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NetVault 14.0.1 - Installation Guide

Introduction Deploying NetVault Reviewing pre-installation requirements Installing NetVault Reviewing post-installation requirements Upgrading NetVault Licensing NetVault Removing NetVault Troubleshooting

Removing NetVault Server or Client

When you install the NetVault Server or Client software on a machine, the installation process creates an uninstaller executable file named “uninstall” under the NetVault installation directory. You can use this executable to remove NetVault. The installation process also creates a data file named “uninstall.dat,” which contains information about the installation. To properly uninstall the software, both the uninstaller executable and the uninstall.dat files must exist on the machine.

GUI mode

Double-click the file named “uninstall.”

The filename extension is “.exe” on Windows and “.app” on Mac OS X.

Text mode

Depending on the operating system, type the following command:

Linux and UNIX: ./uninstall --mode text
NOTE:  
You can omit the --mode text option when running the uninstaller on a local Mac OS X machine. When running the uninstaller on Mac OS X from a remote terminal (SSH or telnet), it may be necessary to use the --mode text option. Otherwise, the installer may run in full graphic mode without showing any output in the console.

Unattended mode

Depending on the operating system, type the following command:

Linux and UNIX: ./uninstall --mode unattended
Windows: uninstall --mode unattended

 

NOTE: On Windows, you can also use Programs and Features to uninstall NetVault:
1
Open Programs and Features (Start > Control Panel > Programs > Programs and Features).
2
In the list of installed programs, select NetVault, and then click Uninstall.
3
In the confirmation dialog, click Yes to remove the program.
The uninstaller generates a log file named netvault_{GUID}_uninstall.log in the system temporary directory. If the uninstallation fails, the uninstaller may not generate the regular log file. Instead, it may leave an intermediate log file is named bitrock_installer.log or bitrock_installer_nnn.log in the system temporary directory.
The /usr/local/qsobject-libs soft link, which points to /usr/netvault/dynlib/qsobject-libs
The /usr/netvault/dynlib/qsobject-libs folder and its contents

 

 

Troubleshooting

Common errors

This section describes some common errors and their solutions. It includes the following topics:

NetVault Service fails to start on Windows

The NetVault Service fails to start on a Windows-based NetVault Server.

Check the Windows Event Viewer to see if it displays the following message:

PDT FATAL: lock file “postmaster.pid” already exists

NetVault cannot start if the PostgreSQL database that is used to store the system data does not start. To correct this issue, delete the “postmaster.pid” file from the location referenced in the log and restart the NetVault Server.

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