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• KACE Systems Management Appliance 15.0
• KACE Systems Management Appliance 15.0 - Administration Guide

KACE Systems Management Appliance 15.0 - Administration Guide

Navegación de contenido  

About the KACE Systems Management Appliance

About the appliance components About the Administrator Console

Components available in Admin mode without the Organization component Components available in Admin mode with the Organization component enabled Components available in System mode with the Organization component enabled Using the Home component

About Dashboards View the Dashboard in Admin mode View the Dashboard in System mode About Dashboard widgets Customize Dashboard pages Work with Dashboard Settings

Switching Dashboard Setting Home Dashboard Adding a New Dashboard Adding a Widget Emailing Home Dashboard Refreshing Home Dashboard Data Manually

Bookmark a page as Favorite

Bookmarking a Page Viewing the Favorite pages list Editing or Removing a Bookmark Reordering Bookmarks

View task schedules View the appliance version, model, and license information View product licensing information About appliance software updates About labels

Searching for information and filtering lists

Search at the Admin level Search at the page level Searching at the page level with advanced options

Example: Search for managed devices using Filter criteria Add Smart Labels and Notifications using Advanced Search criteria Load Smart Labels from the Filter tab

Create Custom Views using Filter criteria Access product documentation

Log in to the Administrator Console: First login following initial network configuration

Getting started

Configuring the appliance

Requirements and specifications Power-on the appliance and log in to the Administrator Console Access the Command Line Console Tracking configuration changes Configuring System-level and Admin-level General Settings

Configure appliance General Settings with the Organization component enabled Configure Admin-level or organization-specific General Settings Configure appliance General Settings without the Organization component

Configure appliance date and time settings Managing user notifications

Review user notification alerts Configure user notifications

Enable Two-Factor Authentication for all users Verifying port settings, NTP service, and website access

Verify port settings Verifying the status of the NTP service Make necessary websites accessible to the appliance

Configuring network and security settings

Change appliance network settings Configure local routing tables Configure local web server settings and allow access to hosts Configure security settings for the appliance Configure Encrypted Remote Logging to an External Server Configure Active Directory as the single sign on method Generate an SSL certificate

Configuring session timeout settings

Set session timeout

Configuring locale settings

How locale settings are applied Configure locale settings for the Administrator Console and the Command Line Console Configure locale settings for the User Console Configure locale settings for organizations Configure locale settings for users

Configuring the default theme

Configure the default theme for the appliance Configure the default theme for a user

Configure data sharing preferences About DIACAP compliance requirements

Enable or disable the Acceptable Use Policy

Enable API Access for the appliance Disable API Access for the appliance Configuring Mobile Device Access

Enable Mobile Device Access for the appliance Enable Mobile Device Access for users Download and use KACE GO Disable Mobile Device Access on the appliance Disable Mobile Device Access for users

Enable fast switching for organizations and linked appliances Linking Quest KACE appliances

Enable appliance linking Add Names and Keys to appliances Enable access to Federation API settings Disable appliance linking

Configuring history settings

About history settings Managing settings history

Configure settings history subscriptions for organizations Configure settings history subscriptions for organizations View settings history

Managing asset history

Configure asset history subscriptions View asset history

Managing object history

Configure object history View object history

Using change history information

View the change history of items Search for items in change history lists Delete history records Export history records

Configuring Content Security Policy

Enable Content Security Policy

Setting up and using labels to manage groups of items

About labels

About Smart Labels About LDAP Labels About label groups About organization filters

Tracking changes to label settings Managing manual labels

Add or edit manual labels View manual label details Delete manual labels

Managing Smart Labels

Add Smart Labels Example: Combine Smart Labels to identify devices Edit Smart Labels Setting up labels for user accounts

Add an All Ticket Owners label

Using Smart Labels for patching

Add a Smart Label for critical OS patches Add a Smart Label for new patches

Using Smart Labels with Discovery Results

Add Discovery Results Smart Labels Changing the run order of Discovery Results Smart Labels

Adding Smart Labels for devices

Add a Smart Label for desktops Add a Smart Label for servers Add a Smart Label for laptops

Assign the Smart Label run order Delete Smart Labels

Managing label groups

Add, view, or edit label groups Assign labels to or remove labels from label groups Delete label groups

Managing LDAP Labels

Add or edit LDAP Labels Enable LDAP Labels Delete LDAP Labels Use the LDAP Browser

Configuring user accounts, LDAP authentication, and SSO

About user accounts and user authentication About locale settings Managing System-level user accounts

Add or edit System-level user accounts Manage appliance administrator email notifications Delete System-level user accounts

Managing organization user accounts

Add or edit User Roles Delete User Roles Add or edit organization user accounts Customize user details Archive user accounts

View or edit user profiles Using an LDAP server for user authentication

About the login account on your LDAP server Configure and test LDAP user authentication

Importing users from an LDAP server

Import user information manually Import user information according to a schedule

About single sign on (SSO)

Using external LDAP or Active Directory servers for single sign on

Enabling and disabling single sign on

Enable single sign on Disable single sign on

Using Active Directory for single sign on

Configure Active Directory as the single sign on method Configuring browser settings for single sign on

Configure Microsoft Edge browser settings Configure Firefox browser settings Use Active Directory single sign on to access the Administrator Console or User Console

Unjoin the domain and disable Active Directory single sign on

Configure SAML for single sign on

Example: Using Microsoft Active Directory in Azure as a SAML Identity Provider

Reviewing user sessions

Install and configure the location database View a list of user sessions

Deploying the KACE Agent to managed devices Using Replication Shares

Create Replication Shares View Replication Share details

Managing credentials

Tracking changes to Credentials Management settings Add and edit Secret Key credentials Add and edit User/Password credentials Add and edit LDAP User/Password credentials Add and edit Google Workspace credentials Add and edit SNMP credentials Add and edit Microsoft Office 365 OAuth credentials View credential usage Create reports from the Credentials Management list Export credentials information Delete credentials

Configuring assets

About the Asset Management component Using the Asset Management Dashboard

About the Asset Management Dashboard widgets Customize the Asset Management Dashboard Work with Asset Management Dashboard

Adding Widget to Asset Management Dashboard Setting an Asset Management Dashboard Emailing an Asset Management Dashboard Refreshing Asset Management Dashboard Data Manually

About managing assets

How asset information differs from inventory information Identifying the assets to track View assets and search for asset information Add barcodes to assets Change device owners View and configure asset lifecycle settings

Adding and customizing Asset Types and maintaining asset information

About Asset Types Customizing Asset Types

About renaming fields and changing field types in Asset Types About adding and deleting asset fields Add or customize Asset Types About customizing the Device Asset Type Example: Add custom fields to the Device Asset Type Establishing relationships between asset fields Delete Asset Types

About Asset Subtypes, custom fields, and device detail preferences

Workflow for using Asset Subtypes with SNMP devices Add Asset Subtypes and select Device Detail page preferences Edit Asset Subtypes Set an Asset Subtype as the default View subtypes available to Asset Types View Asset Subtypes on the Assets page Assign or change Device Asset Subtypes from the Devices page Assign assets to subtypes or change subtype assignments from the Assets page Update custom asset fields manually Delete Asset Subtypes

Managing Software assets

Customize the Software Asset Type Adding Software assets

Add Software assets on the Software list Add Software assets in the Assets section

Managing physical and logical assets

Add physical Asset Types Archive device Assets

Maintaining and using manual asset information Managing locations

Manage locations Add or edit locations Customize location fields

Managing contracts

Manage contracts Add or edit contracts

Managing licenses

Manage licenses Add or edit licenses

Managing purchase records

Manage purchase records Add or edit purchase records

Setting up License Compliance

About License Compliance for Software Catalog applications

About license upgrades About license downgrades

Customize the License Asset Type Add License assets for Software Catalog inventory Add License assets for Software page inventory Importing license data in CSV files

How asset information is handled during import Importing asset data using CSV files

Prepare asset data before importing Example: Import license data from prepared spreadsheets

Managing License Compliance

View License Compliance information for Software Catalog applications Reclaim unused software licenses Update software License Compliance information manually Customize license usage warning thresholds View License Compliance and Configuration information

Setting up Service Desk

Setting up roles for user accounts

About default roles Create a Service Desk staff role Assign user roles Apply labels and roles to Service Desk staff Create the DefaultTicketOwners account

Configuring email settings

About email notifications About Ticket Rules About POP3 email accounts Create and configure POP3 email accounts Configure email preferences Configuring email triggers and email templates

Configure email triggers Configure email templates

Configure CC lists for ticket categories Automatically add email addresses to ticket CC List fields Exclude addresses from ticket CC List fields Prevent email loops

Configure the Cache Lifetime for Service Desk widgets Creating and managing organizations

About organizations

About the Default organization

Tracking changes to organization settings Managing Organization Roles and User Roles

Available default roles Add or edit Organization Roles Duplicate Organization Roles Delete roles

Adding, editing, and deleting organizations

Add or edit organizations Configure Two-Factor Authentication for organizations Delete organizations Customizing the logos used for the User Console and organization reports

Managing user accounts for organizations Managing organization filters

How organization filters work Add or edit organization Data Filters Add or edit organization LDAP Filters Test organization filters Delete organization filters

Managing devices within organizations

Using Filter for Advanced Search Filter devices Redirect devices

Understanding device details Running single organization and consolidated reports

Importing and exporting appliance resources

About importing and exporting resources Transferring resources among appliances using Samba share directories

Export resources from an appliance Import resources to an appliance

Transferring resources among organizations

Export resources from organizations Import resources to organizations

Managing exported resources at the System level

View or delete shared resources Move shared resources from the local appliance to network locations View or delete the status of resource exports

Managing inventory

Using the Inventory Dashboard

About the Inventory Dashboard widgets Customize the Inventory Dashboard

Work with Inventory Dashboard

Setting an Inventory Dashboard Adding a Widget to Inventory Dashboard Emailing Inventory Dashboard Refreshing Inventory Dashboard Data Manually

Using Device Discovery

About Device Discovery and device management Tracking changes to Discovery settings Discovering devices on your network

Add a Discovery Schedule to perform a quick "what and where" scan of your network

Things to take into consideration with Nmap discovery

Add a Discovery Schedule for a thorough scan of managed Windows, Mac, Linux, and UNIX computers Obtain a Client ID and Client Secret for use in discovering Chrome devices Add a Discovery Schedule for a KACE Cloud Mobile Device Manager device Add a Discovery Schedule for a Google Workspace device Add a Discovery Schedule for an Workspace ONE device Add a Discovery Schedule for a VMware ESXi host or a vCenter Server Add a Discovery Schedule for a Microsoft Hyper-V or System Center Virtual Machine Manager System Center Virtual Machine Manager Credential Requirements Add a Discovery Schedule for SNMP-enabled non-computer devices About Discovery Results View and search Discovery Results Provision the Agent using the discovered IP address or hostname Stop a running discovery scan Delete Discovery Schedules

Managing device inventory

About managing devices Features available for each device management method About inventory information Tracking changes to inventory settings Managing inventory information

Add custom data fields Schedule inventory data collection for managed devices View device inventory and details Viewing information about devices enrolled in KACE Cloud MDM Groups and sections of items in device details About Dell Data Protection | Encryption (DDP|E) and encryption information in device details Add a Dump Inventory registry key to permit inventory collection on Windows DDP|E client devices

Add the DumpXmlInventory registry key to an Agent-managed Windows device Add the DumpXmlInventory registry key to an Agentless-managed Windows device

About Intel AMT information in device details

Finding and managing devices

Finding devices in inventory Labeling devices to group them

Add, apply, and remove manual device labels Using Smart Labels for devices

Run actions on devices View devices that have been added manually Delete devices from inventory

