How to bind the FMS or FglAM to use a defined IP address? (4246515)

If the Foglight Agent Manager (FglAM) is behind a firewall and unable to connect to the Foglight Management Server (FMS).

The FglAM logs display the following message:

com.quest.spi.iiop.session.MasterSessionClientBinder - A network failure has been detected that prevents SPID from connecting to the server while creating MasterSession. Please consult the logs for more information. The error reported is: org.omg.CORBA.TRANSIENT: Retries exceeded, couldn't reconnect to xxx.yyy.zzz.ccc.:port vmcid: 0x0 minor code: 0 completed: No

Where xxx.yyy.zzz.ccc.:port is an IP address of the first physical network interface on FMS.

By default, FMS uses the first physical NIC and its IP address to bind all services when FMS starts.

Problem can occur, if some clients are located behind a firewall and or they are configured to use other (Virtual) IP address of FMS .

The following provides details on configuring a FMS or a FglAM to communicate on a specific NIC IP address.

Foglight Management Server

For the Foglight Management Server to bind to a specific IP address, use the dedicated properties in the [FMS_HOME]/config/server.config file. For example:

server.bind.address = "192.0.2.2";
server.remote.address = "host1.example.com";

Where host1.example.com is the host name assigned to the bind address in DNS. If no DNS name is available, a raw IP address can be used in this property.

Note: For a Foglight High Availability environment, if these properties are set, the server.host and health.check.url properties of [FMS_HOME]/config/restart_monitor.config should be adjusted to use the host address to which the server is bound.

For more information refer to section Binding the Management Server to an IP address in the Foglight Installation Guides available in Support Portal (E.g.: Foglight - Installing Foglight on a UNIX System with an Embedded PostgreSQL Database)

Foglight Agent Manager

1. Run [FGLAM_HOME]/bin/fglam --configure
2. In Server URLs step, double-click a Management Server URL, or click Add to create a new one, as required.
3. In the Edit Server URL dialog box that appears, select the Bind to a local address check box
4. In the Local Address box, type the IP address of a NIC (network interface card) on the machine hosting the Agent Manager that you want to use to establish outbound connections to the Management Server.

Please follow Some of the Agent Managers with multiple IPs are not showing IP Address in AM Dashboard (4311788) for applying change manually.

For more information refer to section Binding to a local address in the Foglight Agent Manager Guide.

Other options

To specify the IP address or host name to be used for communication, set the following:
--host=

You can set this using the command line interface or by adding the following to the $FGLHOME/config/server.config file:

server.cmdline.option0 = "-Djboss.bind.address=127.0.0.1"; ()

or

server.cmdline.option0 = “-Dbind.address”;
server.cmdline.option1 = “127.0.0.1”;

where 127.0.0.1 is the desired IP address