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IBM Tivoli Storage Management (TSM) suggestions (4321405)
The following are suggestions for Archive Manager customers to consider when running in an IBM Tivoli Storage Manager (TSM) environment. ... Archive Manager should be installed in "Archive" mode due to the typically long-term retention of attachments compared with normal filesystem backups.
Local User created not able to authenticate using Windows authentication (4275128)
User has been manually created as DEFAULT (Local User) and not able to authenticate by using windows authentication. ... is not a windows credentials at all (even it's in an domain DEFAULT)</div><div style="box-sizing: border-box;font-family: "Segoe UI", system-ui, "Apple Color Emoji", "Segoe UI Emoji", sans-serif;font-size: 14px;"></div><div style="box-sizing: border-box;font-family: "Segoe UI", system-ui, "Apple Color Emoji", "Segoe UI Emoji", sans-serif;font-size: 14px;">Since the domain is not AD domain, it's just an string in SQL and for that
Why does Archive Manager website prompt some users for authentication? (4285455)
Why does Archive Manager website prompt some users for authentication? ... Stored User Passwords in Control Panel allows users to set a specific password for websites. ... If user has stored and saved the password and the domain user password has changed, the stored user password will not reflect the new domain password.
Error Message on the Event log of Archive Manager on the Application server. (4327560)
The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. ... You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details.
When exporting to HTML export stores attachments with checksum as name. (4222347)
HTML exports from the Search Exporter in v5.1.2 store the attachments in the 'attachments' folder using the checksum rather than the actual filename for the attachments. ... Older versions of the Search Exporter (ie 4.8) store the attachments with the actual, correct filename.
Unable to login to the web after changing Archive Manager Service user password - "Error: Service (4252982)
After changing the Archive Manager Service user password, users are not able to login to the website. ... "Error: Service Unavailable" ... 1. Open IIS Manager from Administrative Tools on the server where the Archive Manager web site is located.
Error: "An item with the same key has already been added" when opening the Config Console (4305752)
When opening the Config Console it may fail to open and you are presented with the following error: ... [Main] ERROR ConfigurationConsole - The Configuration Console ran into an exception. ... System.ArgumentException: An item with the same key has already been added.
How can Archive Manager report on number of total and used licenses? (4253602)
Can Archive Manager report on number of total and used licenses? ... Archive Manager currently does not report on number of total and used licenses. ... The information in the script(s) provided is known to work successfully; however, they have not been officially tested by Quest Software Quality Control.
Search Exporter Errors: System.ArgumentOutOfRangeException: Not a valid Win32 FileTime. (4280877)
When running a export with search exporter you find the following error in the SearchExporter.log ... at System.DateTime.ToFileTimeUtc() ... Caused by an invalid date time value on items in the database.
'Unable to download new messages' and 'The remote server returned an error: (500) Internal Server Error'. (4238798)
The folders are excluded from scanning and real-time scanning is disabled as per Chapter 4 Page 18 of the Archive Manager Installation Guide on the following link: ... The following error message may appear when trying to open an email and/or attachment using the Offline Client Software:
Storage Migration task ends immediately with ERROR. (4282313)
When following the solution "How to use Storage Migration Tool to move attachment data". ... (137294) The job shows the status as ERROR when refreshing almost immediately. ... When the task is started the dataloader service will performing the following steps:
How to Export Calendar Items using Search Exporter (4217055)
In the Email Search click on the Mailbox Tab and select the mailbox you want to export the Calendar</div><div>3. ... Click on the Folder Drop down menu below the Mailbox and select Calendar</div><div>4.
Opening archived email attachments results in a 'Error restoring part 1.1: Outlook Form: Error 500: HTTP 500 The file exists' error. (4305735)
Opening archived email attachments results in a 'Error restoring part 1.1: Outlook Form: Error 500: HTTP 500 The file exists' error.<br> Temp folder is full and AM cannot generate any more tmp files.
Search Error: "The system detected a possible attempt to compromise security. Please ensure that you can contact the server that authenticated you." (4280331)
When searching the archive you get the following errors: ... And ... The system detected a possible attempt to compromise security. ... Please ensure that you can contact the server that authenticated you.
The shortcut for the PST importer is not in the "Start Menu > Programs" list after installa (4306530)
The shortcut for the PST importer is not in the "Start Menu > Programs" list after installation. ... The shortcut for PST importer can be launched from <System Drive\Program Files\Quest Software Inc\Archive Manager PST Importer Setup\ArchiveManagerPSTImporter.exe
Error when going to the second page of a search result: "SearchResultTable SRT_dbo_MessageSearch_458d7af716a73c1dfd604170acf8a7a3_20150806230749Z_3584 has column CheckSum" (4222358)
When search results are returned and clicking in the second page you see an error similar to the following: ... The AfterMail_Temp database cleanup has not been cleaning up the tables from the search results.