Registering KACE Agent with the appliance

Manage KACE Agent tokens Review quarantined KACE Agents

Provisioning the KACE Agent

Enabling file sharing

Enable file sharing at the System level Enable organization-level file sharing with the Organization component enabled Enable file sharing without the Organization component enabled

Provisioning the KACE Agent using the GPO Provisioning Tool for Windows devices

Prepare to use the GPO Provisioning Tool for Agent deployment Provision KACE Agents using the appliance GPO Provisioning Tool

Provisioning the KACE Agent using onboard provisioning

Preparing to install the KACE Agent Install the KACE Agent on a device or multiple devices

Managing provisioning schedules

View, run, edit, or duplicate provisioning schedules Delete provisioning schedules View provisioning results

Managing Agent communications

Configure Agent communication and log settings View Agent task status View the Agent Command Queue Delete messages from the Agent command queue

Updating the KACE Agent on managed devices

View KACE Agent updates Configure Agent update settings Upload Agent updates manually

Manually deploying the KACE Agent

Obtaining Agent installation files Manually deploying the KACE Agent on Windows devices

Manually deploy the KACE Agent on Windows devices using the installation wizard Manually deploy the KACE Agent on Windows devices using the Command line Manage the KACE Agent on Windows devices using the Windows system tray

Manually deploying and upgrading the KACE Agent on Linux devices

Manually deploy the KACE Agent on Linux devices Deploy the KACE Agent on Linux devices at startup or login Upgrade the KACE Agent on Linux devices

Performing Agent operations on Linux devices

Start and stop the Agent on Linux devices Manually remove the Agent from Linux devices Verify that the Agent is running on Linux devices View the Agent version on Linux devices Collecting inventory information

Manually deploying and upgrading the KACE Agent on Mac devices

Deploy or upgrade the KACE Agent to Mac devices using the Agent installer Deploy the Agent to Mac devices using the terminal window Use shell scripts to deploy the KACE Agent

Performing other Agent operations on Mac devices

Start or stop the Agent on Mac devices Manually remove the Agent from Mac devices Verify that the Agent is running on Mac devices Verify the version of the Agent on Mac devices Collecting inventory information from Mac devices Manage the KACE Agent on Mac devices using the menu bar

Viewing information collected by the Agent

Using Agentless management

About Agentless device management

Operating systems supported by Agentless management About enabling Agentless management on Agent-managed devices

Managing Agentless devices

Enable Agentless management using Discovery information Enable Agentless management by entering device information manually Shell support for SSH connections Edit Agentless device connection details or delete Agentless devices

Using SNMP Inventory Configurations to identify specific SNMP objects and non-computer devices to add to inventory

Obtain a list of object identifiers (OIDs) using the Administrator Console Map Object Identifiers to fields in the inventory table Apply an SNMP Inventory Configuration to a device About printer templates

Adding devices manually in the Administrator Console or by using the API

About managing devices Tracking changes to inventory settings Add devices manually with the Administrator Console Adding devices manually using the API

Submit inventory information using the API Sample Perl script Valid XML schema for Windows Example using the XML schema for Windows devices Valid XML schema for Linux and Mac devices Upload an XML file using the Administrator Console

Forcing inventory updates

Force inventory updates from the appliance Force inventory updates from Windows devices Force inventory updates from Mac OS X devices Force inventory updates from Linux devices

About Remote Control

Privacy and Data Safety in Remote Connections Install Remote Control Applications

Apply Smart Label to Devices Apply the Remote Control Label to Devices Enable Remote Control Feature for an Existing Label Enable Remote Control Feature for an Existing Label Group Enable the Deploy Remote Control Agent option Download from the Control Panel page Download from the pop-up window after you initiate a remote control session

Configure Remote Control Settings

Configure Settings on the Control Panel page Configure Settings Before Starting the Remote Control Session

Start a Remote Control Session

Multiple Remote Control Sessions

Statuses of Remote Control Session End a Remote Control Session Track Remote Session History Upload and View Streamer Logs Customize the Blank Screen Logo Troubleshoot Remote Control

Managing MIA devices

Configure MIA settings Apply labels to MIA devices Delete MIA devices manually Troubleshoot devices that fail to appear in inventory

Obtaining Dell warranty information

Obtain Dell warranty information on a single Dell device instantly Renew a Dell warranty Run Dell warranty reports

Managing applications on the Software page

About the Software page

View items in Software page inventory

Tracking changes to inventory settings Adding and deleting applications in Software page inventory

Add applications to Software page inventory manually Delete applications

Creating Software assets

Add Software assets in the Inventory section Add Software assets in the Assets section Attach digital assets to applications and select supported operating systems Copy files to the appliance Client Drop location

Using software threat levels and categories

Assign threat levels to applications Assign categories to applications

Finding and labeling applications

About finding applications using Filter Add manual software labels Apply manual labels to or remove labels from software Add software Smart Labels

Managing Software Catalog inventory

About the Software Catalog

Application classifications About cataloged applications About Locally Cataloged applications About Not Allowed applications Application categories How Software Catalog information is collected How the Software Catalog is used with the Organization component How Software Catalog information is localized How you can help improve the Software Catalog Differences between the Software page and the Software Catalog page

Viewing Software Catalog information

View lists of Discovered and Not Discovered applications View the list of Uncataloged applications View the list of Locally Cataloged applications View details of Software Catalog applications

Adding applications to the Software Catalog

Submitting cataloging requests automatically adds applications to the local Software Catalog How Locally Cataloged applications change to Cataloged applications How custom names are resolved when Locally Cataloged applications are added to the Software Catalog Submit cataloging requests Cancel cataloging requests and remove local cataloging

Managing License assets for Software Catalog applications

Add License assets for Software Catalog inventory Migrate License assets to applications in the Software Catalog

Associate Managed Installations with Cataloged Software Using software metering

About software metering

About Classic Metering

About metering information

About the scripts that collect metering information How suites are metered

Enabling and configuring metering for devices and applications

Choosing the devices and applications to meter Enabling metering on devices Enable metering on devices using manual labels Enable metering on devices using Smart Labels Enable metering for Software Catalog applications Configure options for metering Software Catalog applications

Viewing Software Catalog metering information

View metering information on the Software Catalog Detail page View metering information on the Device Detail page

Disabling metering for Software Catalog applications and managed devices

Disable metering for Software Catalog applications Disabling metering for devices

Managing metering and scheduling inventory collection

Schedule metering and inventory collection intervals

Using Application Control

Requirements for blocking applications How applications are blocked About denying access to application editions that share executable files Applications that cannot be blocked Apply the Application Control label to devices Mark applications and suites as Not Allowed View applications and suites that are marked as Not Allowed Create reports showing applications marked as Not Allowed Remove the Not Allowed designation from applications

Update or reinstall the Software Catalog

Managing process, startup program, and service inventory

Managing process inventory

View and edit process details Add labels for processes Apply labels to or remove labels from processes Categorize processes Assign threat levels to processes Delete processes

Managing startup program inventory

View and edit startup program details Add labels for startup programs Apply labels to or remove labels from startup programs Categorize startup programs Assign threat levels to startup programs Delete startup programs

Managing service inventory

View and edit service details Add labels for services Apply labels to and remove labels from services Categorize services Assign threat levels to services Delete services

Writing custom inventory rules

About Custom Inventory rules Types of Custom Inventory rules Create Custom Inventory rules

How Custom Inventory rules are implemented Syntax for Custom Inventory rules

Checking for conditions (conditional rules) Getting values from a device (Custom Inventory Field) Matching filenames to regular expressions

Understanding regular expressions Regular Expression Rule Reference

Defining rule arguments Test Custom Inventory rules

Deploying packages to managed devices

Distributing software and using Wake-on-LAN

About software distribution

About testing software distribution

Tracking changes to distribution settings Types of distribution packages

Attaching digital assets to applications and selecting supported operating systems

Distributing packages from the appliance Distributing packages from alternate download locations and Replication Shares

About alternate download locations About Replication Shares

Distributing applications to Mac OS X devices Using Managed Installations

Adding applications to inventory About creating Managed Installations About installation parameters Identify parameters that are supported by installer files Create Managed Installations for Windows devices Examples of common deployments on Windows

Standard MSI example Standard EXE example

Create Managed Installations for ZIP files Create Managed Installations for RPM files Create Managed Installations for TAR.GZ files Create Managed Installations for macOS X devices

Create and use File Synchronization Using Wake-on-LAN

Issue Wake-on-LAN requests Schedule Wake-on-LAN requests Troubleshooting Wake-on-LAN

Exporting Managed Installations

Broadcasting alerts to managed devices

Create alerts to be broadcast

Running scripts on managed devices

About scripts

Obtaining script dependencies

Tracking changes to scripting settings About default scripts Adding and editing scripts

Token replacement variables Add offline KScripts, online KScripts, or online shell scripts Edit scripts Delete scripts from the Scripts page Delete scripts from the Script Detail page Structure of importable scripts Import scripts Duplicate scripts

Using the Run and Run Now commands

Run scripts from the Run Now page Run scripts from the Script Detail page Run scripts from the Scripts page Monitor Run Now status and view script details

Edit policies and scripts Search the scripting logs Exporting scripts

Using Task Chains

Add and edit Task Chains

Patching devices and maintaining security

Using the Security Dashboard

About the Security Dashboard widgets Customize the Security Dashboard Work with the Security Dashboard Settings

Setting a Security Dashboard Adding Widget to Security Dashboard Emailing a Security Dashboard Refreshing Security Dashboard Data Manually

About patch management

Patching workflow About patch signature files About patch packages About patch testing and security

About the patch testing environment

About the patch quality assurance process Best practices for patching

Subscribing to and downloading patches

About patch subscription and downloads Websites that must be accessible to the appliance Overview of first-time patch-subscription workflow View details about operating systems and applications Subscribing to patches and configuring download settings

Subscribe to patches Select patch and feature update download settings

Viewing available patches and download status

View available patches View patch download status

Best practices for resolving patch subscription issues

Creating and managing patch schedules

About scheduling critical OS patches for desktops and servers

Workflow for critical OS patches for desktops and servers

About scheduling critical patches for laptops

Workflow for critical patches for laptops

About scheduling non-critical patches Configuring patch schedules

Fields in the Patch Schedule Detail pages Configure patch schedules Error codes caused by patching and scripting

Viewing patch schedules, status, and reports

View a list of patch schedules Review patch schedule details Patching status definitions View patch status View patch status by device View files within patches View patch reports

Managing patch rollbacks

Determine whether a patch can be rolled back Undo the last patching job

Managing patch inventory

Prerequisites for managing patch inventory Viewing patch information

View downloaded patches View patch details Resetting the number of patch deploy attempts

Reset the number of patch deploy attempts from the patch Catalog Reset the number of patch deploy attempts from the patch detail page

View patch information for devices in inventory View devices missing patches Leveraging CVSS and EPSS for effective Patching

Viewing patch statistics and logs

View patch statistics View the patch log

Mark patches as inactive Patch Mac OS X devices

Managing Windows Feature Updates

Subscribe to Windows Feature Updates Configure Windows Feature Update schedules View Windows Feature Update schedules Review Windows Feature Update schedule details View available Windows Feature Updates View Windows Feature Update status

Managing Dell devices and updates

Differences between patching and Dell Updates Select Dell Update download settings Configure Dell Update schedules View Dell Update schedules Review Dell Update schedule details View available Dell Updates View Dell Update status

Managing Linux package upgrades

View Linux package upgrade schedules Configure Linux package upgrade schedules Review Linux package upgrade schedule details Review Linux package upgrades

