For OOTB ServiceNow (SNOW) Integration, will the corresponding SNOW incident be closed once the Foglight alarm is cleared? (4280255)

Chat now with support

Return

Feedback Submitted

Did this article solve an issue for you?

Select Rating

Title

For OOTB ServiceNow (SNOW) Integration, will the corresponding SNOW incident be closed once the Foglight alarm is cleared?
Description

For OOTB ServiceNow (SNOW) Integration, will the corresponding SNOW incident be closed once the Foglight alarm is cleared (either auto-cleared or manually) or does someone have to go into the SNOW interface to close/cancel the incident?
Resolution

If the alarm is cleared/closed in Foglight, there is no impact in SNOW but if incident is canceled/closed in SNOW then Foglight will auto synchronize with it.

STATUS

Enhancement request FOGGENERAL-I-312 has been submitted to development for consideration in a future release of Foglight.
Defect ID

FOGGENERAL-I-312

Feedback Submitted

Did this article solve an issue for you?

Select Rating

Title