◦ |
If the Organization component is enabled on your appliance, log in to the appliance System Administration Console, https://appliance_hostname/system, or select System in the drop-down list in the top-right corner of the page next to the login information. Then click Organizations. To display the organization’s information, click the organization’s name. |
On the Organization Detail page that appears, locate the Communication and Agent Settings section.
◦ |
If the Organization component is not enabled on your appliance, log in to the appliance Administrator Console, https://appliance_hostname/admin. Then select Settings > Provisioning., and click Communication Settings on the Provisioning panel. |
The Communication Settings page appears.
Whether the appliance stores scripting results provided by Agents installed on managed devices. Agent logs can consume as much as 1GB of disk space in the database. If disk space is not an issue, enable Agent Logging to keep all log information for Agent-managed devices. These logs can be useful during troubleshooting. To save disk space, and enable faster Agent communication, disable Agent Logging. | ||
The frequency at which Agents on managed devices report inventory. This information is displayed in the Inventory section. | ||
The frequency at which Agentless devices report inventory. This information is displayed in the Inventory section. | ||
The frequency at which managed devices report inventory to the Software Catalog page. | ||
The maximum download speed, as required. Choose from the available options. | ||
If selected, this option stops the agent from executing bootup tasks. | ||
If selected, this option stops the agent from executing login tasks. |
3. |
If selected, this option allows you to display the agent status on managed devices. | ||||||||
| ||||||||
The maximum number of times you can snooze the agent each day on managed devices. | ||||||||
Use this section to display links in the KACE Agent menu on agent-managed devices. You can specify up to ten links. Standard Uniform Resource Identifier (URI) links are supported, such as https, ssh, and ftp URLs. To add a link:
For complete information about these and other replacement variables, see Token replacement variables. |
4. |
KACE Systems Management Appliance is verifying your PC Configuration and managing software updates. Please Wait... |
||
The path to an existing .bmp file that you want to use as the splash logo. | ||
If selected, this option stops the agent from displaying the boot-up splash logo. | ||
If selected, this option stops the agent from displaying the login splash logo. |
5. |
6. |
NOTE: If the Organization component is enabled on your appliance, these Agent Tasks settings are located on the appliance System Administration Console General Settings page. |
This value indicates the date and time when the appliance task throughput was last updated. | |||
|
7. |
In the Duplicate Machine Detection Settings (Advanced) section, configure the following options to prevent duplicate device records |
8. |
1. |
◦ |
If the Organization component is not enabled on the appliance, log in to the appliance Administrator Console, https://appliance_hostname/admin, then select Settings > Control Panel. |
◦ |
If the Organization component is enabled on the appliance, log in to the appliance System Administration Console, https://appliance_hostname/system, or select System in the drop-down list in the top-right corner of the page, then select Settings > Control Panel. |
2. |
3. |
In the Troubleshooting Tools section, click Display Agent task status to display the Agent Tasks page. |
The options displayed depend on type of tasks available on your appliance. Typical options include:
◦ |
Ready to Run (connected): Tasks that are connected through the messaging protocol and about to run. |
◦ |
Ready to Run: Tasks that are queued to run when an messaging protocol connection is established. |
◦ |
Longer than 10 minutes: Tasks that have been waiting longer than 10 minutes for a protocol connection. |
4. |
1. |
◦ |
If the Organization component is not enabled on the appliance, log in to the appliance Administrator Console, https://appliance_hostname/admin, then select Settings > Control Panel. |
◦ |
If the Organization component is enabled on the appliance, log in to the appliance System Administration Console, https://appliance_hostname/system, or select System in the drop-down list in the top-right corner of the page, then select Settings > Control Panel. |
2. |
3. |
In the Troubleshooting Tools section, click View Agent command queue to display the Agent Command Queue page. |
NOTE: Pending alerts appear on the Agent Command Queue page even if there is no connection between the Agent and the appliance. |
The Agent Command Queue page contains the following fields:
The name of the device. Click a name to view device details. | |
The type of message, such as Run Process. | |
The date and time when the message expires, also called Keep Alive time. Messages are deleted from the queue automatically when they expire. | |
The status of the message, such as Completed or Received. |
You can delete messages that are no longer needed from the Agent command queue.
