Is there an option to invoke an action command from a service alarm? (4258545)

Yes, there is an option, but you need some coding skills to implement it. 

On the service builder dashboard an email action can be configured. This email action can be modified, an action command can be added. 

Attached you will find the needed XML scripts and an instructions how to add the action command. The default email template for services needs to be overwritten with a modified one. The modified template called "ServiceBasedEmailTemplate-withCommand.xml" and an action command is added there. The current action command is:

cmd /c msg * /TIME:10 \"Service based email: ${subjectText}\"

This command line can be modified as needed. Once it is modified the new template can be imported and once an email will be triggered, the action command will be triggered too.

If help is needed to implement this solution please contact our PSO team or your account manager, who can contact the PSO team on your behalf.