Enable the Deploy Remote Control Agent option
You must install the Remote Control Agent application on the agent-managed devices (Windows/Mac) and the Splashtop for RMM application on the controlling device. This topic describes the different methods of installing the applications.
The following are the different ways to install Remote Control Agent on the agent-managed devices (Windows/Mac) :
Install Splashtop for RMM
The following are the different ways to install the Splashtop for RMM application on the controlling device:
You can create a Smart Label with the Remote Control feature enabled. Once a smart label gets applied to a device, the required remote control applications get installed automatically on device.
To apply a smart label to a device,
You can find the Remote Control label in the list of manual labels created for the appliance. You need to apply this label to the desired device or devices. This manual label initiates the installation of remote control application on the devices to which the label is applied.
To apply the Remote Control label,
1. |
Go to Inventory > Devices to display the Devices page. |
2. |
On the Devices page, select the device or devices to which you want to apply the Remote Control label. |
3. |
Click Choose Actions > Apply Labels. The Apply Labels pop-up window displays. |
You can enable the Remote Control feature manually for an existing label from the Label Details page. This feature gets enabled on devices that have the label assigned.
To enable the Remote Control feature for a label,
a. |
On the Label Management panel, click View and edit master list of labels under the Labels section to display the Labels page. |
2. |
Select the Remote Control option, in the Restrict Labels Usage to section, and save it. |
The remote control feature is enabled and gets applied to the devices that have the label assigned.
You can enable the Remote Control feature manually for an existing label group from the Label Details page. This feature gets enabled on the devices that have the sub-label assigned where the sub-label inherits the permission of Remote Control set on its group label.
a. |
On the Label Management page, click View and edit master list of labels under the Labels section to display the Labels page. |
2. |
Select the Remote Control option, in the Restrict Labels Usage to section, and save it. |
The remote control feature is enabled through permission set at group label which is inherited to the sub-label applied to the devices.
You can deploy the Remote Control Agent application when you enable the Deploy Remote Control Agent to all devices option. Once enabled, the Remote Control Agent application is installed on all agent-managed Windows and macOS devices.
To enable the option,
2. |
On the Control Panel page, in the Remote Control Settings section, select Configure Remote Control Agent Settings, to open the Remote Control Settings page. |
3. |
Go to the Deploy Remote Control Agent section, and select the Deploy Remote Control Agent to all devices check box, and then save it. |
You can install the Splashtop for RMM application on the controlling device by downloading it from the Control Panel page.
When you click the desired OS name, the installer files get downloaded. You must install the application before initiating a remote control session.
To download the Splashtop for RMM application,
2. |
On the Control Panel page, in the Remote Control Settings section, select the desired OS name Windows or Mac to download the installer file. |
You must have the Splashtop for RMM application on the controlling device before you initiate the remote control session. When you initiate the session for the first time, a window pops up that has the installers for the application.
To download the installers,
1. |
Go to Inventory > Devices to display the Devices page. |
2. |
On the Devices page, click the remote control icon near the device name you want to connect with. |
Or
On the Devices page, click the device name to open the Device Details page. On the Device Details page, click the Remote Control button.
A pop-up window displays that has links to download the installer files.
Download from the Control Panel page
You must install the Remote Control Agent application on the agent-managed devices (Windows/Mac) and the Splashtop for RMM application on the controlling device. This topic describes the different methods of installing the applications.
The following are the different ways to install Remote Control Agent on the agent-managed devices (Windows/Mac) :
Install Splashtop for RMM
The following are the different ways to install the Splashtop for RMM application on the controlling device:
You can create a Smart Label with the Remote Control feature enabled. Once a smart label gets applied to a device, the required remote control applications get installed automatically on device.
To apply a smart label to a device,
You can find the Remote Control label in the list of manual labels created for the appliance. You need to apply this label to the desired device or devices. This manual label initiates the installation of remote control application on the devices to which the label is applied.
To apply the Remote Control label,
1. |
Go to Inventory > Devices to display the Devices page. |
2. |
On the Devices page, select the device or devices to which you want to apply the Remote Control label. |
3. |
Click Choose Actions > Apply Labels. The Apply Labels pop-up window displays. |
You can enable the Remote Control feature manually for an existing label from the Label Details page. This feature gets enabled on devices that have the label assigned.
To enable the Remote Control feature for a label,
a. |
On the Label Management panel, click View and edit master list of labels under the Labels section to display the Labels page. |
2. |
Select the Remote Control option, in the Restrict Labels Usage to section, and save it. |
The remote control feature is enabled and gets applied to the devices that have the label assigned.
You can enable the Remote Control feature manually for an existing label group from the Label Details page. This feature gets enabled on the devices that have the sub-label assigned where the sub-label inherits the permission of Remote Control set on its group label.
a. |
On the Label Management page, click View and edit master list of labels under the Labels section to display the Labels page. |
2. |
Select the Remote Control option, in the Restrict Labels Usage to section, and save it. |
The remote control feature is enabled through permission set at group label which is inherited to the sub-label applied to the devices.