Manage quarantined file attachments

Using reports and scheduling notifications

About reports and notifications

About reports About notifications Tracking changes to report settings

Creating and modifying reports

Creating reports

Create reports using the report wizard Create dashboard report using report wizard Create reports using SQL queries Create dashboard report using SQL queries Create reports from list pages Configuring Chart Types for a Report

Chart Types in Widgets Dashboard Widgets with Multi-Instance Support

Duplicate reports Edit SQL statements on reports created with the report wizard

Modifying reports

Edit reports Delete reports

Customizing logos used for reports

Scheduling reports and notifications

Running single-organization and consolidated reports

Run single-organization reports Run consolidated organization reports

Scheduling reports

Add report schedules Delete report schedules

Scheduling notifications

Add notification schedules from the Reporting section Add notification schedules from list pages Edit notification schedules Delete notification schedules

Monitoring devices

Getting started with monitoring

Enable monitoring for a device

Enable monitoring for one or more devices from the Devices inventory list Enable monitoring for a server from its Device Detail page

Obtaining a new license key to increase server monitoring capacity Apply a new license key to increase server monitoring capacity

Working with monitoring profiles

Edit a profile Configure SNMP trap messages and alerting criteria Create a new profile using a default profile as a template Profile log paths for MySQL and Apache Upload a profile that was created by another user Download a profile so that it can be used by others Bind an additional profile to a device Define nonstandard log date format Configuring application and threshold monitoring with Log Enablement Packages

Install one or more LEPs on monitored devices Edit the monitoring Log Enablement Package (LEP) for a Windows Server 2008 or higher device

Managing monitoring for devices

Pause monitoring for a device Pause or resume monitoring for multiple devices Set the polling interval and any automatic dismissal or deletion of alerts Disable ping probe Receive alerts when device configurations change Schedule a Maintenance Window during which time alerts are not collected from a device Create and assign monitoring-specific roles Disable monitoring for one or more devices Enable monitoring for one or more devices

Working with alerts

Add notification schedules from the Monitoring Alerts list page Create a Service Desk ticket from an alert Search for alerts using Filter criteria Filtering alerts using the Include Text and Exclude Text capability

Filter alerts using the Include Text and Exclude Text capability from the Profile Details page Filter alerts using the Exclude Text capability from the Monitoring Alerts list page Examples of Include Text and Exclude Text for monitoring profiles

Dismiss an alert Retrieve and review alerts that have been dismissed from the alerts list Delete alerts

Using the Service Desk

Configuring Service Desk

System requirements About Service Desk Overview of setup tasks Import tickets from another system Configuring Service Desk business hours and holidays

Configure Service Desk business hours Configure Service Desk holidays

Configuring Service Level Agreements

Enable Service Level Agreements

Configuring Service Desk ticket queues

Configure ticket queues Configure queue-specific email settings Rename Service Desk titles and labels Enable or disable the conflict warning View and edit response templates

Configuring ticket settings

Customize the Ticket Detail page

Customizing the User Console home page

Change the User Console logo and text at the System level Change the User Console logo and login text at the Admin-level Show or hide action buttons and widgets on the User Console home page Show or hide links to Knowledge Base articles on the User Console home page Add, edit, hide, or delete User Console announcements Prioritize User Console announcements or mark an announcement as urgent Add, edit, or delete custom links on the User Console home page Add ticket links to the User Console home page Add a quick-action link for reporting problems on the User Console home page About the session timeout period

Using the Satisfaction Survey

Changing the Satisfaction Survey default behavior

Change the Satisfaction Survey label Remove the Satisfaction Survey field from tickets

Enable or disable security for Service Desk attachments

Using the Service Desk Dashboard

About the Service Desk Dashboard widgets Customize the Service Desk Dashboard Work with Service Desk Dashboard

Setting a Service Desk Dashboard Adding Widget to Service Desk Dashboard Emailing a Service Desk Dashboard Refreshing Service Desk Dashboard Data Manually

Managing Service Desk tickets, processes, and reports

Overview of Service Desk ticket lifecycle Creating tickets from the Administrator Console and User Console

Create tickets from the User Console Create tickets from the Administrator Console Ticket page Create tickets from the Device Detail page Create tickets from the Asset Detail page Create a Service Desk ticket from an alert

Creating and managing tickets by email

About attachments to tickets created through email Enable email ticket creation Create a ticket by email Modifying ticket attributes using email Clearing a ticket field using email Changing ticket fields using email Changing ticket approval fields using email

Setting or changing custom fields using email

Viewing tickets and managing comments, work, and attachments

Navigate among tickets, related devices, and assets Add work information for tickets Use default views for tickets Create Filter views for tickets Set a view as the default view for tickets Add comments to tickets Add owner-only comments to tickets View ticket comments Add or delete screen shots and attachments from Service Desk tickets View ticket activity history Send ticket information through email Run Device Actions from tickets Start a Remote Control Session from Ticket Details page

Merging tickets

Enable ticket merge Merge tickets from the Tickets list page Merge tickets from the Ticket Detail page

Using the ticket escalation process

Understanding ticket states Understanding the escalation time limit Understanding escalation Changing ticket escalation settings Change the list of escalation email recipients Change the Response and Resolution time limits Change the default escalation email message

Using Service Desk processes

Add, edit, and enable process templates Define process types Create process tickets to manage related tasks Create process tickets by email View process information Cancel or complete process tickets Delete process templates Convert process tickets to regular tickets Convert regular tickets to process tickets

Using Ticket Rules

Using and configuring system Ticket Rules Understanding and customizing system Ticket Rules Create custom Ticket Rules Duplicate a custom Ticket Rule Delete a custom Ticket Rule Move a Ticket Rule from one queue to another

Run Service Desk reports Archiving, restoring, and deleting tickets

Enable ticket archival Configure queue archive settings Archive selected tickets Restore archived tickets Delete archived tickets

Managing ticket deletion

Configure ticket deletion settings Delete tickets

Managing Service Desk ticket queues

About Service Desk ticket queues Adding and deleting queues

Add a queue Add a queue by duplicating an existing queue Delete a queue or queues

Viewing tickets in queues

View tickets across all queues

Setting the default queue

Set the default queue at the system level Set the default queue at the user level

Set the default fields for the All Queues ticket list Move tickets between queues Bulk edit tickets in a queue

About User Downloads and Knowledge Base articles

Managing User Downloads

Add User Downloads Apply labels to User Downloads Remove labels from User Downloads Delete User Downloads

Managing Knowledge Base articles

Add, edit, or duplicate Knowledge Base articles Delete Knowledge Base articles View user ratings and the number of views for Knowledge Base articles

Customizing Service Desk ticket settings

About customizing Service Desk ticket settings Create ticket categories and subcategories Customizing ticket values

Customize ticket status values Customize ticket priority values Customize ticket impact values

Customizing ticket layout

Customize Layout and Related Ticket Fields Configure Comment Field Options Define custom ticket fields Customize the ticket list layout Manage ticket templates Configure a ticket template Preview ticket layout

Using parent-child ticket relationships

Enable parent-child ticket relationships for a queue Enable parent tickets to close child tickets Create child tickets for any ticket Designate tickets as parents and add existing tickets as their children Use a parent ticket as a to-do list Use parent tickets to organize duplicate tickets

Using ticket approvers

Configure ticket approvers Approving tickets by email

Configuring SMTP email servers

Connect your email server to the appliance Using internal and external SMTP servers

Use the internal SMTP server Use an external SMTP server or Secure SMTP server

Maintenance and troubleshooting

Maintaining the appliance

Tracking changes to settings About appliance backups

Set the daily backup schedule and the number of backups to retain Back up the appliance manually Download backup files from the Administrator Console Access backup files through FTP About deleting appliance backup data

Disable or enable appliance backups

Configure offboard backup transfer

Restoring the appliance

Restore the appliance using the most recent backup Upload backup files to the appliance Restore the appliance from backups Restore the appliance to factory settings

Updating appliance software

Check for and apply advertised appliance updates Upload an update file to the appliance manually Verify updates Update the appliance license key

Reboot or shut down the appliance Understanding the daily run output

Disk status Appliance network interface status Appliance up-time and load averages Email system health

Verify SMTP settings

Appliance backup status Status of RAID drives

Troubleshooting the appliance

Using Troubleshooting Tools

Verify the status of devices on the network Identify device issues Enable a tether to Quest KACE Support

Troubleshooting appliance issues

View appliance logs Download appliance activity logs Viewing the daily run output

Troubleshooting and debugging the KACE Agent

Resolve Windows security issues that prevent Agent provisioning

Testing and troubleshooting email communication

Test outgoing email Test incoming email Use Telnet to test incoming email Access appliance logs to view Microsoft Exchange Server errors Troubleshooting email errors

About Diagnostic Console Two-Factor Authentication

Appendixes

Database table names Adding steps to task sections of scripts LDAP variables List of Countries

Glossary

A B C D E F I K L M N O P R S T U V W

About us

Technical support resources

Legal notices

• Visualización de Temas 1057 - 1060 de 1084

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Appendixes

Appendixes

Database table names

Adding steps to task sections of scripts

LDAP variables

List of Countries

Database table names

Database table names can be used in reports and other database queries.

The following tables list the current database table names and the table names that have changed between the 6.3 and 6.4 versions of the appliance:

•	Organization-level (ORG1) database tables

•	System-level (KBSYS) database tables

Organization-level (ORG1) database tables

The following table lists organization-level (ORG1) database table names. Reference these table names when creating custom reports using SQL queries. See Create reports using SQL queries.