1. |
◦ |
If the Organization component is not enabled on the appliance, log in to the appliance Administrator Console, https://appliance_hostname/admin, then select Settings > Control Panel. |
◦ |
If the Organization component is enabled on the appliance, log in to the appliance System Administration Console, https://appliance_hostname/system, or select System in the drop-down list in the top-right corner of the page, then select Settings > Control Panel. |
2. |
3. |
In the Troubleshooting Tools section, click View Agent command queue to display the Agent Command Queue page. |
5. |
◦ |
If the Organization component is enabled on your appliance, log in to the appliance System Administration Console, https://appliance_hostname/system, or select System in the drop-down list in the top-right corner of the page next to the login information. Then click Organizations. To display the organization’s information, click the organization’s name. |
On the Organization Detail page that appears, locate the Communication and Agent Settings section.
◦ |
If the Organization component is not enabled on your appliance, log in to the appliance Administrator Console, https://appliance_hostname/admin. Then select Settings > Provisioning., and click Communication Settings on the Provisioning panel. |
The Communication Settings page appears.
Whether the appliance stores scripting results provided by Agents installed on managed devices. Agent logs can consume as much as 1GB of disk space in the database. If disk space is not an issue, enable Agent Logging to keep all log information for Agent-managed devices. These logs can be useful during troubleshooting. To save disk space, and enable faster Agent communication, disable Agent Logging. | ||
The frequency at which Agents on managed devices report inventory. This information is displayed in the Inventory section. | ||
The frequency at which Agentless devices report inventory. This information is displayed in the Inventory section. | ||
The frequency at which managed devices report inventory to the Software Catalog page. | ||
The maximum download speed, as required. Choose from the available options. | ||
If selected, this option stops the agent from executing bootup tasks. | ||
If selected, this option stops the agent from executing login tasks. |
3. |
If selected, this option allows you to display the agent status on managed devices. | ||||||||
| ||||||||
The maximum number of times you can snooze the agent each day on managed devices. | ||||||||
Use this section to display links in the KACE Agent menu on agent-managed devices. You can specify up to ten links. Standard Uniform Resource Identifier (URI) links are supported, such as https, ssh, and ftp URLs. To add a link:
For complete information about these and other replacement variables, see Token replacement variables. |
4. |
KACE Systems Management Appliance is verifying your PC Configuration and managing software updates. Please Wait... |
||
The path to an existing .bmp file that you want to use as the splash logo. | ||
If selected, this option stops the agent from displaying the boot-up splash logo. | ||
If selected, this option stops the agent from displaying the login splash logo. |
5. |
6. |
NOTE: If the Organization component is enabled on your appliance, these Agent Tasks settings are located on the appliance System Administration Console General Settings page. |
This value indicates the date and time when the appliance task throughput was last updated. | |||
|
7. |
In the Duplicate Machine Detection Settings (Advanced) section, configure the following options to prevent duplicate device records |
8. |
1. |
◦ |
If the Organization component is not enabled on the appliance, log in to the appliance Administrator Console, https://appliance_hostname/admin, then select Settings > Control Panel. |
◦ |
If the Organization component is enabled on the appliance, log in to the appliance System Administration Console, https://appliance_hostname/system, or select System in the drop-down list in the top-right corner of the page, then select Settings > Control Panel. |
2. |
3. |
In the Troubleshooting Tools section, click Display Agent task status to display the Agent Tasks page. |
The options displayed depend on type of tasks available on your appliance. Typical options include:
◦ |
Ready to Run (connected): Tasks that are connected through the messaging protocol and about to run. |
◦ |
Ready to Run: Tasks that are queued to run when an messaging protocol connection is established. |
◦ |
Longer than 10 minutes: Tasks that have been waiting longer than 10 minutes for a protocol connection. |
4. |
1. |
◦ |
If the Organization component is not enabled on the appliance, log in to the appliance Administrator Console, https://appliance_hostname/admin, then select Settings > Control Panel. |
◦ |
If the Organization component is enabled on the appliance, log in to the appliance System Administration Console, https://appliance_hostname/system, or select System in the drop-down list in the top-right corner of the page, then select Settings > Control Panel. |
2. |
3. |
In the Troubleshooting Tools section, click View Agent command queue to display the Agent Command Queue page. |
NOTE: Pending alerts appear on the Agent Command Queue page even if there is no connection between the Agent and the appliance. |
The Agent Command Queue page contains the following fields:
The name of the device. Click a name to view device details. | |
The type of message, such as Run Process. | |
The date and time when the message expires, also called Keep Alive time. Messages are deleted from the queue automatically when they expire. | |
The status of the message, such as Completed or Received. |
You can delete messages that are no longer needed from the Agent command queue.