Error when trying to forward a Message within Archive Manager User Interface: "535 5.7.3 Authenti (4330300)
When trying to forward an e-mail message within the Archive Manager User Interface you may receive an error: "535 5.7.3 Authentication unsuccessful". ... Problem occurs if the Exchange server that you picked during the Archive Manager Installation requires SMTP Authentication and you did not specify an account or, your Exchange server does not require SMTP authentication and you entered an account.
Unable to forward email and error “Object reference not set to an instance of the object” occur. (4252549)
Unable to forward email and error “Object reference not set to an instance of the object” occur. ... 2016-05-04 10:59:19,462 [19] ERROR WWW.SendMessage - {{55886ef2-febf-4942-929c-08ceac7ecad4}} Error has been handled
ERROR: [80070003] The system cannot find the path specified (4306312)
--cut-- ... Export Folder is missing under ..\ArchiveManager directory. ... The issue has been resolved by creating a new Export folder, see below steps: ... - Go to ArchiveManager Export Folder directory (In this scenario it is under ..\ArchiveManager directory).
The Data Loader Service Randomly Stops and needs to be manually restarted. (4319826)
This is a product Defect that is now fixed in Archive Manager 5.1.2. ... Upgrade to 5.1.2 to resolve the issue.
ERROR: "Could not store message" when using Search Exporter (4306302)
Getting the below error when using Search Exporter:<div></div><div><em>--cut--</em></div><div><div><em>2015-07-10 14:53:35,322 [7] WARN MailExporter.Exporter - Could not store message: This is a test email.</em></div><div><em>System.ApplicationException: Refill failed ---> System.Net.HttpListenerException: Unexpected HTTP status code Unauthorized: Unauthorized</em></div><div><em> at Dell.AM.Public.SDK.v1.Rest.RestApi.Execute[T](IRestRequest request, RestHeaderCollection& headers)</em></div><div><em> at Dell.AM.Public.SDK.v1.Rest.RestApi.Execute[T](Object data, Method method, String resource, RestHeaderCollection& headers, String[] args)</em></div><div><em> at Dell.AM.Public.SDK.v1.Rest.RestApi.Execute[T](Object data, Method method, String resource, String[] args)</em></div><div><em> at Dell.AM.Public.SDK.v1.Rest.RestApi.<>c__DisplayClass9`2.b__4(K _last, Int32 _count)</em></div><div><em> at Dell.AM.Public.SDK.v1.Rest.KeyListReader`2.d__4.MoveNext()</em></div><div><em> at Dell.AM.Public.SDK.v1.Rest.ListReader`1.Refill()</em></div><div><em> at Dell.AM.Public.SDK.v1.Rest.ListReader`1.RefillThreadProc(Object state)</em></div><div><em> --- End of inner exception stack trace ---</em></div><div><em> at Dell.AM.Public.SDK.v1.Rest.ListReader`1.ReadAsync()</em></div><div><em> at Dell.AM.Public.SDK.v1.Rest.ListReader`1.Read()</em></div><div><em> at Dell.AM.Public.SDK.v1.Rest.RestApi.d__b`2.MoveNext()</em></div><div><em> at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)</em></div><div><em> at Dell.AM.Tools.SearchExporterUtil.ExportableMessage..ctor(IEmail2 message, IEnumerable`1 comments)</em></div><div><em> at Dell.AM.Tools.SearchExporterUtil.Exporter.StoreMessage(ISDKMessageSummary messageSummary)</em></div><div><em> at Dell.AM.Tools.SearchExporterUtil.Exporter.StoreMessages(ISDKSearchResultPage`2 searchResultPage)</em></div></div><div><em>--cut--</em></div> This is a product bug related to the View Comments security action. <div>To resolve this issue please Download the Search Exporter hotfix 5.1.2.83 roll up back found in this KB article:</div><div></div><div><a href="https://support.quest.com/kb/178025" style="color: rgb(0, 0, 170);font-family: Verdana, Geneva, sans-serif;" target="_blank">KB 178025</a></div> TF00465234
How to abort or cancel a Retention job that will not complete due to errors (4272305)
Retention will not complete due to errors, How to cancel and stop a retention job. ... In the RPS.wlog you will see the following error: ... Error performing service duties ... System.Exception: Invalid query.
I don't see the mail item in the correct folder in the Archive Manager archive. (4271833)
Not seeing my email in the correct folder in the archive. ... This is due to multiple items in a mailbox with the same checksum. ... <div>Archive Manager uses single instance storage based on a calculated checksum for each mail/attachment item.
I need to delete a single email from a users mailbox. (4330991)
I need to delete a single email from a users mailbox. ... Create a unique string message Tag. ... </p><p>2. ... Run a search for the message on the users mailbox</p><p>3. ... Tag the message with the one you created in step 1.</p><p>4.
Exchange Utility returns non exchange mailboxes in it's list and operations against them fail. (4247378)
When using the Exchange Utility to perform bulk operations against mailboxes. ... Some Mailboxes listed are older Groupwise mailboxes etc. ... All operations against these mailboxes fail. ... Defect ID: TF00478082 has been confirmed to cause this behavior in the Archive Manager Exchange Utility.
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