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Recovery Manager for AD 10.3.1 - User Guide

Overview Getting started
Permissions required to use Recovery Manager for Active Directory Recovery Manager Console Getting and using help Configuring Windows Firewall Using Computer Collections Hybrid Recovery with On Demand Recovery Managing Recovery Manager for Active Directory configuration Licensing
Backing up data
Permissions required for the Backup operation Managing Backup Agent Using a least-privileged user account to back up data Using Managed Service Accounts Active Directory backups vs Windows System State backups Creating BMR and Active Directory backups Using the Backup Wizard Retrying backup creation Enabling backup encryption Backing up AD LDS (ADAM) Backing up cross-domain group membership Backing up distributed file system (DFS) data Backup scheduling Setting performance options Setting advanced backup options Unpacking backups Using e-mail notification Viewing backup creation results
Restoring data
Getting started with Active Directory recovery Managing deleted or recycled objects Restoring backed up Active Directory components Integration with Change Auditor for Active Directory Using granular online restore Restoring AD LDS (ADAM) Selectively restoring Active Directory object attributes Restoring objects in an application directory partition Restoring object quotas Restoring cross-domain group membership Performing a restore without having administrator privileges Reports about objects and operations Using complete offline restore Offline restore implications Restoring SYSVOL authoritatively Performing a granular restore of SYSVOL Recovering Group Policy Restoring data from third-party backups Using the Extract Wizard Restoring passwords and SID history
Full Replication Consolidating backup registration data Using Management Shell Collecting diagnostic data for technical support Appendices
Frequently asked questions Best practices for using Computer Collections Technical characteristics Best practices for creating backups Ports Used by Recovery Manager for Active Directory Backup Wizard Online Restore Wizard Online Restore Wizard for AD LDS (ADAM) Group Policy Restore Wizard Repair Wizard Extract Wizard Events generated by Recovery Manager for Active Directory

Hybrid Recovery with On Demand Recovery

Recovery Manager for Active Directory integration with On Demand Recovery enables the restoration and undelete of on-premises objects that are synchronized with Microsoft Entra ID.

About the Hybrid Connector

The Hybrid Connector Windows service establishes a secure connection to the On Demand Recovery online service enabling simultaneous restoration of both on-premises and online objects.



Figure: Simplified architectural Hybrid services block diagram

TLS 1.2 for Hybrid Connector

The TLSv1.2 protocol is enforced for the Hybrid Connection Service when communicating with On Demand Recovery.

What can be restored using hybrid recovery

  • On-premises groups

  • Microsoft 365® licenses (assignedLicenses property for cloud users) and cloud group membership

  • Deleted on-premises users and groups

  • Service principals' appRoleAssignments to on-premises users

  • appRoleAssignments to non-Microsoft 365® groups (used for SSO and App Roles)

  • Directory roles: Global administrator, Exchange administrator, Compliance administrator

  • Other cloud-only properties: such as Block sign in, Authentication contact information, Minors and Consent

  • Multifactor authentication (MFA) settings if a customer uses cloud MFA

  • Azure® application custom attributes (schema extension attributes)

  • Conditional access policies

  • Inactive mailboxes of permanently deleted users; the Federated Domain scenario is also supported.

Important Considerations

To restore on-premises objects, On Demand Recovery uses attribute values from the RMAD backup that is closest in time but older than the cloud backup unpacked in the On Demand Recovery user interface. If the closest on-premises backup is 24 hours older than the cloud backup, you will receive the warning message.

By default, the search of the closest in time on-premises backup is performed among the backups that were unpacked in RMAD. You can use the Use unpack and encrypted backups for restore operations option on Hybrid Recovery settings of RMAD – in this case, the on-premises backup will be unpacked automatically during the restore operation.

On Demand Recovery shows only on-premises attributes synchronized with the cloud and cloud-only attributes for the selected object when you click Browse in the Restore Objects dialog. On-premises only attributes are not included in this list. To restore on-premises only attributes, you must select the Restore all attributes option in the Restore Objects dialog.

After the hybrid restore operation, On Demand Recovery forces Microsoft Entra Connect synchronization to push on-premises changes to the cloud and wait until it completes the synchronization. Restore events can be used to track steps of Microsoft Entra Connect synchronization, such as export and import.

