Unable to shutdown Fglam or shutdown it's process (97202)

Unable to shutdown Fglam or shutdown it's process. A new process reappears as soon as the first process has been killed.

Cause 1

1. The fglam was started up as root or another account in which the service account does not have permissions to shutdown

Cause 2

1. The Fglam's "Watchdog" process is still running.
   a. The watchdog will restart the fglam automatically if it's process was killed or if the fglam crashes.

Workaround 1

1. Check to make sure the fglam is not running as a different account than the service account
   a. For linux users
   i. ls -la /tmp directory as sudo/root and delete the .agentfiles
   ii. ps -ef |egrep -i watchdog\|agent
   a) ensure the watchdog and agentmanager processes are not running as root or a different account
   iii. kill -9 the watchdog process
   iv. next stop the fglam via init script
   a)sudo /etc/init.d/fglam stop
   b. For Windows users
   i. kill the qcn_watchdog.exe process
   ii. shutdown the fglam service