Category
Product Version
Topic
Subtopic
Investigating and troubleshooting dashboard metric, rule, and alarm issues (multiple causes) (4308244)
What generic steps can be followed to troubleshoot and investigate database agent rule and alarm issues such as ... Top SQL). ... Analogous SQL or OS queries can also be run directly against the monitored host to see the results outside of Foglight.</p> <p> </p> <h2>Agent Configuration</h2> <p>Each agent is managed by the settings configured in the Agent Status Properties for each agent.
How to list the cartridges which have been installed on the Foglight Management Server? (4292861)
How to list the cartridges which have been installed on the Foglight Management Server (FMS)? ... Method 1: ... Click "Next" 5. ... The cartridge list will be on "Appendix | Installed cartridges" section on this report
Chrome browser give security warning when access FMS console via SSL (4266394)
Chrome browser give following security warning when access FMS console via SSL. ... Subject Alternative Name Missing ... The certificate for this site does not contain a Subject Alternative Name extension containing a domain name or IP address.
Spike in CPU utilization report not shown depending on the length of the report. (4258098)
QUESTION: We gathered an example CPU utilization report where a high data point was shown in one report, but was not shown in a subsequent report that included the same date. ... We modified the retention policy to keep raw data so data roll up is not a factor.
Support HTTPS WinRM connections that require channel binding (4344547)
When the winrm/config/service/auth/cbtHardeningLevel is set to "Strict" (especially for the environments that apply strict secure policy), only WinRM HTTPS connections that have configured channel binding correctly will be accepted by the host.
Is there a way to retrieve the units for a metric from a groovy script? (4257307)
Is there a way to retrieve the units for a metric from a groovy script? ... If the topology object type and the metric names are known, then it is possible to get the units. ... For example, to get the unit of "Available Paging Space" from a "Host" object, please use the following groovy line in Script Console:
Exclude specific hosts from rule scope (4258887)
How to modify a rule scope to exclude specific host? ... What is the best method to specify which hosts you wish to limit a particular cloned rule? ... How to scope a rule to specific host(s)? ... Note: Copy a rule and modify the copy as modified rules will not be updated on a subsequent cartridge update.
How can we move / migrate a fglam with agents from one FMS server to another one? (4255046)
How can we move or migrate a Foglight Agent Manager (FglAM) with agents from one FMS server to another one? ... This is currently not available. ... When you have a client with agents running on it, and you reconfigure it to point to a brand new FMS that doesn't know anything about those agents, the first thing that will happen when the client connects to the new FMS is that the agents it had been running will be deleted, because the FMS doesn't know about them.
What are the steps required to use an external signed certificate in the Foglight Management Server? (4254114)
What are the steps required to use an external signed certificate in the Foglight Management Server (FMS) so user and Foglight Agent Manager (FGLAM) can connect FMS via HTTPS? ... Here are all required steps to use an external signed certificate in the FMS and connect FGLAM clients to FMS via HTTPS:
What does the Infrastructure Agent Rule "Excessive Interrupts" mean? (4308012)
A high interrupt rate @var2 count/second can indicate a bad disk controller or network interface. ... <p>The excessive interrupts alarm does not detect the cause of the interrupts, the text suggests the possibility of a bad disk controller or network interface issue as a general description based on previous customer experience to help provide some guidance where to begin investigating an issue.</p>
After an upgrade the downstream Agent Manager is not able to connect to the concentrator (4377814)
After upgrading to Foglight 7.1 a downstream Foglight Agent Manager (FglAM) is not able to connect to the concentrator FglAM. ... The following message is present in the FglAM logs: ... ERROR [Quartz[0]-0] com.quest.glue.core.comms.transport.http.Client - Error transmitting message to upstream server https://concentrator_hostname:15872. com.quest.glue.common.comms.CommunicationException: Could not send request to remote host https://concentrator_hostname:15872
Foglight command line interface "fglcmd" fails when using HTTPS with username/password (4377928)
When using the Foglight command line interface "fglcmd" in Foglight 7.3 error "Unable to connect to remote server" is displayed when using HTTPS with username/password and "status code: 400" when enabling debug output.