To restore 'member' or 'memberOf' attributes for an object, restore the group from the Unpacked Objects view. Restoring of group memberships from the Differences report is not supported in hybrid environments.

Hybrid restore from the Differences report uses attribute values from the on-premises backup. These values may be different from the corresponding values shown in the Differences report.

On Demand Recovery supports one hybrid connection per On Demand organization. If you need to manage multiple hybrid tenants, create a separate On Demand organization for each Hybrid Microsoft Entra tenant.

On Demand Recovery restores Back Link attributes: 'memberOf' (the back link for the 'member' attribute) and 'directReports' (the back link for the 'manager' attribute). These attributes can be selected along with all other attributes when you click Browse in the Restore Objects dialog.

Separate Microsoft Azure Relay service is used for each hybrid connection (one per On Demand organization). On Demand Recovery creates WCF Relay per On Demand organization. No changes to On-Premises Firewall settings are required.

On Demand Recovery users can restore objects from all on-premises domains and forests that are synchronized with the Microsoft Entra tenant. Also, in Recovery Manager, you need to add domain controllers for every domain that will be restored and specify the account under which the restore operation will be performed.

Required Permissions

Depending on which kind of restore operation (agent-based or agentless) you are going to perform in a hybrid configuration, the account under which you want the selected Recovery Manager for Active Directory instance to recover data in the domain must meet the corresponding requirements. For details about account permissions for agent-based and agentless restore, see Permissions required to use Recovery Manager for Active Directory.

To push an Azure® synchronization, the specified account must be a member of the ADSyncOperators group on the Azure® Active Directory® synchronization server. This account must also be able to run remote PowerShell commands against the server.

How to disable hybrid integration on the Web Portal

If hybrid integration is configured on the Web Portal it must be disabled prior to configuring hybrid integration from the Recovery Manager for AD (RMAD) console. Failure to do so may result in a failed online restoration.

Follow the steps below to fully disable hybrid integration on the Web Portal.

  1. Logon to Web Portal

  2. Select the “Configuration” tab at the top

  3. Expand the “Portal Settings” expander

  4. Click on the “Configure On Demand” button

  5. Remove the checkmark from the “Enable integration” checkbox

  6. Click “OK” to save and close the dialog

  7. Open the Windows “Services” application

  8. Find the Windows service “Quest Recovery Manager Portal” from the list

  9. Right click on the service and select “Stop”

  10. Once the service has been stopped it can then be re-enabled if desired

Web Portal and Recovery Manager for Active Directory (RMAD) version compatibility

To continue using the Web Portal with newer versions of the RMAD console some configuration changes must be made.

For instructions on how to make the necessary configuration changes follow the steps below.

  1. Navigate to the installation directory of the Web Portal (the default installation location is C:\Program Files (x86)\Quest\Recovery Manager Portal)

  2. Open the file EnterprisePortalSettings.xml

  3. Inside the GeneralSettings element find the property VersionValidationMode. If this property is not present one will have to be created

  4. Change the value of the VersionValidationMode to None

Below is a sample of what the configuration should look like once the changes have been made.

<GeneralSettings>
    <add key="VersionValidationMode" value="None" />   
    Other configuration values…
</GeneralSettings>


NOTE

Recovery Manager for Active Directory 10.3 and above no longer uses SQL Server® for Hybrid configuration. After upgrade to 10.3 and above, it will be required to re-enter credentials for each domain listed under Discovered Domains. Previous versions of RMAD used SQL Server® and a database, RecoveryMgrHybridRestore, was created which contained the Hybrid information. This database can be deleted as it is no longer used.

PowerShell Remoting and Hybrid Connector

If Microsoft Entra Connect (ADSync) is installed on a system or DC and not on the RMAD Console, PowerShell remoting must be enabled on the remote machine. If PowerShell remoting is not enabled, an Access Denied error will occur in the RMAD console when configuring Microsoft Entra Connect settings:

  • The running command stopped because the preference variable "ErrorActionPreference" or common parameter is set to Stop (dc1.rmad.local) Connecting to remote server dc1.rmad.local faied with the following error message. Access is denied. For more information see the about_Remote_Troubleshooting Help topic.

