Spotlight on SAP ASE 2.12 - User Guide

Troubleshooting

This section identifies general problems that you may encounter when using Spotlight on Unix, and details how to address those problems. If you do not find a solution in this section then check the Spotlight on Unix Release Notes.

• Using Trace To Add Details To Support Bundle
• iostat Not Installed
• Issues With Data Availability
• Authorize Spotlight

Related Topics

Troubleshooting (in Spotlight Basics)

Troubleshooting Spotlight on Unix

This section identifies general problems that you may encounter when using Spotlight on Unix, and details how to address those problems. If you do not find a solution in this section then check the Spotlight on Unix Release Notes.

• Using Trace To Add Details To Support Bundle
• iostat Not Installed
• Issues With Data Availability
• Authorize Spotlight

Related Topics

Troubleshooting (in Spotlight Basics)

Use Tracing To Add Details To Support Bundle

When you contact Questsupport to seek assistance on a Spotlight issue, you can use Spotlight tracing to include additional information in the support bundle that you send to us.

To turn on Spotlight tracing

1. Close all open Spotlight on Unix connections.
2. Click View | Options | Tracing
3. Select Turn client tracing on to turn on tracing for the computer Spotlight on Unix is running on.
4. Select Turn server tracing on to turn on tracing for the Unix computer system.
5. Click OK.
6. Open the connection whose performance you want to trace.

With tracing turned on, Spotlight can collect additional information (such as the output from operating-system commands) for the rest of the current session.

When you create a support bundle with tracing turned on, the support bundle contains the additional information that Questcan use to investigate your support issue.

Note: All tracing information gathered for Spotlight on Unix is from the Spotlight client. There is no server tracing capability.

Related Topics

Troubleshooting Spotlight on Unix

iostat Not Installed

Spotlight works with full functionality only when the iostat command is installed on the Unix system. This is NOT true for (HP-UX).

If iostat is NOT installed, Spotlight may display an error message such as iostat: command not found. If you encounter this error, you can:

• Choose to ignore the error. When you do so, the Spotlight error will no longer appear, but neither will a number of important disk statistics.
• Install the iostat command on the server. (On Red Hat Linux, this command is included in the sysstat package.)

Related Topics

Troubleshooting Spotlight on Unix