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Unified Communications Diagnostics 8.6.3 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test Registering UC Diagnostics with the Microsoft Azure portal
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

Deleting a Custom Group

Right-click your custom group node under the Custom Groups node in the treeview and select Delete.

Grouping Servers by Type

You can group OCS. Lync, Skype for Business, or Exchange servers by type.


The default grouping is Pool.

Lync/Skype for Business

The default grouping for is Pool.


The default grouping is Site.

Managing Global Filters

A global filter allows you to hide servers in which you are not interested. The filter hides the servers from both the treeview and topology view.

Global filters do not affect tests that are scheduled to run against the hidden servers. Global filters are stored in the MMC configuration file (.msc), so different .msc files can store different global filters. The MMC description bar indicates when global filters are enabled to remind you that some servers are hidden.

Global filters can be customized per console. For example, if two different users have their own console and are sharing the same Diagnostic Services, they can each set different global filters.

Putting Servers in Maintenance Mode

Maintenance mode, which affects all users, allows you to mark servers as offline so that you can perform maintenance on those servers. When any test runs, the Management Console skips any servers that are in maintenance mode.

Right-click and select Start Maintenance Mode.
Right-click and select Stop Maintenance Mode.

While a server is in maintenance mode, the icon for the server is darkened to indicate the state of the server.

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