, click a number to display the filtered Search Sequences results. In the proceeding example image, clicking 20 (in the row under the Period) displays the 20 sequences during which users exited the sequence at this event. For information about search results, see Understanding search sequences results.
Figure 18. Search Sequences dashboard
b
In the Search Sequences dashboard, select a sequence to investigate and click its Session Explorer icon. The Session Explorer opens to display the captured hits, page visit order, and other details. For more information, see Replaying sessions, hits, and sequences.
Figure 19. Session Explorer dashboard
c
To return to the Sequence Explorer dashboard, click Sequence Explorer in the breadcrumb trail at of the display area.

For additional information, see Investigating Event tiles details.

Investigating Event tiles details

Clicking an event tile displays additional information about the sequence event.

Figure 20. Event tile

The following values are displayed at the top of the dialog box.

Figure 21. Event tile dialog options

 
Table 4. Event tile dialog box options
Option
Description
Inbound

Displays the number of hits coming into the event. For example, when a user buys a book online, the user first does a search and then adds it to the shopping cart. From the initial search to adding it to the shopping cart, counts as 1 inbound. The proceeding image displays 1 inbound between the timeslice of 8:15 - 8:20 AM, meaning one user hit for this event during this specified timeslice. The Period value shows that 23 users were inbound for the entire specified time range (zonar).

Repeated

Displays the number of hits made in the same event. For example, if a user first does a search and that search takes a number of hits until the user finds the book they are looking for, the search event traces the number of times the user entered a search. The proceeding image shows that no repeated searches occurred during the 8:15 - 8:20 AM timeslice (Repeated = 0). The Period value shows that no users repeated the same event during the entire specified time range (zonar).

Exited

Displays the number of hits where users exited without moving to a next event or repeating the same event. For example, if a user searches for a book and then closes the browser, this counts as 1 inbound and 1 exit. The proceeding image shows that 1 user exited between 8:15 - 8:20 AM. The Period value shows a total of 20 users exited the event during the specified time range (zonar).

Continued

Displays the number of hits where users continued to move through the events.The preceding image shows that no users continued to move to another event during the timeslice 8:15 -8:20 AM (Continued = 0). The Period value, however, shows that 3 users continued with the sequence during the specified time range (zonar).

At the bottom of this dialog box, you can select one of the following views.

Figure 22. Event tile “Select by” views

 
Table 5. Event tile “Select by” view options
Option
Description
Step drop off

Displays both the exit rate percentage and actual exit count for the event (% scale on the left axis and count scale on the right axis). This is the default view.

Inbound

Displays a detailed breakdown of hits initiated from a previous event in the sequence. The name of the inbound event and value is displayed. Click an event to display the details of the inbound event.

Continuing

Displays a detailed breakdown of hits continuing to a next event in the sequence. The name of the continuing event and value is displayed. Click an event to display the details of the continued event.

Changing the timeslice and the time range

By default, the Sequence Explorer shows details for the Entire Period Timeslice. You can change the time range (zonar) and select a different timeslice to focus your investigation.

Selecting a five minute timeslice enables you to review the activity during that time in the Event tiles. The Event tiles allow you to drill into time slices that had particularly high exits. In the example below, one user started an event and also exited that event during the 8:45 - 8:50 AM timeslice.

Figure 23. Changing the timeslice for the Sequence Explorer

Changing the time range updates the information in the Event charts. By default, the time range is set to four hours. You can change the time range to represent a time period in the past, or to increase or decrease the range of the current time period. For example, if you are interested in locating a sequence that occurred in the previous week, set the time range to that time frame. For more information about using the time range (zonar), see the Foglight User Help > Online-Only Topics > Zonar and Time Range topic.

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