Table 36. ORG1 database tables and components

Table	Component
ADVISORY	Service Desk: Knowledge Base
ADVISORY_LABEL_JT	Service Desk: Knowledge Base
ADVISORY_RATINGS	Service Desk: Knowledge Base
AGENTLESS_TASK_LOG	Appliance Administration: Discovery
ASSET	Asset Management
ASSET_ASSOCIATION	Asset Management
ASSET_CATALOG_ASSOCIATION	Asset Management
ASSET_CLASS	Asset Management: Asset Subtypes
ASSET_DATA_1	Asset Management: Import Assets
ASSET_DATA_2	Asset Management: Import Assets
ASSET_DATA_3	Asset Management: Import Assets
ASSET_DATA_4	Asset Management: Import Assets
ASSET_DATA_5	Asset Management: Import Assets
ASSET_DATA_6	Asset Management: Import Assets
ASSET_DATA_7	Asset Management: Import Assets
ASSET_FIELD_DEFINITION	Settings: Asset History
ASSET_FILTER	Asset Management: Labeling
ASSET_HIERARCHY	Asset Management
ASSET_HISTORY	Settings: Asset History
ASSET_TYPE	Asset Management: Asset Types
AUTHENTICATION	Appliance Administration
CLIENTDIST_LABEL_JT	Appliance Administration: KACE Agent
CLIENT_DISTRIBUTION	Appliance Administration: KACE Agent
CREDENTIAL	Settings: Credentials
CUSTOM_FIELD_DEFINITION	Appliance Administration
CUSTOM_VIEW	Appliance Administration: Service Desk Configuration
DASHBOARD	Dashboard
DASHBOARD_CACHE	Dashboard
DELL_ASSET	Security: Dell Updates
DELL_INVENTORY	Security: Dell Updates
DELL_INVENTORY_APPLICATION_DEVICE_JT	Security: Dell Updates
DELL_INVENTORY_DEVICE_JT	Security: Dell Updates
DELL_INVENTORY_LOG	Security: Dell Updates
DELL_MACHINE_PKG_UPDATE_STATUS	Security: Dell Updates
DELL_MACHINE_STATUS	Security: Dell Updates
DELL_PKG_LABEL_JT	Security: Dell Updates
DELL_PKG_STATUS	Security: Dell Updates
DELL_PKG_UPDATE_HISTORY	Security: Dell Updates
DELL_SCHEDULE	Security: Dell Updates
DELL_SCHEDULE_LABEL_JT	Security: Dell Updates
DELL_SCHEDULE_MACHINE_STATUS	Security: Dell Updates
DELL_SCHEDULE_OS_JT	Security: Dell Updates
DELL_SCHEDULE_UPDATE_LABEL_JT	Security: Dell Updates
DELL_WARRANTY	Security: Dell Updates
DEVICE_DETAIL_FIELD	Inventory: Devices
DEVICE_DETAIL_GROUP	Inventory: Devices
DEVICE_DETAIL_GROUP_ASSET_CLASS_JT	Inventory: Devices
DEVICE_DETAIL_SECTION	Inventory: Devices
DEVICE_DETAIL_SECTION_ASSET_CLASS_JT	Inventory: Devices
FILTER	Labels
FS	File Synchronization
FS_LABEL_JT	File Synchronization
FS_MACHINE_JT	File Synchronization
GLOBAL_OPTIONS	Appliance Administration
GRID_COLUMNS_OVERRIDES	Appliance Administration
HD_ANNOUNCEMENT	Service Desk: Announcements
HD_ANNOUNCEMENT_LABEL_JT	Service Desk: Announcements
HD_ARCHIVE_ATTACHMENT	Service Desk: Ticket Archive
HD_ARCHIVE_TICKET	Service Desk: Ticket Archive
HD_ARCHIVE_TICKET_CHANGE	Service Desk: Ticket Archive
HD_ARCHIVE_TICKET_CHANGE_FIELD	Service Desk: Ticket Archive
HD_ARCHIVE_WORK	Service Desk: Ticket Archive
HD_ATTACHMENT	Service Desk: Tickets
HD_CATEGORY	Service Desk: Tickets
HD_CUSTOM_FIELDS	Service Desk: Tickets
HD_EMAIL_EVENT	Service Desk: Tickets
HD_FIELD	Service Desk: Tickets
HD_HOME_PAGE_WIDGET	Service Desk: User Console Home Page
HD_IMPACT	Service Desk: Tickets
HD_LINK	Service Desk: User Console Home Page
HD_MAILTEMPLATE	Service Desk: Tickets
HD_PRIORITY	Service Desk: Tickets
HD_QUEUE	Service Desk: Queues
HD_QUEUE_APPROVER_LABEL_JT	Service Desk: Queues
HD_QUEUE_OWNER_LABEL_JT	Service Desk: Queues
HD_QUEUE_SUBMITTER_LABEL_JT	Service Desk: Queue
HD_SERVICE	Service Desk: Tickets
HD_SERVICE_TICKET	Service Desk: Tickets
HD_SERVICE_USER_LABEL_JT	Service Desk: Tickets
HD_SLA_BUSINESS_HOURS	Service Desk: Service Level Agreement
HD_SLA_HOLIDAYS	Service Desk: Service Level Agreement
HD_STATUS	Service Desk: Tickets
HD_TICKET	Service Desk: Tickets
HD_TICKET_CHANGE	Service Desk: Tickets
HD_TICKET_CHANGE_FIELD	Service Desk: Tickets
HD_TICKET_FILTER	Service Desk: Tickets
HD_TICKET_RELATED	Service Desk: Tickets
HD_TICKET_RULE	Service Desk: Tickets
HD_WORK	Service Desk: Tickets
IM_CRON	Appliance Administration
KBOT	Scripting
KBOT_CRON_SCHEDULE	Scripting
KBOT_DEPENDENCY	Scripting
KBOT_EVENT_SCHEDULE	Scripting
KBOT_FORM	Scripting
KBOT_FORM_DATA	Scripting
KBOT_LABEL_JT	Scripting
KBOT_LOG	Scripting
KBOT_LOG_DETAIL	Scripting
KBOT_LOG_LATEST	Scripting
KBOT_OS_FAMILY_JT	Scripting
KBOT_OS_JT	Scripting
KBOT_RUN	Scripting
KBOT_RUN_MACHINE	Scripting
KBOT_RUN_TOKEN	Scripting
KBOT_SHELL_SCRIPT	Scripting
KBOT_UPLOAD	Scripting
KBOT_VERIFY	Scripting
KBOT_VERIFY_STEPS	Scripting
KMON_ALERT	Monitoring
KMON_CONDITION	Monitoring
KMON_CONFIG	Monitoring
KMON_CONFIG_DEFAULT	Monitoring
KMON_CONFIG_DETAIL	Monitoring
KMON_CONFIG_DEVICE_JT	Monitoring
KMON_INSTALL_LEP_DEVICE_JT	Monitoring: Log Enablement Packages
KMON_LEP	Monitoring: Log Enablement Package
KMON_LEP_INSTALL	Monitoring: Log Enablement Package
KMON_LOG_CONFIG	Monitoring
KMON_MAINT_CONFIG	Monitoring
KMON_MONITORED_DEVICE	Monitoring
LABEL	Labels
LABEL_LABEL_JT	Labels
LDAP_FILTER	Labels: LDAP
LDAP_IMPORT_USER	Labels: LDAP
MACHINE	Inventory: Devices
MACHINE_ACTIONS	Inventory: Devices
MACHINE_BITLOCKER_VOLUME	Inventory: Devices
MACHINE_CHROMEOS_DETAILS	Inventory: Devices
MACHINE_CUSTOM_INVENTORY	Inventory: Devices
MACHINE_DAILY_UPTIME	Inventory: Devices
MACHINE_DCM_AMT_SETTINGS	Inventory: Devices
MACHINE_DCM_BATTERY	Inventory: Devices
MACHINE_DCM_DESKTOP_MONITOR	Inventory: Devices
MACHINE_DCM_FLAT_PANEL	Inventory: Devices
MACHINE_DCM_LOG_ENTRY	Inventory: Devices
MACHINE_DCM_PHYSICAL_MEMORY	Inventory: Devices
MACHINE_DCM_PROCESSOR	Inventory: Devices
MACHINE_DCM_VPRO_SETTINGS	Inventory: Devices
MACHINE_DDPE	Inventory: Devices
MACHINE_DDPE_VOLUME	Inventory: Devices
MACHINE_DISKS	Inventory: Devices
MACHINE_DRIVE_ENCRYPTION_SUMMARY	Inventory: Devices
MACHINE_FIELD_DEFINITION	Inventory: Devices
MACHINE_FILEVAULT_VOLUME	Inventory: Devices
MACHINE_INTEL_AMT	Inventory: Devices
MACHINE_LABEL_JT	Inventory: Devices
MACHINE_LOCATION	Inventory: Devices
MACHINE_MOBILE	Inventory: Devices
MACHINE_NICS	Inventory: Devices
MACHINE_NTSERVICE_JT	Inventory: Devices
MACHINE_PROCESS_JT	Inventory: Devices
MACHINE_REPLITEM	Inventory: Devices
MACHINE_SNMP_DATA	Inventory: Devices
MACHINE_SOFTWARE_JT	Inventory: Devices
MACHINE_STARTUPPROGRAM_JT	Inventory: Devices
MACHINE_TPM	Inventory: Devices
MESSAGE	Distribution: Alerts
MESSAGE_LABEL_JT	Distribution: Alerts
MI	Distribution: Managed Installations
MI_ATTEMPT	Distribution: Managed Installations
MI_LABEL_JT	Distribution: Managed Installations
NODE	Inventory: Discovery
NODE_LABEL_JT	Inventory: Discovery
NODE_PORTS	Inventory: Discovery
NODE_SNMP_IF	Inventory: Discovery
NODE_SNMP_SYSTEM	Inventory: Discovery
NOTIFICATION	Reporting: Notifications
NOTIFICATION_USER_JT	Reporting: Notifications
NTSERVICE	Inventory: Services
NTSERVICE_LABEL_JT	Inventory: Services
OBJECT_FIELD_DEFINITION	Settings: History
OBJECT_HISTORY	Settings: History
OBJECT_HISTORY_CONFIGURATION	Settings: History
OPERATING_SYSTEMS	Inventory: Devices
PATCH_FILTER	Security: Patch Management
PATCH_LABEL_JT	Security: Patch Management
PATCH_MACHINE_REMEDIATION_STATUS	Security: Patch Management
PATCH_MACHINE_STATUS	Security: Patch Management
PATCH_PATCH_COUNT	Security: Patch Management
PATCH_SCHEDULE	Security: Patch Scheduling
PATCH_SCHEDULE_DEPLOY_LABEL_JT	Security: Patch Scheduling
PATCH_SCHEDULE_DETECT_LABEL_JT	Security: Patch Scheduling
PATCH_SCHEDULE_LABEL_JT	Security: Patch Scheduling
PATCH_SCHEDULE_MACHINE_STATUS	Security: Patch Scheduling
PATCH_SCHEDULE_OS_JT	Security: Patch Scheduling
PATCH_SCHEDULE_ROLLBACK_LABEL_JT	Security: Patch Scheduling
PATCH_SCHEDULE_RUN	Security: Patch Scheduling
PATCH_SCHEDULE_RUN_COUNTS	Security: Patch Scheduling
PATCH_SCHEDULE_RUN_LOG	Security: Patch Scheduling
PATCH_SCHEDULE_RUN_MACHINE	Security: Patch Scheduling
PATCH_SETTINGS	Security: Subscriptions
PATCH_STATUS	Security: Patch Management
PORTAL	Service Desk: User Console
PORTAL_LABEL_JT	Service Desk: User Console
PROCESS	Inventory: Processes
PROCESS_LABEL_JT	Inventory: Process
PROVISION_CONFIG	Settings: Agent Provisioning
PROVISION_NODE	Settings: Agent Provisioning
REMOTE_CHROMEOS_HOST	Settings: Agentless Provisioning
REMOTE_DMM_HOST	Settings: Agentless: Dell Mobility Manager
REMOTE_HOST	Settings: Agentless Provisioning
REMOTE_HOST_KUID	Settings: Agentless Provisioning
REMOTE_SHELL_HOST	Settings: Agentless Provisioning
REMOTE_SNMP_HOST	Settings: Agentless Provisioning
REMOTE_WSMAN_HOST	Settings: Agentless Provisioning
REPLICATION_LANGUAGE	Distribution: Replication
REPLICATION_PLATFORM	Distribution: Replication
REPLICATION_SCHEDULE	Distribution: Replication
REPLICATION_SHARE	Distribution: Replication
REPORT_FIELD	Reporting
REPORT_FIELD_GROUP	Reporting
REPORT_JOIN	Reporting
REPORT_OBJECT	Reporting
REPORT_OBJECT_JOIN	Reporting
REPORT_SCHEDULE	Reporting
SAM_CATALOG_FILTER	Inventory: Software Catalog
SAM_CATALOG_LABEL_JT	Inventory: Software Catalog
SAM_COMPLIANCE_DETAIL	Asset Management: License Compliance
SAM_COMPLIANCE_SUMMARY	Asset Management: License Compliance
SAM_COUNT	Inventory: Software Catalog
SAM_MACHINE_JT	Inventory: Software Catalog
SAM_MACHINE_TERMINATED_APPS	Inventory: Software Catalog
SAM_METER	Inventory: Software Catalog
SAM_METER_DATA	Inventory: Software Catalog
SAM_METER_TITLED_APPLICATION	Inventory: Software Catalog
SAM_NOT_ALLOWED	Inventory: Software Catalog
SAVED_SEARCH	Appliance Administration
SCAN_FILTER	Inventory: Discovery
SCAN_SETTINGS	Inventory: Discovery
SETTINGS	Settings
SETTINGS_HISTORY	Settings: History
SETTINGS_HISTORY_CONFIGURATION	Settings: History
SETTINGS_HISTORY_FIELD_DEFINITION	Settings: History
SMARTY_REPORT	Reporting
SNMP_INVENTORY_OIDS	Inventory: SNMP
SNMP_INVENTORY_SETTINGS	Inventory: SNMP
SNMP_INVENTORY_SETTINGS_JT	Inventory: SNMP
SNOOZE_ALERT	Patch Schedules
SOFTWARE	Inventory: Software
SOFTWARE_LABEL_JT	Inventory: Software
SOFTWARE_OS_JT	Inventory: Software
STARTUPPROGRAM	Inventory: Startup Programs
STARTUPPROGRAM_LABEL_JT	Inventory: Startup Programs
THROTTLE	Appliance Administration
USER	Settings: Users
USERIMPORT_SCHEDULE	Settings: User Authentication
USER_AUTO_REFRESH	Settings: Users
USER_HISTORY	Settings: Users
USER_KEYS	Settings: Users
USER_LABEL_JT	Settings: Users
USER_ROLE	Settings: Users
USER_ROLE_PERMISSION_VALUE	Settings: Users

System-level (KBSYS) database tables

The following table shows the System-level (KBSYS) database table names. Reference these table names when creating custom reports using SQL queries. See Create reports using SQL queries.