Error is recorded in Portal log similar to the following:

  • Incorrect AAD Connect settings: System.Management.Automation.ActionPreferenceStopException: The running command stopped because the preference variable "ErrorActionPreference" or common parameter is set to Stop: [dc1] Connecting to remote server dc1 failed with the following error message : Access is denied. For more information, see the about_Remote_Troubleshooting Help topic.
Configure Hybrid Recovery

  1. From within the RMAD Console, select the Hybrid Recovery node from the tree on the left.

  2. Select the Enable integration with On Demand Recovery checkbox to enable a secure connection to the online On Demand Recovery service.

  3. Enter the On Demand Recovery Settings using the following procedure:

    • Navigate to the On Demand Recovery online dashboard and select the Recovery menu option from the left-hand side (highlighted in yellow in the image below)

    • Click OPEN under the Recovery Standard panel

    • Click CONFIGURE CONNECTION under the Hybrid Connection panel. This will bring up the hybrid connection dialog.

    • Click the Download hybrid credentials button on the dialog to download the required connection credentials. This file will be used to configure the On Demand Recovery Settings in the Recovery Manager for Active Directory console.

    • From the Hybrid Recovery node on the Recovery Manager for Active Directory console, click on the ellipses (…) button located inside of the Url text box. This will bring up the Windows file dialog. Navigate to the location where the hybrid credentials file was saved (in the previous step) and select Open. This will automatically populate all the required fields under the On Demand Recovery Settings.

  4. Enter in the Microsoft Entra Connect host and its associated credentials under Microsoft Entra Connector Settings. The values entered depends on where Microsoft Entra Connect is installed.

    NOTE: If Microsoft Entra Connect is currently installed on the same server as the Recovery Manager for Active Directory console, then these fields can be left blank.

    Microsoft Entra connector Host: Enter in the host name or IP address of the system where Microsoft Entra Connect is installed.

    • Username: Enter in the domain username for this server. This account should have the necessary permissions listed under the Required Permissions section.

    • Password: Enter in the domain password for this server.

  5. Enter in the domain username, password and primary computer for each domain listed under Discovered Domains. The designated primary computer will be used for hybrid recovery operations.

    Resources/Images/Hybrid_ODR_04.png

    The domains listed under Discovered Domains are pulled from backups; this means to fully populate this list at least one backup per domain is required.

    After performing a backup, it may be necessary to manually refresh this list which can be done by clicking on the refresh button , Resources/Images/Hybrid01.png.

  6. Once all configuration has been entered click on the Save settings button located at the bottom of the screen

 

Managing Recovery Manager for Active Directory configuration

In this section:

 

Preparing for working with Active Directory or AD LDS (ADAM) backups

To restore data from Active Directory® or AD LDS (ADAM) backups, Recovery Manager for Active Directory (RMAD) requires specific dynamic link libraries (DLLs) supplied with the Windows operating system. In case RMAD cannot find these DLLs, the backup restore operation may fail with an error message similar to the following:

“The Active Directory® database (ntds.dit) file in the backup is incompatible with the esent.dll file version found on this computer.”

Before you start using RMAD to extract and restore data from Active Directory® or AD LDS (ADAM) backups, it is recommended to ensure the required DLLs are available on the RMAD computer.

Requirements

Operating system on the Recovery Manager for Active Directory computer

NOTE

The OS version on the domain controller cannot be higher than the OS version on the Recovery Manager Console machine. For the list of supported OS, see Release Notes.

 

Settings

To configure the various settings of Recovery Manager for Active Directory, you can use the Settings dialog box. In the Settings dialog box, you can define a TCP port for communications with the Backup Agent, Online Restore Agent, Offline Restore Agent and Management Agent, specify the default location for storing Active Directory® backups, select a default method for compare and restore operations, configure settings for creating unpacked backups, or set up e-mail notifications or diagnostic logging.

To open the Settings dialog box

  • In the Recovery Manager Console, select the Recovery Manager for Active Directory console tree root.

  • On the Action menu, click Settings.

The Settings dialog box has the following tabs:

 

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