1. |
◦ |
If the Organization component is not enabled on the appliance, log in to the appliance Administrator Console, https://appliance_hostname/admin, then select Settings > Control Panel. |
◦ |
If the Organization component is enabled on the appliance, log in to the appliance System Administration Console, https://appliance_hostname/system, or select System in the drop-down list in the top-right corner of the page, then select Settings > Control Panel. |
2. |
3. |
In the Troubleshooting Tools section, click View Agent command queue to display the Agent Command Queue page. |
5. |
◦ |
If the Organization component is enabled on your appliance, log in to the appliance System Administration Console, https://appliance_hostname/system, or select System in the drop-down list in the top-right corner of the page next to the login information. Then click Organizations. To display the organization’s information, click the organization’s name. |
On the Organization Detail page that appears, locate the Communication and Agent Settings section.
◦ |
If the Organization component is not enabled on your appliance, log in to the appliance Administrator Console, https://appliance_hostname/admin. Then select Settings > Provisioning., and click Communication Settings on the Provisioning panel. |
The Communication Settings page appears.
Whether the appliance stores scripting results provided by Agents installed on managed devices. Agent logs can consume as much as 1GB of disk space in the database. If disk space is not an issue, enable Agent Logging to keep all log information for Agent-managed devices. These logs can be useful during troubleshooting. To save disk space, and enable faster Agent communication, disable Agent Logging. | ||
The frequency at which Agents on managed devices report inventory. This information is displayed in the Inventory section. | ||
The frequency at which Agentless devices report inventory. This information is displayed in the Inventory section. | ||
The frequency at which managed devices report inventory to the Software Catalog page. | ||
The maximum download speed, as required. Choose from the available options. | ||
If selected, this option stops the agent from executing bootup tasks. | ||
If selected, this option stops the agent from executing login tasks. |
3. |
If selected, this option allows you to display the agent status on managed devices. | ||||||||
| ||||||||
The maximum number of times you can snooze the agent each day on managed devices. | ||||||||
Use this section to display links in the KACE Agent menu on agent-managed devices. You can specify up to ten links. Standard Uniform Resource Identifier (URI) links are supported, such as https, ssh, and ftp URLs. To add a link:
For complete information about these and other replacement variables, see Token replacement variables. |
4. |
KACE Systems Management Appliance is verifying your PC Configuration and managing software updates. Please Wait... |
||
The path to an existing .bmp file that you want to use as the splash logo. | ||
If selected, this option stops the agent from displaying the boot-up splash logo. | ||
If selected, this option stops the agent from displaying the login splash logo. |
5. |
6. |
NOTE: If the Organization component is enabled on your appliance, these Agent Tasks settings are located on the appliance System Administration Console General Settings page. |
This value indicates the date and time when the appliance task throughput was last updated. | |||
|
7. |
In the Duplicate Machine Detection Settings (Advanced) section, configure the following options to prevent duplicate device records |
8. |
1. |
◦ |
If the Organization component is not enabled on the appliance, log in to the appliance Administrator Console, https://appliance_hostname/admin, then select Settings > Control Panel. |
◦ |
If the Organization component is enabled on the appliance, log in to the appliance System Administration Console, https://appliance_hostname/system, or select System in the drop-down list in the top-right corner of the page, then select Settings > Control Panel. |
2. |
3. |
In the Troubleshooting Tools section, click Display Agent task status to display the Agent Tasks page. |