Table 37. KBSYS database tables and components

Table	Component
ACCESS_STATS	Appliance Administration (used to track page views)
AGENTLESS_TASK	Inventory
APPLE_MODEL	Inventory: Devices
AUTHENTICATION	Settings: Users
CLIENT_CRASH	Appliance Administration
COUNTRYCODE_MAPPING	Inventory: Devices(used for Dell devices)
CREDENTIAL_CONSUMER	Settings: Credentials
DASHBOARD	Dashboard
DASHBOARD_BASE_WIDGETS	Dashboard
DASHBOARD_CACHE	Dashboard
DASHBOARD_CUSTOM_WIDGETS	Dashboard
DASHBOARD_DATASOURCES	Dashboard
DASHBOARD_WIDGET_TYPES	Dashboard
DELL_CATALOG	Security: Dell Updates
DELL_CRITICALITY	Security: Dell Updates
DELL_ERROR_CODE	Security: Dell Updates
DELL_PKG	Security: Dell Updates
DELL_PKG_DEVICE	Security: Dell Updates
DELL_PKG_DEVICE_DEPENDENCY	Security: Dell Updates
DELL_PKG_DEVICE_PCI	Security: Dell Updates
DELL_PKG_DEVICE_PNP	Security: Dell Updates
DELL_PKG_DEVICE_VERSION	Security: Dell Updates
DELL_PKG_OS	Security: Dell Updates
DELL_PKG_OS_LANG	Security: Dell Updates
DELL_PKG_SYSTEM	Security: Dell Updates
DELL_RESOURCE	Security: Dell Updates
DELL_SUPPORTED_MODELS	Security: Dell Updates
DELL_UPDATE_STATUS	Security: Dell Updates
GLOBAL_OPTIONS	Appliance Administration
GRID_COLUMNS_BASE	Appliance Administration
GRID_COLUMNS_OVERRIDES	Appliance Administration
HD_EMAIL_EXCLUSION	Service Desk: Email Exclusion List
HISTORY_FIELD_VALUE_LABEL_MAP	Settings: History
IM_CRON	Appliance Administration (used for scheduled processes)
INVENTORY	Inventory
INVENTORY_FAILURES	Inventory
KBOT_GRAMMAR	Scripting
KBOT_GRAMMAR_ATTRIBUTE	Scripting
KBOT_UPLOAD_TOKENS	Scripting
KBOX	Scripting
KBOX_VERSION	Scripting
KONDUCTOR_TASK	Appliance Administration
KUID_MACHINE	Appliance Administration
KUID_ORGANIZATION	Appliance Administration
LICENSE_MODE	Appliance Administration
LINKED_APPLIANCE	Settings: Appliance Linking
LINKED_USER_TOKEN	Settings: Appliance Linking
LOCALE_BROWSER	Appliance Administration
LOCALE_COLLATION_RULES	Appliance Administration
LOCALE_SERVER	Appliance Administration
LOCALE_TIME_FORMAT	Appliance Administration
MSI_ERROR_CODES	Distribution
NETWORK_SETTINGS	Appliance Administration
ORGANIZATION	Organizations
ORGANIZATION_FILTER	Organizations: Filters
ORGANIZATION_FILTER_CRITERIA	Organizations: Filters
ORGANIZATION_FILTER_CRITERIA_LDAP	Organizations: Filters
ORG_ROLE	Organizations: Roles
ORG_ROLE_PERMISSION_VALUE	Organizations: Roles
OS_FAMILY	Inventory: Devices
PATCH_ATTRIBUTE	Security: Patch Management
PATCH_CATALOG_RUN_STATUS	Security: Patch Management
PATCH_CATALOG_UPDATE_STATUS	Security: Patch Management
PATCH_ERROR_CODE	Security: Patch Management
PATCH_LANGUAGE	Security: Patch Management
PATCH_OS	Security: Patch Management
PATCH_PACKAGE	Security: Patch Management
PATCH_PAYLOAD_DOWNLOAD_STATUS	Security: Patch Management
PATCH_PRODUCT	Security: Patch Management
PATCH_PRODUCT_JT	Security: Patch Management
PATCH_PRODUCT_OS_JT	Security: Patch Management
PATCH_PRODUCT_TITLED_APPLICATION_JT	Security: Patch Management
PATCH_PRODUCT_TITLED_SUITE_JT	Security: Patch Management
PATCH_RESOURCE	Security: Patch Management
PATCH_SUPERCEDES_JT	Security: Patch Management
PERMISSION_DEFINITION	Settings: Roles
PORT_SERVICES	Inventory: Discovery
PROVISIONING_ERRORS	Settings: Provisioning
REPORT_FIELD	Reporting
REPORT_FIELD_GROUP	Reporting
REPORT_JOIN	Reporting
REPORT_OBJECT	Reporting
REPORT_OBJECT_JOIN	Reporting
REPORT_SCHEDULE	Reporting
RESOURCE_EXPORTED	Settings: Resources
RESOURCE_QUEUE	Settings: Resources
SAM_APPLICATION	Software Catalog
SAM_HARDWARE	Software Catalog
SAM_LINUX_APPLICATION	Software Catalog
SAM_MUI_CACHE_DATA	Software Catalog
SAM_PUBLISHER	Software Catalog
SAM_SOFTWARE_TAG	Software Catalog
SAM_TITLE_REQUEST	Software Catalog
SAM_VIEW_ALL_SOFTWARE	Software Catalog
SAM_VIEW_DISCOVERED_APPLICATIONS	Software Catalog
SAM_VIEW_DISCOVERED_SOFTWARE	Software Catalog
SAM_VIEW_DISCOVERED_SUITES	Software Catalog
SAM_VIEW_INVENTORY_ADD_REMOVE_ PROGRAMS	Software Catalog
SAM_VIEW_INVENTORY_MOBILE_APPS	Software Catalog
SAM_VIEW_MACHINE_DISCOVERED_SOFTWARE	Software Catalog
SAM_VIEW_TITLED_SOFTWARE	Software Catalog
SERVER_CRASH	Appliance Administration (used to track internal errors)
SERVICE_LEVEL_MAPPING	Inventory: Devices (used for Dell devices)
SETTINGS	Settings
SETTINGS_HISTORY	Settings: History
SETTINGS_HISTORY_CONFIGURATION	Settings: History
SETTINGS_HISTORY_FIELD_DEFINITION	Settings: History
SHAPING_METADATA	Inventory: API
SMARTY_REPORT	Reporting
SMMP_CONNECTION	Discovery
SMMP_CONNECTION_PLUGIN_JT	Discovery
SMMP_MSG_Q	Discovery
SMMP_NIC	Discovery
SMMP_PLUGIN	Discovery
SOFTWARE_INVENTORY	Inventory
SOFTWARE_INVENTORY_FAILURES	Inventory
SSL_CERT	Settings: Security Settings
SSL_CSR	Settings: Security Settings
SSL_PRIVATEKEY	Settings: Security Settings
SYSTEM_DEFINED_ROLES	Organizations: Roles
TIME_SETTINGS	Settings: Date and Time Settings
USER	Settings: Authentication
USER_AUTH	Settings: Authentication
USER_AUTO_REFRESH	Settings: Authentication

Database table names

Appendixes

Database table names

Adding steps to task sections of scripts

LDAP variables

List of Countries

Database table names

Database table names can be used in reports and other database queries.

The following tables list the current database table names and the table names that have changed between the 6.3 and 6.4 versions of the appliance:

•	Organization-level (ORG1) database tables

•	System-level (KBSYS) database tables

Organization-level (ORG1) database tables

The following table lists organization-level (ORG1) database table names. Reference these table names when creating custom reports using SQL queries. See Create reports using SQL queries.

