Host Agents are unable to activate/enable in Agent Status dashboard.
The following error is captured in the Windows Agent Manager log:
2015-09-29 08:37:54.716 ECHO ERROR [FglAM:RestoreAgent[15]-2] com.quest.glue.core.agent.AgentInstance - Failed to create agent
java.lang.InstantiationException: Could not create an instance of com.quest.remoteos.WindowsAgentImpl
...
Caused by: java.lang.NullPointerException
at com.quest.remoteos.WindowsAgentPropertyWrapper.getTopCpuCount(WindowsAgentPropertyWrapper.java:90)
or something similar in Unix Agent Manager log
2016-05-29 05:24:00.789 ECHO ERROR [FglAM:IncomingMessage[4]-31] com.quest.glue.core.agent.AgentInstance - Failed to create agent
java.lang.InstantiationException: Could not create an instance of com.quest.remoteos.UnixAgentImpl
...
Caused by: java.lang.NullPointerException
at com.quest.remoteos.UnixAgentPropertyWrapper.getCollectTopNOnly(UnixAgentPropertyWrapper.java:162)
2016-05-28 06:39:42.296 ECHO ERROR [FglAM:IncomingMessage[4]-10] com.quest.glue.core.agent.AgentInstance - Failed to create agent
java.lang.InstantiationException: Could not create an instance of com.dell.foglight.infrastructure.UnixAgent
at com.quest.glue.core.agent.FglAMAgentType.constructAgent(FglAMAgentType.java:114)
...
Caused by: java.lang.NullPointerException
at com.dell.foglight.infrastructure.DellUnixAgentPropertyWrapper.getPort(DellUnixAgentPropertyWrapper.java:90)
Attempting to look at the agent properties, there appear to be "No properties for this agent type".
the asp-settings.txt file in the Agent Manager Support Bundle shows as below:
Current Agent Properties
---------------------------------------------------------------
primary ASP {
}