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Unified Communications Diagnostics 8.6.2 - User Guide

About Unified Communications Diagnostics Getting Started Using the Management Console Introducing Management Console health tests Health tests available from the Exchange organization node
About the Exchange-based health tests Exchange Server Health Test Prerequisites for Exchange Delivery Health Tests Exchange Internal Server Delivery Health Test Exchange Internal Mailbox Delivery Health Test Exchange External Message Delivery Health Test Exchange Modern Message Delivery Health Test Exchange Storage Health Test Exchange Queue Health Test Internal Outlook Web Access (OWA) Availability Health Test External Outlook Web Access (OWA) Availability Health Test Exchange Replication Health Test Exchange System Health Test Active Directory Account Lockout Health Test Exchange Online Connectivity Health Test Exchange Online Mailbox Logon Health Test Exchange Online Message Delivery Health Test Office 365 Subscription Health Test BlackBerry Server Health Test BlackBerry Message Delivery Health Test Creating test mailboxes for Exchange Adding health sets for Exchange System health tests Configuring Exchange impersonation for the Modern Message Delivery health test Registering UC Diagnostics with the Microsoft Azure portal
Health tests available from the Lync/Skype for Business Environment Resolving Problems with Native Tools Launching the Diagnostic Console from the Management Console Launching UC Analytics from the Management Console Diagnosing Problems using the Diagnostic Console UC Diagnostics: Exchange 2007 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2010 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2013 Diagnostic Console (Plug In) UC Diagnostics: Exchange 2016 Diagnostic Console (Plug In) UC Diagnostics: BlackBerry Diagnostic Console (Plug In) UC Diagnostics: OCS Diagnostic Console (Plug In) UC Diagnostics: Lync 2013 or Skype for Business 2015 Diagnostic Console (Plug In) Reporting Using Web Reports Counters with Non-Zero Alarm Values

Lync/Skype Synthetic Transaction Health Test Prerequisites

Lync/Skype Synthetic Transaction Health Tests

In addition to the basic server health test, you can use additional health tests to monitor activities on your Lync 2010, Lync 2013, and Skype for Business 2015 servers such as instant messaging, conferences, peer-to-peer audio/video calls, logon registration, and address book service. The test targets for these health tests are Lync 2010, Lync 2013, and Skype for Business 2015 pools.

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Lync/Skype Instant Messaging Health Test
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Lync/Skype Instant Messaging Conference Health Test
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Lync/Skype Peer-to-Peer Audio/Video Call Health Test
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Lync/Skype Audio/Video Conferencing Health Test
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Lync/Skype Presence Status Health Test
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Lync/Skype Logon Registration Health Test
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Lync/Skype Address Book Service Health Test
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Lync/Skype Persistent Chat Message Health Test

For some of the synthetic transaction health tests, you must create a test Lync or Skype user. For more information, see Creating a test user for the Lync/Skype Environment .

Lync/Skype Synthetic Transaction Health Test Prerequisites

The following software prerequisites and permissions are required for all the Lync and Skype for Business synthetic tests.

Lync/Skype Test Software Prerequisites

To run the health tests on Lync 2010, Lync 2013, or Skype for Business 2015, ensure the following software prerequisites are met:

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You must have PowerShell 2.0 or later installed on the UC Diagnostics computer.
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You must enable Remote PowerShell on each Lync or Skype for Business server.
Permissions Required for Lync/Skype Test Credentials

The test credentials that are used to run the health tests on the Lync 2010, Lync 2013, and Skype for Business 2015 servers must have the following permissions:

•
Member of Local Administrators group -
required to permit PowerShell cmdlets to access Lync or Skype server
•
Member of CsHelpDesk, CSAdministrator, or CSServerAdministrator security group -
required to permit PowerShell cmdlets to run discovery and pool tests.

Creating a test user for the Lync/Skype Environment

Lync/Skype Instant Messaging Health Test

This test allows you to monitor the operation of instant messaging between two test users in a pool.

 
Table 5. Counters for instant messaging (IM) health test counters.
Category
Counter

Instant Messaging Transaction
•
Transaction latency in seconds
•
Transaction status
•
Transaction details

Lync/Skype Instant Messaging Conference Health Test

This test allows you to monitor the operation of instant messaging conferencing between two test users in a pool.

 
Table 6. Counters for instant messaging (IM) conference health test counters.
Category
Counter

Instant Messaging Conferencing Transaction
•
Transaction latency in seconds
•
Transaction status
•
Transaction details
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