How to get a product Walkthrough or Demo (4237616)
Contact a Sales Representative for more information at (800) 306 - 9329 or Product Questions and Sales.
No data displayed within the Memory and CPU hogs tables (4322729)
There is no data displayed within the Memory and CPU hogs tables. ... The agent logs report the following: ... WARN [Quartz[0]-695] com.dell.foglight.infrastructure.actions.platform.topn.AbstractFindTopNProcessesAction - Cannot search for top N processes.
No alarms are forwarded to PagerDuty (4257510)
or ... ERROR [PagerDuty_Sync_Service_Key_Thread] com.dell.dsi.pagerDuty.dataService.PDDataServiceImpl - IO Exception: Connection to https://api.pagerduty.com refused org.apache.http.conn.HttpHostConnectException: Connection to https://api.pagerduty.com refused
Log4j 1.2.x and CVE-2019-17571, CVE-2021-4104, CVE-2022-23307, CVE-2022-23305 and CVE-2022-23302 (1.2.16, 1.2.17) (4310116)
CVE-2019-17571 in log4j versions 1.2 up to 1.2.17 should not apply to Foglight as Foglight does not use the SocketServer class. ... Hence, while the files may exist in Foglight libraries, the vulnerability is technically not possible with Foglight.
How to open a case using the Quest Support Portal to request Technical Support (4225829)
How to open a case or submit a service request through the Quest Support Portal when experiencing an issue or have questions about Foglight. ... First, the user must registered with an account associated with a license number or asset number on the Quest Support Portal.
For OOTB ServiceNow (SNOW) Integration, will the corresponding SNOW incident be closed once the Foglight alarm is cleared? (4280255)
For OOTB ServiceNow (SNOW) Integration, will the corresponding SNOW incident be closed once the Foglight alarm is cleared (either auto-cleared or manually) or does someone have to go into the SNOW interface to close/cancel the incident? <p>If the alarm is cleared/closed in Foglight, there is no impact in SNOW but if incident is canceled/closed in SNOW then Foglight will auto synchronize with it.</p>
HostKeyAlgorithms support for Linux/Unix host monitoring (4341725)
SSH connections for host monitoring fails due to unsupported host key algorithms; the following type of messages are present in the agent logs: ... ... Caused by: com.quest.glue.api.services.ConnectionRefusedException: The remote machine is visible but has refused the connection
Export option from graphs Customizer doesn't work on Angular UI in Foglight 6.3 (4371700)
When clicking in a graph Customizer and select Export, it reloads the dashboard and nests the whole page within the content area. ... WORKAROUND. ... To export the contents of a graph using the Customizer, open the corresponding dashboard in Foglight classic web console.
Cannot specify my custom Script Action for a rule (4324978)
When building a Script Action for a rule, how to specify the script name? ... The Help instructions are inaccurate in stating, that the rule runs the script from the /scripts directory. ... Import the script into the Foglight Management Server using monitoring policy import as a persistable-script object, so it then be referenced from the Script Action.
MySQL_InnoDBCluster alarm email notification does not include agent name or hostname (4226361)
MySQL_InnoDBCluster alarm email notification does not include the agent name or the hostname. ... FMS server SERVERNAME reports: InnoDB Cluster MMDevVACluster is currently offline because it cannot tolerate the number of offline members.
Is there a script that returns agent information like cartridge name and cartridge version? (4254041)
Is there a script that returns agent information like cartridge name and cartridge version? <div>The following script returns agent information including the cartridge name and cartridge version.
Formatting of SQL PI comparison report seems misaligned as PDF (4377585)
When exporting a SQL PI comparison report comparing CPU load over the same hour the formatting seems misaligned. ... It looks like the numbers for the 2nd time period should be aligned with the first but they appear at the bottom.
SQL fails due to Invalid object name 'pass_instance_stat_fact_1m_YYYYMMDDhhmm' (4374609)
codePageOverride = '' } Cause: Invalid object name 'pass_instance_stat_fact_1m_YYYYMMDDhhmm'. ... Error Code: 208 SQL State: S0002</pre> <br> <p>The 1m tables are usually created every six hours UTC... 12am, 6am, 12pm, 6pm.
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