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NetVault 13.0 - Administration Guide

Introduction Getting started Configuring clients Managing catalog search Configuring storage devices
About storage devices SAN considerations Quest DR Series systems Quest QoreStor NetVault SmartDisk EMC Data Domain Systems Snapshot Array Manager Virtual Tape Libraries Virtual standalone drives Shared Virtual Tape Libraries Physical tape devices Storage tiers
Backing up data Managing policies Restoring data Managing NetVault dashboard Managing jobs Monitoring logs Managing storage devices
Monitoring device activity Managing disk-based storage devices in list view Managing disk-based storage devices in tree view Managing the Snapshot Array Manager Managing tape libraries in list view Managing tape libraries in tree view Managing tape drives in list view Managing tape drives in tree view Adding shared devices
Managing storage media Managing user and group accounts Monitoring events and configuring notifications Reporting in NetVault Working with client clusters Configuring default settings for NetVault
About configuring default settings Configuring encryption settings Configuring plug-in options Configuring default settings for post-scripts Configuring default settings for Verify Plug-in Configuring Deployment Manager Settings Configuring Job Manager settings Configuring Logging Daemon settings Configuring Media Manager settings Configuring Network Manager settings Configuring Process Manager settings Configuring RAS device settings Configuring Schedule Manager settings Configuring Web Service settings Configuring Auditor Daemon settings Configuring firewall settings Configuring general settings Configuring security settings Synchronizing NetVault Time Configuring default settings for global notification methods Configuring the reporting utility Configuring NetVault WebUI default settings Configuring NetVault to use a specific VSS provider Configuring default settings using Txtconfig
Diagnostic tracing Managing diagnostic data Using the deviceconfig utility NetVault processes Environment variables Network ports used by NetVault Troubleshooting
Common errors
NetVault Service fails to start on Windows NetVault Service fails to start after the machine is restarted NetVault Service starts, but stops immediately on Linux Login fails after any change in the server IP address Unexpected behavior of NetVault WebUI WebUI does not run in Compatibility View in Internet Explorer NetVault installer fails during push installation VSS-based backup fails Modifying TCP/IP socket buffer size on Windows Restores using Data Copy savesets fail on clients running NetVault 10.0.1 Restore fails on Itanium platforms if the index is larger than 2GB After upgrade, Data Copy and Consolidated backup job on Linux fails After upgrade, console error is displayed on WebUI pages Deployment task hangs on target Linux machine during push installation. Unable to add package store with hostname. Deployment task fails due to network configuration issues. Domain user is unable to login NetVault Server if the workstation attribute is set. Domain user is unable to login NetVault Server on Debian 9. Adding the target machine as a client fails, after successful push installation. Unable to install, uninstall or navigate catalog search page after manually uninstalling NetVault Client Host. Unable to install, uninstall catalog search on client after NetVault Server migration with the same or different server name External Azure AD user cannot add an external Azure AD user to NetVault Server Failed to verify target Windows machine from a Linux-based NetVault Server NetVault is unable to send reports as an email attachment in PDF format on RHEL 5.x platform Restore fails on NetVault Database backup When using RDA for backups, only four streams are used at once Unable to create large VTL on Linux Browsing a folder with a large number of files times out
Safe Mode in NetVault

Restore fails on Itanium platforms if the index is larger than 2GB

Description

On Itanium platforms, restore fails for backups with indexes larger than 2GB in size.

Symptom

On Itanium platforms, when you try to restore a backup with an index larger than 2GB in size, the job fails with the error message “Failed when sorting items to restore.”

Solution

To correct this issue, increase the stack size:

•
On the standard UNIX platforms, edit the ulimit setting from the CLI to increase the stack size.
The following is a list of available options:
•
ulimit -a
Displays all settings for the environment.
•
ulimit -s
Displays the current stack size setting.
•
ulimit -s unlimited
Sets an unlimited stack size.
•
ulimit -s <n>
Sets stack size to the specified value.
•
man ulimit
Provides information about the ulimit command.
After changing the value, run the ulimit -a command to ensure that the setting has been changed.
•
On HP-UX Itanium platforms, use the bash command kmtune or kctune (depending on the operating system) to access to the kernel stack size information. The stack variables are maxssiz for 32-bit applications and maxssiz_64bit for 64-bit applications.
The following is a list of available options:
•
kmtune -l -q maxssiz
Displays the setting information for a 32-bit application.
•
kmtune -l -q maxssiz_64bit
Displays the setting information for a 64-bit application.
•
kmtune -u -s maxssiz=<n>
Sets the new stack size to the specified value for a 32-bit application.
•
kmtune -u -s maxssiz_64bit =<n>
Sets the new stack size to the specified value for a 64-bit application.
•
kmtune -u -s maxssiz+<n>
Increases the stack size by the specified value for a 32-bit application.
•
kmtune -u -s maxssiz_64bit +<n>
Increases the stack size by the specified value for a 64-bit application.

After upgrade, Data Copy and Consolidated backup job on Linux fails

Description

After upgrading NetVault to version 11.4 or later, Data Copy and Consolidated backup job (Primary job of Windows client with Active Directory) running on NetVault Server on Linux machine fails.

Symptom

After upgrading NetVault from to version 11.4 or later, primary backup index gets corrupted. Hence, rerunning older Data Copy and Consolidated backup job fails. Also, new Data Copy and Consolidated backup job from the older full backup set fails.

Solution

To correct the issue, after upgrading NetVault to version 11.4 or later, rerun the older full backup job, and then rerun the older or new Data Copy and Consolidated backup job.

After upgrade, console error is displayed on WebUI pages

Description

After upgrading NetVault to version 13.0, console error is displayed on various WebUI pages.

Symptom

After upgrading NetVault to version 13.0, console error is displayed on various WebUI pages due to changed ‘localStorage’ and ‘sessionStorage’ functions.

Solution

To correct the issue, after upgrading NetVault to version 12.0 or later, clear browser cache and then reload WebUI page.

Deployment task hangs on target Linux machine during push installation.

Description

During push installation of NetVault Client on the target Linux machine the deployment tasks keeps running without installing the package.

Symptom

The task logs displays the following log message:

Request sent to launch installation agent on the remote machine

Solution

Perform the following actions before running the task again on the target Linux machine, as the user configuration is incorrect to get sudoers privilege:

1
Login the target machine with the same user that is used for push installation.
2
Run the following command to list the files, it should not prompt for password.
sudo ls
However, if the password is prompted, check configuration of sudoers file, and set the NOPASSWD flag.
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