Table 36. ORG1 database tables and components

Table	Component
ADVISORY	Service Desk: Knowledge Base
ADVISORY_LABEL_JT	Service Desk: Knowledge Base
ADVISORY_RATINGS	Service Desk: Knowledge Base
AGENTLESS_TASK_LOG	Appliance Administration: Discovery
ASSET	Asset Management
ASSET_ASSOCIATION	Asset Management
ASSET_CATALOG_ASSOCIATION	Asset Management
ASSET_CLASS	Asset Management: Asset Subtypes
ASSET_DATA_1	Asset Management: Import Assets
ASSET_DATA_2	Asset Management: Import Assets
ASSET_DATA_3	Asset Management: Import Assets
ASSET_DATA_4	Asset Management: Import Assets
ASSET_DATA_5	Asset Management: Import Assets
ASSET_DATA_6	Asset Management: Import Assets
ASSET_DATA_7	Asset Management: Import Assets
ASSET_FIELD_DEFINITION	Settings: Asset History
ASSET_FILTER	Asset Management: Labeling
ASSET_HIERARCHY	Asset Management
ASSET_HISTORY	Settings: Asset History
ASSET_TYPE	Asset Management: Asset Types
AUTHENTICATION	Appliance Administration
CLIENTDIST_LABEL_JT	Appliance Administration: KACE Agent
CLIENT_DISTRIBUTION	Appliance Administration: KACE Agent
CREDENTIAL	Settings: Credentials
CUSTOM_FIELD_DEFINITION	Appliance Administration
CUSTOM_VIEW	Appliance Administration: Service Desk Configuration
DASHBOARD	Dashboard
DASHBOARD_CACHE	Dashboard
DELL_ASSET	Security: Dell Updates
DELL_INVENTORY	Security: Dell Updates
DELL_INVENTORY_APPLICATION_DEVICE_JT	Security: Dell Updates
DELL_INVENTORY_DEVICE_JT	Security: Dell Updates
DELL_INVENTORY_LOG	Security: Dell Updates
DELL_MACHINE_PKG_UPDATE_STATUS	Security: Dell Updates
DELL_MACHINE_STATUS	Security: Dell Updates
DELL_PKG_LABEL_JT	Security: Dell Updates
DELL_PKG_STATUS	Security: Dell Updates
DELL_PKG_UPDATE_HISTORY	Security: Dell Updates
DELL_SCHEDULE	Security: Dell Updates
DELL_SCHEDULE_LABEL_JT	Security: Dell Updates
DELL_SCHEDULE_MACHINE_STATUS	Security: Dell Updates
DELL_SCHEDULE_OS_JT	Security: Dell Updates
DELL_SCHEDULE_UPDATE_LABEL_JT	Security: Dell Updates
DELL_WARRANTY	Security: Dell Updates
DEVICE_DETAIL_FIELD	Inventory: Devices
DEVICE_DETAIL_GROUP	Inventory: Devices
DEVICE_DETAIL_GROUP_ASSET_CLASS_JT	Inventory: Devices
DEVICE_DETAIL_SECTION	Inventory: Devices
DEVICE_DETAIL_SECTION_ASSET_CLASS_JT	Inventory: Devices
FILTER	Labels
FS	File Synchronization
FS_LABEL_JT	File Synchronization
FS_MACHINE_JT	File Synchronization
GLOBAL_OPTIONS	Appliance Administration
GRID_COLUMNS_OVERRIDES	Appliance Administration
HD_ANNOUNCEMENT	Service Desk: Announcements
HD_ANNOUNCEMENT_LABEL_JT	Service Desk: Announcements
HD_ARCHIVE_ATTACHMENT	Service Desk: Ticket Archive
HD_ARCHIVE_TICKET	Service Desk: Ticket Archive
HD_ARCHIVE_TICKET_CHANGE	Service Desk: Ticket Archive
HD_ARCHIVE_TICKET_CHANGE_FIELD	Service Desk: Ticket Archive
HD_ARCHIVE_WORK	Service Desk: Ticket Archive
HD_ATTACHMENT	Service Desk: Tickets
HD_CATEGORY	Service Desk: Tickets
HD_CUSTOM_FIELDS	Service Desk: Tickets
HD_EMAIL_EVENT	Service Desk: Tickets
HD_FIELD	Service Desk: Tickets
HD_HOME_PAGE_WIDGET	Service Desk: User Console Home Page
HD_IMPACT	Service Desk: Tickets
HD_LINK	Service Desk: User Console Home Page
HD_MAILTEMPLATE	Service Desk: Tickets
HD_PRIORITY	Service Desk: Tickets
HD_QUEUE	Service Desk: Queues
HD_QUEUE_APPROVER_LABEL_JT	Service Desk: Queues
HD_QUEUE_OWNER_LABEL_JT	Service Desk: Queues
HD_QUEUE_SUBMITTER_LABEL_JT	Service Desk: Queue
HD_SERVICE	Service Desk: Tickets
HD_SERVICE_TICKET	Service Desk: Tickets
HD_SERVICE_USER_LABEL_JT	Service Desk: Tickets
HD_SLA_BUSINESS_HOURS	Service Desk: Service Level Agreement
HD_SLA_HOLIDAYS	Service Desk: Service Level Agreement
HD_STATUS	Service Desk: Tickets
HD_TICKET	Service Desk: Tickets
HD_TICKET_CHANGE	Service Desk: Tickets
HD_TICKET_CHANGE_FIELD	Service Desk: Tickets
HD_TICKET_FILTER	Service Desk: Tickets
HD_TICKET_RELATED	Service Desk: Tickets
HD_TICKET_RULE	Service Desk: Tickets
HD_WORK	Service Desk: Tickets
IM_CRON	Appliance Administration
KBOT	Scripting
KBOT_CRON_SCHEDULE	Scripting
KBOT_DEPENDENCY	Scripting
KBOT_EVENT_SCHEDULE	Scripting
KBOT_FORM	Scripting
KBOT_FORM_DATA	Scripting
KBOT_LABEL_JT	Scripting
KBOT_LOG	Scripting
KBOT_LOG_DETAIL	Scripting
KBOT_LOG_LATEST	Scripting
KBOT_OS_FAMILY_JT	Scripting
KBOT_OS_JT	Scripting
KBOT_RUN	Scripting
KBOT_RUN_MACHINE	Scripting
KBOT_RUN_TOKEN	Scripting
KBOT_SHELL_SCRIPT	Scripting
KBOT_UPLOAD	Scripting
KBOT_VERIFY	Scripting
KBOT_VERIFY_STEPS	Scripting
KMON_ALERT	Monitoring
KMON_CONDITION	Monitoring
KMON_CONFIG	Monitoring
KMON_CONFIG_DEFAULT	Monitoring
KMON_CONFIG_DETAIL	Monitoring
KMON_CONFIG_DEVICE_JT	Monitoring
KMON_INSTALL_LEP_DEVICE_JT	Monitoring: Log Enablement Packages
KMON_LEP	Monitoring: Log Enablement Package
KMON_LEP_INSTALL	Monitoring: Log Enablement Package
KMON_LOG_CONFIG	Monitoring
KMON_MAINT_CONFIG	Monitoring
KMON_MONITORED_DEVICE	Monitoring
LABEL	Labels
LABEL_LABEL_JT	Labels
LDAP_FILTER	Labels: LDAP
LDAP_IMPORT_USER	Labels: LDAP
MACHINE	Inventory: Devices
MACHINE_ACTIONS	Inventory: Devices
MACHINE_BITLOCKER_VOLUME	Inventory: Devices
MACHINE_CHROMEOS_DETAILS	Inventory: Devices
MACHINE_CUSTOM_INVENTORY	Inventory: Devices
MACHINE_DAILY_UPTIME	Inventory: Devices
MACHINE_DCM_AMT_SETTINGS	Inventory: Devices
MACHINE_DCM_BATTERY	Inventory: Devices
MACHINE_DCM_DESKTOP_MONITOR	Inventory: Devices
MACHINE_DCM_FLAT_PANEL	Inventory: Devices
MACHINE_DCM_LOG_ENTRY	Inventory: Devices
MACHINE_DCM_PHYSICAL_MEMORY	Inventory: Devices
MACHINE_DCM_PROCESSOR	Inventory: Devices
MACHINE_DCM_VPRO_SETTINGS	Inventory: Devices
MACHINE_DDPE	Inventory: Devices
MACHINE_DDPE_VOLUME	Inventory: Devices
MACHINE_DISKS	Inventory: Devices
MACHINE_DRIVE_ENCRYPTION_SUMMARY	Inventory: Devices
MACHINE_FIELD_DEFINITION	Inventory: Devices
MACHINE_FILEVAULT_VOLUME	Inventory: Devices
MACHINE_INTEL_AMT	Inventory: Devices
MACHINE_LABEL_JT	Inventory: Devices
MACHINE_LOCATION	Inventory: Devices
MACHINE_MOBILE	Inventory: Devices
MACHINE_NICS	Inventory: Devices
MACHINE_NTSERVICE_JT	Inventory: Devices
MACHINE_PROCESS_JT	Inventory: Devices
MACHINE_REPLITEM	Inventory: Devices
MACHINE_SNMP_DATA	Inventory: Devices
MACHINE_SOFTWARE_JT	Inventory: Devices
MACHINE_STARTUPPROGRAM_JT	Inventory: Devices
MACHINE_TPM	Inventory: Devices
MESSAGE	Distribution: Alerts
MESSAGE_LABEL_JT	Distribution: Alerts
MI	Distribution: Managed Installations
MI_ATTEMPT	Distribution: Managed Installations
MI_LABEL_JT	Distribution: Managed Installations
NODE	Inventory: Discovery
NODE_LABEL_JT	Inventory: Discovery
NODE_PORTS	Inventory: Discovery
NODE_SNMP_IF	Inventory: Discovery
NODE_SNMP_SYSTEM	Inventory: Discovery
NOTIFICATION	Reporting: Notifications
NOTIFICATION_USER_JT	Reporting: Notifications
NTSERVICE	Inventory: Services
NTSERVICE_LABEL_JT	Inventory: Services
OBJECT_FIELD_DEFINITION	Settings: History
OBJECT_HISTORY	Settings: History
OBJECT_HISTORY_CONFIGURATION	Settings: History
OPERATING_SYSTEMS	Inventory: Devices
PATCH_FILTER	Security: Patch Management
PATCH_LABEL_JT	Security: Patch Management
PATCH_MACHINE_REMEDIATION_STATUS	Security: Patch Management
PATCH_MACHINE_STATUS	Security: Patch Management
PATCH_PATCH_COUNT	Security: Patch Management
PATCH_SCHEDULE	Security: Patch Scheduling
PATCH_SCHEDULE_DEPLOY_LABEL_JT	Security: Patch Scheduling
PATCH_SCHEDULE_DETECT_LABEL_JT	Security: Patch Scheduling
PATCH_SCHEDULE_LABEL_JT	Security: Patch Scheduling
PATCH_SCHEDULE_MACHINE_STATUS	Security: Patch Scheduling
PATCH_SCHEDULE_OS_JT	Security: Patch Scheduling
PATCH_SCHEDULE_ROLLBACK_LABEL_JT	Security: Patch Scheduling
PATCH_SCHEDULE_RUN	Security: Patch Scheduling
PATCH_SCHEDULE_RUN_COUNTS	Security: Patch Scheduling
PATCH_SCHEDULE_RUN_LOG	Security: Patch Scheduling
PATCH_SCHEDULE_RUN_MACHINE	Security: Patch Scheduling
PATCH_SETTINGS	Security: Subscriptions
PATCH_STATUS	Security: Patch Management
PORTAL	Service Desk: User Console
PORTAL_LABEL_JT	Service Desk: User Console
PROCESS	Inventory: Processes
PROCESS_LABEL_JT	Inventory: Process
PROVISION_CONFIG	Settings: Agent Provisioning
PROVISION_NODE	Settings: Agent Provisioning
REMOTE_CHROMEOS_HOST	Settings: Agentless Provisioning
REMOTE_DMM_HOST	Settings: Agentless: Dell Mobility Manager
REMOTE_HOST	Settings: Agentless Provisioning
REMOTE_HOST_KUID	Settings: Agentless Provisioning
REMOTE_SHELL_HOST	Settings: Agentless Provisioning
REMOTE_SNMP_HOST	Settings: Agentless Provisioning
REMOTE_WSMAN_HOST	Settings: Agentless Provisioning
REPLICATION_LANGUAGE	Distribution: Replication
REPLICATION_PLATFORM	Distribution: Replication
REPLICATION_SCHEDULE	Distribution: Replication
REPLICATION_SHARE	Distribution: Replication
REPORT_FIELD	Reporting
REPORT_FIELD_GROUP	Reporting
REPORT_JOIN	Reporting
REPORT_OBJECT	Reporting
REPORT_OBJECT_JOIN	Reporting
REPORT_SCHEDULE	Reporting
SAM_CATALOG_FILTER	Inventory: Software Catalog
SAM_CATALOG_LABEL_JT	Inventory: Software Catalog
SAM_COMPLIANCE_DETAIL	Asset Management: License Compliance
SAM_COMPLIANCE_SUMMARY	Asset Management: License Compliance
SAM_COUNT	Inventory: Software Catalog
SAM_MACHINE_JT	Inventory: Software Catalog
SAM_MACHINE_TERMINATED_APPS	Inventory: Software Catalog
SAM_METER	Inventory: Software Catalog
SAM_METER_DATA	Inventory: Software Catalog
SAM_METER_TITLED_APPLICATION	Inventory: Software Catalog
SAM_NOT_ALLOWED	Inventory: Software Catalog
SAVED_SEARCH	Appliance Administration
SCAN_FILTER	Inventory: Discovery
SCAN_SETTINGS	Inventory: Discovery
SETTINGS	Settings
SETTINGS_HISTORY	Settings: History
SETTINGS_HISTORY_CONFIGURATION	Settings: History
SETTINGS_HISTORY_FIELD_DEFINITION	Settings: History
SMARTY_REPORT	Reporting
SNMP_INVENTORY_OIDS	Inventory: SNMP
SNMP_INVENTORY_SETTINGS	Inventory: SNMP
SNMP_INVENTORY_SETTINGS_JT	Inventory: SNMP
SNOOZE_ALERT	Patch Schedules
SOFTWARE	Inventory: Software
SOFTWARE_LABEL_JT	Inventory: Software
SOFTWARE_OS_JT	Inventory: Software
STARTUPPROGRAM	Inventory: Startup Programs
STARTUPPROGRAM_LABEL_JT	Inventory: Startup Programs
THROTTLE	Appliance Administration
USER	Settings: Users
USERIMPORT_SCHEDULE	Settings: User Authentication
USER_AUTO_REFRESH	Settings: Users
USER_HISTORY	Settings: Users
USER_KEYS	Settings: Users
USER_LABEL_JT	Settings: Users
USER_ROLE	Settings: Users
USER_ROLE_PERMISSION_VALUE	Settings: Users

System-level (KBSYS) database tables

The following table shows the System-level (KBSYS) database table names. Reference these table names when creating custom reports using SQL queries. See Create reports using SQL queries.

