When you install the NetVault Server or Client software on a machine, the installation process creates an uninstaller executable file named “uninstall” under the NetVault installation directory. You can use this executable to remove NetVault. The installation process also creates a data file named “uninstall.dat,” which contains information about the installation. To properly uninstall the software, both the uninstaller executable and the uninstall.dat files must exist on the machine.
Double-click the file named “uninstall.” The filename extension is “.exe” on Windows and “.app” on Mac OS X. | |||||
Depending on the operating system, type the following command:
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Depending on the operating system, type the following command:
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The uninstaller generates a log file named netvault_{GUID}_uninstall.log in the system temporary directory. If the uninstallation fails, the uninstaller may not generate the regular log file. Instead, it may leave an intermediate log file is named bitrock_installer.log or bitrock_installer_nnn.log in the system temporary directory. |
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This section describes some common errors and their solutions. It includes the following topics:
The NetVault Service fails to start on a Windows-based NetVault Server.
Check the Windows Event Viewer to see if it displays the following message:
PDT FATAL: lock file “postmaster.pid” already exists
NetVault cannot start if the PostgreSQL database that is used to store the system data does not start. To correct this issue, delete the “postmaster.pid” file from the location referenced in the log and restart the NetVault Server.