To check the appliance version number, log in to the Administrator Console and click the '?' icon at the top right, and then click the circled 'i' button.
NOTE: The KACE Agent RPM package can be installed on managed SUSE Linux devices only when the libxslt-tools package is installed before the agent package. |
Back up your database and files and save your backups to a location outside the KACE Systems Management Appliance server for future reference. For instructions on backing up your database and files, see the Administrator Guide, https://support.quest.com/technical-documents/kace-systems-management-appliance/14.1%20common%20documents/administration-guide
For appliances initially installed prior to version 7.0 that have not been re-imaged (physical appliances) or reinstalled (virtual), Quest Software strongly recommends exporting, re-creating (an image, or a virtual machine installation from an OVF file), and re-importing the database before upgrading to version 14.1. For complete information, visit https://support.quest.com/kace-systems-management-appliance/kb/4281031/how-to-re-image-kace-system-management-appliance-sma.
If your appliance version is many versions behind, the following article contains useful upgrade-related tips: https://support.quest.com/kace-systems-management-appliance/kb/4284819/sma-server-and-agent-upgrade-path.
Prior to any .kbin upgrade, port 52231 must be available so that the KACE Upgrade Console page is accessible. If the upgrade is initiated without making this port available, you will not be able to monitor upgrade progress. Quest KACE highly recommends allowing traffic to the appliance through port 52231 from a trusted system and monitoring the upgrade from the Upgrade Console. Without access to the Upgrade Console, the upgrade redirects to an inaccessible page which appears in the browser as a timeout. This may lead someone to believe that the upgrade has crashed the system, causing them to reboot the box when, in fact, the upgrade is still in progress. If unsure about the progress of the upgrade, contact KACE Support and do not reboot the appliance.
You can update the KACE Systems Management Appliance server using an update that is advertised on the Dashboard page or on the Appliance Updates page of the Administrator Console.
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If the Organization component is enabled on the appliance: Log in to the appliance System Administration Console: http://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings. |
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IMPORTANT: During the first ten minutes, some browsers might appear to freeze while the update is being unpacked and verified. Do not navigate away from the page, refresh the page, or click any browser buttons on the page during this time because these actions interrupt the process. After the update is unpacked and verified, the Logs page appears. Do not manually reboot the appliance at any time during the update process. |
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Using your customer login credentials, log in to the Quest website at https://support.quest.com/kace-systems-management-appliance/download-new-releases, download the KACE Systems Management Appliance server.kbin file for the 14.1 GA (general availability) release, and save the file locally. |
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