Unable to shutdown Fglam or shutdown it's process. A new process reappears as soon as the first process has been killed.
The fglam was started up as root or another account in which the service account does not have permissions to shutdown
The Fglam's "Watchdog" process is still running.
a. The watchdog will restart the fglam automatically if it's process was killed or if the fglam crashes.
Check to make sure the fglam is not running as a different account than the service account
a. For linux users
i. ls -la /tmp directory as sudo/root and delete the .agentfiles
ii. ps -ef |egrep -i watchdog\|agent
a) ensure the watchdog and agentmanager processes are not running as root or a different account
iii. kill -9 the watchdog process
iv. next stop the fglam via init script
a)sudo /etc/init.d/fglam stop
b. For Windows users
i. kill the qcn_watchdog.exe process
ii. shutdown the fglam service