Table 37. KBSYS database tables and components

Table	Component
ACCESS_STATS	Appliance Administration (used to track page views)
AGENTLESS_TASK	Inventory
APPLE_MODEL	Inventory: Devices
AUTHENTICATION	Settings: Users
CLIENT_CRASH	Appliance Administration
COUNTRYCODE_MAPPING	Inventory: Devices(used for Dell devices)
CREDENTIAL_CONSUMER	Settings: Credentials
DASHBOARD	Dashboard
DASHBOARD_BASE_WIDGETS	Dashboard
DASHBOARD_CACHE	Dashboard
DASHBOARD_CUSTOM_WIDGETS	Dashboard
DASHBOARD_DATASOURCES	Dashboard
DASHBOARD_WIDGET_TYPES	Dashboard
DELL_CATALOG	Security: Dell Updates
DELL_CRITICALITY	Security: Dell Updates
DELL_ERROR_CODE	Security: Dell Updates
DELL_PKG	Security: Dell Updates
DELL_PKG_DEVICE	Security: Dell Updates
DELL_PKG_DEVICE_DEPENDENCY	Security: Dell Updates
DELL_PKG_DEVICE_PCI	Security: Dell Updates
DELL_PKG_DEVICE_PNP	Security: Dell Updates
DELL_PKG_DEVICE_VERSION	Security: Dell Updates
DELL_PKG_OS	Security: Dell Updates
DELL_PKG_OS_LANG	Security: Dell Updates
DELL_PKG_SYSTEM	Security: Dell Updates
DELL_RESOURCE	Security: Dell Updates
DELL_SUPPORTED_MODELS	Security: Dell Updates
DELL_UPDATE_STATUS	Security: Dell Updates
GLOBAL_OPTIONS	Appliance Administration
GRID_COLUMNS_BASE	Appliance Administration
GRID_COLUMNS_OVERRIDES	Appliance Administration
HD_EMAIL_EXCLUSION	Service Desk: Email Exclusion List
HISTORY_FIELD_VALUE_LABEL_MAP	Settings: History
IM_CRON	Appliance Administration (used for scheduled processes)
INVENTORY	Inventory
INVENTORY_FAILURES	Inventory
KBOT_GRAMMAR	Scripting
KBOT_GRAMMAR_ATTRIBUTE	Scripting
KBOT_UPLOAD_TOKENS	Scripting
KBOX	Scripting
KBOX_VERSION	Scripting
KONDUCTOR_TASK	Appliance Administration
KUID_MACHINE	Appliance Administration
KUID_ORGANIZATION	Appliance Administration
LICENSE_MODE	Appliance Administration
LINKED_APPLIANCE	Settings: Appliance Linking
LINKED_USER_TOKEN	Settings: Appliance Linking
LOCALE_BROWSER	Appliance Administration
LOCALE_COLLATION_RULES	Appliance Administration
LOCALE_SERVER	Appliance Administration
LOCALE_TIME_FORMAT	Appliance Administration
MSI_ERROR_CODES	Distribution
NETWORK_SETTINGS	Appliance Administration
ORGANIZATION	Organizations
ORGANIZATION_FILTER	Organizations: Filters
ORGANIZATION_FILTER_CRITERIA	Organizations: Filters
ORGANIZATION_FILTER_CRITERIA_LDAP	Organizations: Filters
ORG_ROLE	Organizations: Roles
ORG_ROLE_PERMISSION_VALUE	Organizations: Roles
OS_FAMILY	Inventory: Devices
PATCH_ATTRIBUTE	Security: Patch Management
PATCH_CATALOG_RUN_STATUS	Security: Patch Management
PATCH_CATALOG_UPDATE_STATUS	Security: Patch Management
PATCH_ERROR_CODE	Security: Patch Management
PATCH_LANGUAGE	Security: Patch Management
PATCH_OS	Security: Patch Management
PATCH_PACKAGE	Security: Patch Management
PATCH_PAYLOAD_DOWNLOAD_STATUS	Security: Patch Management
PATCH_PRODUCT	Security: Patch Management
PATCH_PRODUCT_JT	Security: Patch Management
PATCH_PRODUCT_OS_JT	Security: Patch Management
PATCH_PRODUCT_TITLED_APPLICATION_JT	Security: Patch Management
PATCH_PRODUCT_TITLED_SUITE_JT	Security: Patch Management
PATCH_RESOURCE	Security: Patch Management
PATCH_SUPERCEDES_JT	Security: Patch Management
PERMISSION_DEFINITION	Settings: Roles
PORT_SERVICES	Inventory: Discovery
PROVISIONING_ERRORS	Settings: Provisioning
REPORT_FIELD	Reporting
REPORT_FIELD_GROUP	Reporting
REPORT_JOIN	Reporting
REPORT_OBJECT	Reporting
REPORT_OBJECT_JOIN	Reporting
REPORT_SCHEDULE	Reporting
RESOURCE_EXPORTED	Settings: Resources
RESOURCE_QUEUE	Settings: Resources
SAM_APPLICATION	Software Catalog
SAM_HARDWARE	Software Catalog
SAM_LINUX_APPLICATION	Software Catalog
SAM_MUI_CACHE_DATA	Software Catalog
SAM_PUBLISHER	Software Catalog
SAM_SOFTWARE_TAG	Software Catalog
SAM_TITLE_REQUEST	Software Catalog
SAM_VIEW_ALL_SOFTWARE	Software Catalog
SAM_VIEW_DISCOVERED_APPLICATIONS	Software Catalog
SAM_VIEW_DISCOVERED_SOFTWARE	Software Catalog
SAM_VIEW_DISCOVERED_SUITES	Software Catalog
SAM_VIEW_INVENTORY_ADD_REMOVE_ PROGRAMS	Software Catalog
SAM_VIEW_INVENTORY_MOBILE_APPS	Software Catalog
SAM_VIEW_MACHINE_DISCOVERED_SOFTWARE	Software Catalog
SAM_VIEW_TITLED_SOFTWARE	Software Catalog
SERVER_CRASH	Appliance Administration (used to track internal errors)
SERVICE_LEVEL_MAPPING	Inventory: Devices (used for Dell devices)
SETTINGS	Settings
SETTINGS_HISTORY	Settings: History
SETTINGS_HISTORY_CONFIGURATION	Settings: History
SETTINGS_HISTORY_FIELD_DEFINITION	Settings: History
SHAPING_METADATA	Inventory: API
SMARTY_REPORT	Reporting
SMMP_CONNECTION	Discovery
SMMP_CONNECTION_PLUGIN_JT	Discovery
SMMP_MSG_Q	Discovery
SMMP_NIC	Discovery
SMMP_PLUGIN	Discovery
SOFTWARE_INVENTORY	Inventory
SOFTWARE_INVENTORY_FAILURES	Inventory
SSL_CERT	Settings: Security Settings
SSL_CSR	Settings: Security Settings
SSL_PRIVATEKEY	Settings: Security Settings
SYSTEM_DEFINED_ROLES	Organizations: Roles
TIME_SETTINGS	Settings: Date and Time Settings
USER	Settings: Authentication
USER_AUTH	Settings: Authentication
USER_AUTO_REFRESH	Settings: Authentication

Adding steps to task sections of scripts

Adding steps to task sections of scripts

You can add steps to scripts in the Scripting component.

The following tables detail the steps that can be added to the task sections of scripts. Task sections are available on the Script Detail page when you add a task. See Adding and editing scripts.

The column headings V, OS, R, ORS, and ORF indicate whether a particular step is available in the corresponding task sections: Verify, On Success, Remediation, On Remediation Success, and On Remediation Failure.

•	Steps for Windows devices

•	Steps for Mac OS X devices

•	Steps for Red Hat Enterprise Linux devices

Steps for Windows devices

NOTE: For the syntax to use when specifying registry paths, see Specifying Windows registry paths.

