KACE Systems Management Appliance 13.0 Common Documents - Administrator Guide

View Dashboard details

View Dashboard details

Dashboard details show statistics for the appliance or the selected organization.

If the Organization component is enabled on your appliance, and you are logged in to the Administrator Console (http://appliance_hostname/admin), the statistics are shown for the selected organization. When you are logged in to the System Administration Console (http://appliance_hostname/system), the statistics are shown for the appliance, including all organizations.

On new appliances that have no managed devices, the Dashboard Detail page shows zero or no records.

Summary Section	Description
Devices	Information about managed devices, including a breakdown of the operating systems in use. In addition, if the number of managed devices exceeds the number allowed by your license key, you are notified of it here.
Software	A summary of the applications that are available in inventory on the appliance. This includes applications listed on the Software page and the Software Catalog page.
Distributions	The applications that have been distributed to managed devices, separated by distribution method. This section also indicates the number of packages that are enabled and disabled.
Monitoring Alerts Summary	The number of unacknowledged alerts for monitored devices, grouped by alert level. The following icons indicate alert level: • : Critical • : Error • : Warning • : Information • : Recovered
Alert Summary	The alerts that have been distributed to managed devices, separated by the alert type. This summary also indicates the number of alerts that are active and expired. The IT Advisory refers to the number of Knowledge Base articles in User Console.
Patches	The patches received from software vendors such as Microsoft® and Apple. The summary includes the date and time of the last patch (successful and attempted), total patches, and total packages downloaded.
OVAL	Information about the Open Vulnerability Assessment Language (OVAL), a battery of tests that can be run to identify security vulnerabilities on managed devices. OVAL information includes: • The definitions received • The date and time of the last OVAL download (attempted and successful) • The number of OVAL tests in the appliance • The number of devices scanned • The number of vulnerabilities detected on managed devices
Discovery (Network Scan)	The results of Discovery scans that have run on the network, including the number of IP addresses scanned, the number of services discovered, and the number of scans that have been performed.

NOTE: When this page is refreshed, the record count is updated. New appliance installations contain zero records.

View task schedules

View task schedules

The Task Schedule page displays a list of tasks scheduled for the current hour, day, or the week, as selected, using their start times and an estimated duration based on machine counts and task types. Any tasks that have detail pages associated with them, such as scripts, can be accessed by clicking the task name in the table.

The Administrator Console displays the tasks associated with the selected organization and any System tasks, like the Backup Window. When you view this page in the System Administration Console, it displays all tasks from all organizations (separated by the organization), along with any available System tasks.

Any task chains that appear in the page are represented with connecting lines. For more information about task chains, see Using Task Chains.

Tasks associated with multiple agents and devices appear in gradient color line, where the length of the line does not reflect the task duration or any historical data. Solid color lines appears indicates tasks with a fixed duration. A blue vertical bar in the graph represents the current date and time.

View the appliance version, model, and license information

View the appliance version, model, and license information

The About appliance link in the Help panel displays the appliance version, model, and license information.

◦	Appliance Administrator Guide(): Provides access to the KACE System Management Appliance help contents.

◦	Knowledge Base (): Allows you to browse the Knowledge Base articles associated with the related Administrator Console page.

NOTE: This option is only available in the Administrator Console and the System Console. It does not appear in the User Console.

◦	Video Knowledge Base (): Allows you to browse one or more training videos associated with the related Administrator Console page. You can play a video on the help pane, in a smaller window outside of the selected page, or on the target Knowledge Base page that hosts the video.

NOTE: This option is only available if related videos exist on the Support Portal. Also, it only appears in the Administrator Console and the System Console. It does not appear in the User Console.

◦	Live Chat (): Starts a chat with a KACE System Management Appliance product specialist.

NOTE: This option is only available in the Administrator Console and the System Console. It does not appear in the User Console.

◦	Open Ticket (): Links to the Support page (https://support.quest.com/create-service-request) that allows you to create a service request.

NOTE: This option is only available in the Administrator Console and the System Console. It does not appear in the User Console.

◦	Support (): Links to the Settings > Support page. This page provides resources for troubleshooting system management issues and contacting Quest Support.

NOTE: This option is only available in the Administrator Console and the System Console. It does not appear in the User Console.

◦	KACE GO Mobile App (): Displays a dialog containing links for downloading the KACE GO Mobile App. The app is available for iOS and Android platforms.

NOTE: This option is available if the appliance is configured to interact with the K1 GO Mobile App. It only appears in the Administrator Console and the System Console. It does not appear in the User Console For more information on enabling mobile access, see Configuring Mobile Device Access.

◦	About (): Displays information about your KACE System Management Appliance installation.

NOTE: This option is only available in the Administrator Console and the System Console. It does not appear in the User Console.

• Managed Computers are devices in appliance inventory that 1) have Windows, Mac, Linux, or UNIX operating systems, 2) are categorized as PCs or servers, and 3) were not added to inventory manually, through the WSAPI, or through mobile device management.

• Monitored Servers are servers that 1) meet the requirements for Managed Computers and 2) have Monitoring enabled.

• Assets that count toward your license limit include devices that 1) have been added to the appliance inventory but do not meet the definition of Managed Computers or Monitored Servers and 2) were not added to inventory manually, through the WSAPI, or through mobile management. Examples of Assets include printers, projectors, network gear, and storage devices. The assets you create and manage using the Asset Management component do not count toward the license limit.

NOTE: Your product license agreement entitles you to manage a specified number of devices. Be aware that devices count toward these limits even if devices are MIA (missing in action) or no longer in use. However, devices that are added to inventory manually, or through the API, do not count toward license limits. For more information, see https://quest.com/docs/Product_Guide.pdf. NOTE: To increase your license capacity, go to the Quest website: https://quest.com/buy.

Optional: View appliance license information with enabled components. See View product licensing information.

View product licensing information

View product licensing information

The appliance license information appears in the Appliance Updates section of the Administrator Console.

3.	In the License Information section, click the Help button: .

NOTE: Your product license agreement entitles you to manage a specified number of devices. Be aware that devices count toward these limits even if devices are MIA (missing in action) or no longer in use. However, devices that are added to inventory manually, or through the API, do not count toward license limits. For more information, see http://quest.com/docs/Product_Guide.pdf. NOTE: To increase your license capacity, go to the Quest website: https://quest.com/buy.

NOTE: When the appliance maintenance expires, some features such as patching support become unavailable. This causes an error alert to appear on the Home Dashboard. To renew your license, visit https://support.quest.com/contact-us/renewals. For more information about the Dashboard, see Using the Home component.

Optional: View the product serial number, model number, license terms and conditions, and third-party code attributions. See View the appliance version, model, and license information.