You can deploy the Remote Control Agent application when you enable the Deploy Remote Control Agent to all devices option. Once enabled, the Remote Control Agent application is installed on all agent-managed Windows and macOS devices.
To enable the option,
2. |
On the Control Panel page, in the Remote Control Settings section, select Configure Remote Control Agent Settings, to open the Remote Control Settings page. |
3. |
Go to the Deploy Remote Control Agent section, and select the Deploy Remote Control Agent to all devices check box, and then save it. |
You can install the Splashtop for RMM application on the controlling device by downloading it from the Control Panel page.
When you click the desired OS name, the installer files get downloaded. You must install the application before initiating a remote control session.
To download the Splashtop for RMM application,
2. |
On the Control Panel page, in the Remote Control Settings section, select the desired OS name Windows or Mac to download the installer file. |
You must have the Splashtop for RMM application on the controlling device before you initiate the remote control session. When you initiate the session for the first time, a window pops up that has the installers for the application.
To download the installers,
1. |
Go to Inventory > Devices to display the Devices page. |
2. |
On the Devices page, click the remote control icon near the device name you want to connect with. |
Or
On the Devices page, click the device name to open the Device Details page. On the Device Details page, click the Remote Control button.
A pop-up window displays that has links to download the installer files.
Download from the pop-up window after you initiate a remote control session
You must install the Remote Control Agent application on the agent-managed devices (Windows/Mac) and the Splashtop for RMM application on the controlling device. This topic describes the different methods of installing the applications.
The following are the different ways to install Remote Control Agent on the agent-managed devices (Windows/Mac) :
Install Splashtop for RMM
The following are the different ways to install the Splashtop for RMM application on the controlling device:
You can create a Smart Label with the Remote Control feature enabled. Once a smart label gets applied to a device, the required remote control applications get installed automatically on device.
To apply a smart label to a device,
You can find the Remote Control label in the list of manual labels created for the appliance. You need to apply this label to the desired device or devices. This manual label initiates the installation of remote control application on the devices to which the label is applied.
To apply the Remote Control label,
1. |
Go to Inventory > Devices to display the Devices page. |
2. |
On the Devices page, select the device or devices to which you want to apply the Remote Control label. |
3. |
Click Choose Actions > Apply Labels. The Apply Labels pop-up window displays. |
You can enable the Remote Control feature manually for an existing label from the Label Details page. This feature gets enabled on devices that have the label assigned.
To enable the Remote Control feature for a label,
a. |
On the Label Management panel, click View and edit master list of labels under the Labels section to display the Labels page. |
2. |
Select the Remote Control option, in the Restrict Labels Usage to section, and save it. |
The remote control feature is enabled and gets applied to the devices that have the label assigned.
You can enable the Remote Control feature manually for an existing label group from the Label Details page. This feature gets enabled on the devices that have the sub-label assigned where the sub-label inherits the permission of Remote Control set on its group label.
a. |
On the Label Management page, click View and edit master list of labels under the Labels section to display the Labels page. |
2. |
Select the Remote Control option, in the Restrict Labels Usage to section, and save it. |
The remote control feature is enabled through permission set at group label which is inherited to the sub-label applied to the devices.
You can deploy the Remote Control Agent application when you enable the Deploy Remote Control Agent to all devices option. Once enabled, the Remote Control Agent application is installed on all agent-managed Windows and macOS devices.
To enable the option,
2. |
On the Control Panel page, in the Remote Control Settings section, select Configure Remote Control Agent Settings, to open the Remote Control Settings page. |
3. |
Go to the Deploy Remote Control Agent section, and select the Deploy Remote Control Agent to all devices check box, and then save it. |
You can install the Splashtop for RMM application on the controlling device by downloading it from the Control Panel page.
When you click the desired OS name, the installer files get downloaded. You must install the application before initiating a remote control session.
To download the Splashtop for RMM application,
2. |
On the Control Panel page, in the Remote Control Settings section, select the desired OS name Windows or Mac to download the installer file. |
You must have the Splashtop for RMM application on the controlling device before you initiate the remote control session. When you initiate the session for the first time, a window pops up that has the installers for the application.
To download the installers,
1. |
Go to Inventory > Devices to display the Devices page. |
2. |
On the Devices page, click the remote control icon near the device name you want to connect with. |
Or
On the Devices page, click the device name to open the Device Details page. On the Device Details page, click the Remote Control button.
A pop-up window displays that has links to download the installer files.
Configure Remote Control Settings
The settings applied on this page are the default settings for remote control sessions on macOS and Windows devices. You can customize the settings on this page.
You can configure remote control settings for agent-managed devices. The settings will be updated when the remote control session is initiated.
To configure the remote control settings,
2. |
On the Control Panel page, in the Remote Control Settings section, select Configure Remote Control Agent Settings, then provide the following information: |