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Scheduled job freezing (4373481)
Hi, I’ve already performed the requested upgrade and are still getting the errors, however when looking through the logs it is not obvious what the error actually relates to. ... There is also then still the issue I’ve reported with it freezing.
How to contact Professional Services (PSO) for installation configuration deployment assistance (4327396)
How to contact Professional Services (PSO) for installation configuration deployment assistance <p>You can choose your product and options from this link:</p><p><a href="https://support.quest.com/professional-services-product-select" target="_blank">https://support.quest.com/professional-services-product-select</a></p>
Server Error in '/' Application Required configuration setting is missing: Full Text Index Location (4349710)
When navigating to the Index Dashboard from the administration page, the following error is thrown: ... Description: An unhandled exception occurred during the execution of the current web request.
Cannot login into the Web site after installation, why? (4319930)
When users try to log into the Archive Manager web site for the first time they may not be able to authenticate to the web site. ... When Archive Manager is being installed and the Archive Manager ADC (Active Directory Connector) Service is configured, logging in to the web site is not instantly possible and an error can occur if the Active Directory contains a large number of users.
What is the maximum number of messages that can be archived per database? (4321401)
Archive Manager uses a 32 bit number to generate the messageId field, which results in that Archive Manager can handle storage of up to 2.1 billion messages (2,147,483,647), or 2 to the power 31 per SQL database or Archive Manager instance.
Web UI displaying date format inconsistent with regional settings. (4264492)
1. Open Internet Explorer and navigate to Tools menu. ... 2. Select Internet Options and General Tab ... 3. From General tab select Languages options and check if the language set matches with the System Regional Settings.
How to move the Archive Manager Full Text Index to a new location. (4213216)
How can the Archive Manager Full Text Index be moved to a new location? ... 2. Copy the entire Index folder to a new location. ... 3. Ensure the NTFS permissions have not changed.
Message size appears large even after stubbing (4282575)
When a strip message policy is applied to a mailbox and the Exchange Store Manager stubs the message, the size still appears large or may even be larger than the original message. ... <p>Archive Manager will only strip the body of a message and any attachment that may be on the email.
Mailbox Tab is not populated with the Mailbox/Folder Name in Archive Manager Website (4298831)
3. Select Inbox ... 4. Select the Mailbox Tab ... 5. The Mailbox is supposed have the same name as the mailbox selected in step (2) above ... 1. Open an Internet Explorer window. ... 2..
How to enable or disable Exchange Store Manager scan on mailboxes in bulk, based on mailbox database. (4344044)
When users mailboxes are distributed between different mailbox databases and only users' mailboxes distributed to certain mailbox database should be enabled for Exchange Store Manager to be scanned, users' mailboxes on other mailbox databases can be disabled by use of the following SQL Queries.
Error : "Object reference not set to an instance of an object" when opening multiple Archive Manager Messages (4332128)
When selecting multiple messages and choosing view message in the context menu, only one message is opened correctly , other messages throw the below error ... Open each message individually.
Does Archive Manager Support Japanese Multi-byte Characters? (4350799)
Archive Manager does not currently support Japanese multi-byte characters.
Error when running the PST Importer: "MAPI Error!" (4262726)
Code: Not Found" ... 1. Running PST Importer on workstation where Outlook is not installed. ... 2. Running PST Importer on Archive Manager server that has Outlook installed, in which case there is a MAPI conflict.
Can users be enabled to flag emails for deletion? (4261804)
STATUS ... This is not currently available. ... Change Request TF00210286 has been raised for this future to be included in a future release of Archive Manager. ... WORKAROUND ... There is not an easy workaround for this one currently.
Error when opening an email with Attachment: "System.IndexOutOfRangeException: There is no row at position 0" (4221903)
When trying to retrieve an archived email with an attachment you see the following error: ... There is no row at position 0. ... Description: An unhandled exception occurred during the execution of the current web request.
Error in Application Log: "No LegacyDN found. Account Disabled" (4348530)
If you delete the account and its mailbox the following event ID will logged in application log: ... Specified cast is not valid. ... The mailboxes corresponding to deleted Active Directory accounts still exist in the Archive Manager database and must be manually deleted.
Errors in Application Log of Archive Manager Server: "Error processing Mailbox Firstname Lastnam (4247385)
If an Active Directory account or a mailbox associated to an account has been deleted, the following errors may appear in the Application Log of the Archive Manager server: ... Event Source: Archive Manager Exchange Store Manager Service
Stub objects not getting created when a Stripping Policy has been applied (4336137)
Journaling has been enabled on the Exchange Servers so it was being journal and then the next day the sub object would get created per the Striping Policy that is applied.
Error: "The instruction at "0x04a261b3" referenced memory "0x03d423e8". The memory could not be " (4261706)
At the command prompt window, after running the "Archive Manager Full Text Index Search service" command, the message: "Indexing Attachment 1000" is displayed, then a pop-up window appears with an error message similar to this:
Error when running the PST importer tool: "Error connecting to the web service. Please check the (4344156)
Error when running the PST importer tool: Error connecting to the web service. ... Incorrect WebService URL or incorrect credentials specified. ... RESOLUTION 1: ... Check that URL of the web service is as follows: http://archivemanager.yourcompany.com/defaultinstance/ Also confirm that the credentials entered have the Admin security role.
Wildcard search shows message on screen "Invalid query. Please check your syntax and try again." or "Query may not start with a wild card". (4348628)
You are attempting to run a search using wildcards, the following message appears on screen when doing so: ... Please check your syntax and try again." ... Or ... "There was an unhandled exception in this application Exception Source: Archive Manager Full Text Search Service Exception Type: System.Exception Exception Message: Query may not start with a wild card.
Unable to Delete Data Loader. "Error: Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding." (4217515)
When trying to delete a Data Loader from within the Archive Manager Administration website, you receive the following error: ... The timeout period elapsed prior to completion of the operation or the server is not responding.
How to change the SMTP server used by Archive Manager. (4277521)
How to change the SMTP server used by Archive Manager to send or forward mails from the Archive Manager website. ... Take the following steps for changing the SMTP server for the Exchange version of Archive Manager:
Message is crashing the Search Exporter tool (4327964)
Search Exporter will crash once it reaches a certain message. ... <p>Outlook 2013 15.0.4569.1503 is running on the workstation where the export is being performed.
The entire search window frame goes blank when searching on Attachments. (4338799)
The entire search window frame goes blank when taking the following steps: ... 2. Check the "Attachments" box. ... 3. Click on "Find Attachments". ... The problem occurs regardless of what is entered into the search box or if the "Subject" or "Body" boxes are checked.
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