Table 38. Adding steps to scripts used on Windows devices

Step	Description	V	OS	R	ORS	ORF
Always fail		X		X
Call a custom DLL function	Call function "%{procName}" from "%{path}\%{file}".	X	X	X
Create a custom DLL object	Create object "%{className}" from "%{path}\%{file}".	X	X	X
Create a message window	Create a message window named "%{name}" with title "%{title}", message "%{message}" and timeout "%{timeout}" seconds.	X	X	X	X	X
Delete a registry key	Delete "%{key}" from the registry. See Specifying Windows registry paths.		X	X
Delete a registry value	Delete "%{key}!%{name}" from the registry. See Specifying Windows registry paths.		X	X
Destroy a message window	Destroy the message window named "%{name}".	X	X	X	X	X
Install an application package	Install "%{name}" with arguments "%{install_cmd}".   NOTE: This step requires you to choose from a list of application packages already uploaded using the functionality in the Inventory > Software page. See Adding and deleting applications in Software page inventory.		X	X
Stop a process	Stop the process "%{name}".	X	X	X	X	X
Launch a program	Launch "%{path}\%{program}" with params "%{parms}".	X	X	X	X	X
Log a registry value	Log "%{key}!%{name}".			X
Log file information	Log "%{attrib}" from ""%{path}\%{file}".			X	X	X
Log message	Log "%{message}" to "%{type}".			X
Restart a service	Restart service "%{name}"			X
Run a batch file	Run the batch file "%{_fake_name}" with params "%{parms}".   NOTE: In this step, you do not need to upload the batch file. You create the batch file by pasting the script in the space provided.	X	X	X
Set a registry key	Set "%{key}".	X	X
Set a registry value	Set "%{key}!%{name}" to "%{newValue}".	X	X
Start a service	Restart service "%{name}".			X
Stop a service	Stop service "%{name}"			X
Unzip a file	Unzip "%{path}\%{file}" to "%{target}".	X		X	X	X
Update message window text	Set the text in the message window named "%{name}" to "%{text}".	X		X	X	X
Update policy and job schedule	Update policy and job schedule from the appliance.	X
Upload a file	Upload "%{path}\%{file}" to the server.		X	X
Verify a directory exists	Verify that the directory "%{path}" exists.	X
Verify a file exists	Verify that the file "%{path}\%{file}" exists.	X
Verify a file version is exactly	Verify that the file "%{path}\%{file}" has version "%{expectedValue}".	X
Verify a file version is greater than	Verify that the file "%{path}\%{file}" has version greater than "%{expectedValue}".	X
Verify a file version is greater than or equal to	Verify that the file "%{path}\%{file}" has version greater than or equal to "%{expectedValue}".	X
Verify a file version is less than	Verify that the file "%{path}\%{file}" has version less than "%{expectedValue}".	X
Verify a file version is less than or equal to	Verify that the file "%{path}\%{file}" has version less than or equal to "%{expectedValue}.	X
Verify a file version is not	Verify that the file "%{path}\%{file}" does not have version "%{expectedValue}".	X
Verify a file was modified since	Verify that the file "%{path}\%{file}" was modified since "%{expectedValue}".	X
Verify a process is not running	Verify the process "%{name}" is not running.	X
Verify a process is running	Verify the process "%{name}" is running.	X
Verify a product version is exactly	Verify that the product "%{path}\%{file}" has version "%{expectedValue}".	X
Verify a product version is greater than	Verify that the product "%{path}\%{file}" has version greater than "%{expectedValue}".	X
Verify a product version is greater than or equal to	Verify that the product "%{path}\%{file}" has version greater than or equal to "%{expected-Value}".	X
Verify a product version is less than	Verify that the product "%{path}\%{file}" has version less than "%{expectedValue}".	X
Verify a product version is less than or equal to	Verify that the product "%{path}\%{file}" has version less than or equal to "%{expectedValue}".	X
Verify a product version is not	Verify that the product "%{path}\%{file}" does not have version "%{expectedValue}".	X
NOTE: For the syntax to use when specifying registry paths, see Specifying Windows registry paths.
Verify a registry key does not exist	Verify that "%{key}" does not exist.	X
Verify a registry key exists	Verify that "%{key}" exists.	X
Verify a registry key’s subkey count is exactly	Verify that "%{key}" has exactly "%{expectedValue}" subkeys.	X
Verify a registry key’s subkey count is greater than	Verify that "%{key}" has greater than "%{expectedValue}" subkeys.	X
Verify a registry key’s subkey count is greater than or equal to	Verify that "%{key}" has greater than or equal to "%{expectedValue}" subkeys.	X
Verify a registry key’s subkey count is less than	Verify that "%{key}" has less than "%{expectedValue}" subkeys.	X
Verify a registry key’s subkey count is less than or equal to	Verify that "%{key}" has less than or equal to "%{expectedValue}" subkeys.	X
Verify a registry key’s subkey count is not	Verify that "%{key}" does not have exactly "%{expectedValue}" subkeys.	X
Verify a registry key’s value count is exactly	Verify that "%{key}" has exactly "%{expectedValue}" values.	X
Verify a registry key’s value count is greater than	Verify that "%{key}" has greater than "%{expectedValue}" values.	X
Verify a registry key’s value count is greater than or equal to	Verify that "%{key}" has greater than or equal to "%{expectedValue}" values.	X
Verify a registry key’s value count is less than	Verify that "%{key}" has less than "%{expectedValue}" values.	X
Verify a registry key’s value count is less than or equal to	Verify that "%{key}" has less than or equal to "%{expectedValue}" values.	X
Verify a registry key’s value count is not	Verify that "%{key}" does not have exactly "%{expectedValue}" values.	X
Verify a registry pattern doesn’t match	Verify that "%{key}!%{name}=%{expectedValue}" doesn't match.	X
Verify a registry pattern match	Verify that "%{key}!%{name}=%{expectedValue}" matches.	X
Verify a registry value does not exist	Verify that "%{key}!%{name}" does not exist.	X
Verify a registry value exists	Verify that "%{key}!%{name}" exists.	X
Verify a registry value is exactly	Verify that "%{key}!%{name}" is equal to "%{expectedValue}".	X
Verify a registry value is greater than	Verify that "%{key}!%{name}" is greater than "%{expectedValue}".	X
Verify a registry value is greater than or equal to	Verify that "%{key}!%{name}" is greater than or equal to "%{expectedValue}" .	X
Verify a registry value is less than	Verify that "%{key}!%{name}" is less than "%{expectedValue}".	X
Verify a registry value is less than or equal to	Verify that "%{key}!%{name}" is less than or equal to "%{expectedValue}".	X
Verify a registry value is not	Verify that "%{key}!%{name}" is not equal to "%{expectedValue}".	X
Verify a service exists	Verify the service "%{name}" exists.	X
Verify a service is running	Verify the service "%{name}" is running.	X

Specifying Windows registry paths

When specifying Windows registry paths, use the base key and specify whether the registry is on a device with 32-bit or 64-bit operating system and hardware.

Base key	Short version
HKEY_CLASSES_ROOT	HKCR
HKEY_CURRENT_USER	HKCU
HKEY_LOCAL_MACHINE	HKLM
HKEY_USERS	HKU
HKEY_PERFORMANCE_DATA	HKPD
HKEY_PERFORMANCE_TEXT	HKPT
HKEY_PERFORMANCE_NLSTEXT	HKPN
HKEY_CURRENT_CONFIG	HKCC
HKEY_DYN_DATA	HKDD

For example, specify the path for HKEY_LOCAL_MACHINE for 32- and 64-bit Windows devices as follows:

•	HKLM\Software\32BitProgramA\installDate

•	HKLM64\Software\64BitProgramB\installDate

Steps for Mac OS X devices

Table 39. Adding steps to scripts used on Mac OS X devices

Step	Description	V	OS	R	ORS	ORF
Always fail		X		X
Create a message window	Create a message window named "%{name}" with title "%{title}", message "%{message}" and timeout "%{timeout}" seconds.	X	X	X	X	X
Destroy a message window	Destroy the message window named "%{name}".	X	X	X	X	X
Stop a process	Stop the process "%{name}".	X	X	X	X	X
Launch a program	Launch "%{path}\%{program}" with params "%{parms}".	X	X	X	X	X
Log a plist value	Log "%{key}!%{name};"			X
Log an environment variable
Log file attribute
Log filenames matching regex
Log message	Log "%{message}" to "%{type}".			X
Search file system	Search for "%{name}" in "%{startingDirectory}" on "%{drives}" and "%{action}".	X
Unzip a file	Unzip "%{path}\%{file}" to "%{target}".	X		X	X	X
Update message window text	Set the text in the message window named "%{name}" to "%{text}".	X		X	X	X
Update policy and job schedule	Update policy and job schedule from the appliance.	X
Upload a file	Upload "%{path}\%{file}" to the server.		X	X
Verify a directory exists	Verify that the directory "%{path}" exists.	X
Verify a file exists	Verify that the file "%{path}\%{file}" exists.	X
Verify a file was modified since	Verify that the file "%{path}\%{file}" was modified since "%{expectedValue}".	X
Verify a process is not running	Verify the process "%{name}" is not running.	X
Verify a process is running	Verify the process "%{name}" is running.	X
Verify a plist value equals		X
Verify a plist value exists	Verify that "%{key}" exists.	X
Verify a plist value greater than		X
Verify a plist value less than		X
Verify an environment variable equals		X
Verify an environment variable exists		X
Verify an environment variable greater than		X
Verify an environment variable less than		X
Verify at least one file matching regex exists		X
Verify count of filenames matching regex is greater than		X
Verify count of filenames matching regex is less than		X
Verify count of filenames matching regex		X
Verify file info equals		X
Verify file info greater than		X
Verify file info less than		X

Steps for Red Hat Enterprise Linux devices

Table 40. Adding steps to scripts for RHEL

Step	Description	V	OS	R	ORS	ORF
Always fail		X		X
Stop a process	Stop the process "%{name}".	X	X	X	X	X
Launch a program	Launch "%{path}\%{program}" with params "%{parms}".	X	X	X	X	X
Log an environment variable
Log file attribute info
Log filenames matching regex
Log message	Log "%{message}" to "%{type}".			X
Search file system	Search for "%{name}" in "%{startingDirectory}" on "%{drives}" and "%{action}".	X
Unzip a file	Unzip "%{path}\%{file}" to "%{target}".	X		X	X	X
Update policy and job schedule	Update policy and job schedule from the appliance.	X
Upload a file	Upload "%{path}\%{file}" to the server.		X	X
Verify a directory exists	Verify that the directory "%{path}" exists.	X
Verify a file exists	Verify that the file "%{path}\%{file}" exists.	X
Verify a file was modified since	Verify that the file "%{path}\%{file}" was modified since "%{expectedValue}".	X
Verify a process is not running	Verify the process "%{name}" is not running.	X
Verify a process is running	Verify the process "%{name}" is running.	X
Verify an environment variable equals		X
Verify an environment variable exists		X
Verify an environment variable greater than		X
Verify an environment variable less than		X
Verify at least one file matching regex exists		X
Verify count of filenames matching regex is greater than		X
Verify count of filenames matching regex is less than		X
Verify count of filenames matching regex		X
Verify file info equals		X
Verify file info greater than		X
Verify file info less than		X

LDAP variables

LDAP variables

The appliance supports variables for use in LDAP Labels and database queries.

Device or machine variables

Device or machine variables can be used in LDAP Labels and queries to automatically group devices by name, description, and other LDAP criteria. During LDAP Label processing, the appliance replaces all KBOX_ defined variables with their respective runtime values. The following table shows supported device or machine variables and their mapping to columns in the MACHINE database table and LDAP attributes.

Table 41. Device or machine variables and mappings

Appliance variable	Appliance MACHINE database table column	LDAP attribute mapping
KBOX_COMPUTER_NAME	NAME	cn | name
KBOX_COMPUTER_DESCRIPTION	SYSTEM_DESCRIPTION	description
KBOX_COMPUTER_MAC	MAC	macAddress
KBOX_COMPUTER_IP	IP	ipHostNumber
KBOX_USER	USER_NAME
KBOX_USER_DOMAIN	USER_DOMAIN
KBOX_DOMAINUSER	USER
KBOX_CUSTOM_INVENTORY_*	CUSTOM_INVENTORY

The KBOX_CUSTOM_INVENTORY_* variable can be used to check a custom inventory value. The * is replaced with the Display Name of the custom inventory rule. Allowed characters are [a-z0-9.-]. Any other characters are replaced with an underscore (_).

User variables

User variables can be used in LDAP Labels and queries to automatically group users by domain, location, budget code, or other LDAP criteria. During LDAP Label processing, the appliance replaces all KBOX_ defined variables with their respective runtime values. The following table shows supported user variables and their mapping to columns in the USER database table and LDAP attributes.

Table 42. User variables and mappings

Appliance variable	Appliance USER database table column	LDAP attribute mapping
KBOX_USER_NAME	USER_NAME	samAccountName
KBOX_FULL_NAME	FULL_NAME	cn | name
KBOX_EMAIL	EMAIL	mail
KBOX_DOMAIN	DOMAIN
KBOX_BUDGET_CODE	BUDGET_CODE
KBOX_LOCATION	LOCATION	1
KBOX_WORK_PHONE	WORK_PHONE	telephoneNumber
KBOX_HOME_PHONE	HOME_PHONE	homePhone
KBOX_MOBILE_PHONE	MOBILE_PHONE	mobile
KBOX_PAGER_PHONE	PAGER_PHONE	pager
KBOX_CUSTOM_1	CUSTOM_1
KBOX_CUSTOM_2	CUSTOM_2
KBOX_CUSTOM_3	CUSTOM_3
KBOX_CUSTOM_4	CUSTOM_4
KBOX_ROLE_ID	ROLE_ID
KBOX_API_ENABLED	API_ENABLED	• No value: Disable user access to the KACE GO app
KBOX_AMS_ID	AMS_ID	No value. This variable is not used.
KBOX_LOCALE_BROWSER_ID	LOCALE_BROWSER_ID
KBOX_HD_DEFAULT_QUEUE_ID	HD_DEFAULT_QUEUE_ID
KBOX_LDAP_UID	LDAP_UID	objectGUID

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