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ControlPoint 8.7 - Administration Guide

Preface Configuring the Environment in Which ControlPoint Will Run The ControlPoint Configuration Site Managing Your Farm List Managing Your ControlPoint License Granting ControlPoint Access to Web Applications and Content Databases Configuring ControlPoint Services Using Discovery to Collect Information for the ControlPoint Database Cache Using Sensitive Content Manager Services Setting Sensitive Content Manager EndPoints and Managing Scanning Preferences Managing ControlPoint Configuration and Permissions Modifying ControlPoint Configuration Settings
Changing Default Settings for Actions and Analyses Changing Default Settings to Improve Application Performance Audit Log Configuration Settings Changing Settings for Anomalous Activity Detection Restricting Functionality for Members of the Business Administrators Group Changing Default Settings for ControlPoint User Groups Changing Settings to Improve Discovery Performance Changing Settings to Accommodate Special Environmental Factors Changing Default Settings for Navigation Managing Site Provisioning Settings Specifying Global Settings for ControlPoint Policies Setting Preferences for the ControlPoint Scheduler Miscellaneous and Custom Configuration Settings Special-Purpose Configuration Settings
Changing Trace Switch Logging Levels Archiving SharePoint Audit Log Data Troubleshooting
ControlPoint Log Files Troubleshooting Configuration Errors Troubleshooting the ControlPoint Application Interface Troubleshooting Discovery Troubleshooting SharePoint Users and Permissions Troubleshooting Site Provisioning Troubleshooting ControlPoint Operations

Troubleshooting the ControlPoint Application Interface

 

Recent Change Does Not Show Up in the SharePoint Hierarchy

Issue

During your current ControlPoint session, an action you performed (such as a Delete Site, Set User Permissions, or Add User to Group) isn't reflected in the SharePoint Hierarchy.

Possible Resolution

·Try Refreshing the SharePoint Hierarchy.

OR

·If a site collection has been added or deleted and the ControlPoint Application Administrator has configured the application to load site collections from a server-side cache, you may try refreshing this cache.

 

Remote Farms Do Not Display in SharePoint Hierarchy

Issue

In a multi-farm environment, only the home farm displays in the SharePoint Hierarchy.

Possible Reasons

·The ControlPoint Configuration Setting How to Display Multiple Farms in SharePoint Hierarchy is set to 1 (Display Home Farm Only).

OR

·The multi-farm environment includes different editions of ControlPoint installed (Standard, Non-Standard, and/or ControlPoint Online), and remote farm display is not supported for the edition selected as the home farm.

Solutions

·Make sure the ControlPoint Configuration Setting How to Display Multiple Farms in SharePoint Hierarchy is set to either 2 (Display home farm expanded and remote farm(s) collapsed) or 3 (Display all farms collapsed).

·If the environment includes different editions of ControlPoint, make sure the home farm is an edition that supports remote farm display, using the guidelines in the following table.

If the multi-farm installation ...

Then ...

includes ControlPoint Standard along with Non-Standard and/or ControlPoint Online

a Standard farm must be the home farm.

consists of only Non-Standard and ControlPoint Online

a Non-Standard farm must be the home farm.

NOTE:  Regardless of whether or not all farms display in the SharePoint Hierarchy, you will always be able to change the active farm by selecting from the Available Farms drop-down.

Site Collections Display as "Inaccessible"

Issue

Site Collections display in the SharePoint Hierarchy followed by the text Inaccessible.

Reason

When a Content Database is added to a Web application, the ControlPoint Service Account must be granted access to it.

Solution

The ControlPoint Application Administrator can Grant the ControlPoint Service Account access to the content database(s) within the Web application(s).

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