The options displayed depend on type of tasks available on your appliance. Typical options include:
◦ |
Ready to Run (connected): Tasks that are connected through the messaging protocol and about to run. |
◦ |
Ready to Run: Tasks that are queued to run when an messaging protocol connection is established. |
◦ |
Longer than 10 minutes: Tasks that have been waiting longer than 10 minutes for a protocol connection. |
4. |
1. |
◦ |
If the Organization component is not enabled on the appliance, log in to the appliance Administrator Console, https://appliance_hostname/admin, then select Settings > Control Panel. |
◦ |
If the Organization component is enabled on the appliance, log in to the appliance System Administration Console, https://appliance_hostname/system, or select System in the drop-down list in the top-right corner of the page, then select Settings > Control Panel. |
2. |
3. |
In the Troubleshooting Tools section, click View Agent command queue to display the Agent Command Queue page. |
NOTE: Pending alerts appear on the Agent Command Queue page even if there is no connection between the Agent and the appliance. |
The Agent Command Queue page contains the following fields:
The name of the device. Click a name to view device details. | |
The type of message, such as Run Process. | |
The date and time when the message expires, also called Keep Alive time. Messages are deleted from the queue automatically when they expire. | |
The status of the message, such as Completed or Received. |
You can delete messages that are no longer needed from the Agent command queue.
1. |
◦ |
If the Organization component is not enabled on the appliance, log in to the appliance Administrator Console, https://appliance_hostname/admin, then select Settings > Control Panel. |
◦ |
If the Organization component is enabled on the appliance, log in to the appliance System Administration Console, https://appliance_hostname/system, or select System in the drop-down list in the top-right corner of the page, then select Settings > Control Panel. |
2. |
3. |
In the Troubleshooting Tools section, click View Agent command queue to display the Agent Command Queue page. |
5. |
When Agent updates are available, they are automatically downloaded to the appliance, provided that the appliance is connected to the Internet, and an alert appears on the Home page of the appliance Administrator Console. Until you configure deployment settings, however, Agent updates are not automatically deployed to managed devices. Click the link in the alert to configure deployment settings.
You can view KACE Agent updates in the Administrator Console.
1. |
◦ |
If the Organization component is not enabled on the appliance, log in to the appliance Administrator Console, https://appliance_hostname/admin, then select Settings > Control Panel. |
◦ |
If the Organization component is enabled on the appliance, log in to the appliance System Administration Console, https://appliance_hostname/system, or select System in the drop-down list in the top-right corner of the page, then select Settings > Control Panel. |
2. |
3. |
After Agents are installed on devices, they are designed to update themselves automatically based on the Agent update settings you choose on the Update Agent Settings page. This is true regardless of the provisioning methods used to deploy the Agents, including appliance provisioning, GPO wizard, other GPO deployments, or image deployment.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
2. |
Read-only: The time the most recent Agent bundle was downloaded. | |
Deploy the update to all devices that have the KACE Agent installed. If this option is selected, the Devices and Labels elements do not appear on the page. | |
Update only specific devices. Select the device names in the drop-down list that appears when you click in the field, or type the first few characters of a device name to sort the list. For example, type Dev to list matching device names such as Device-1, Device-2, and so on. This option is not available when you select All Devices. | |
Display the Edit Labels dialog. Search for and select labels, and update devices assigned to the selected labels. This option is not available when you select All Devices. | |
4. |
5. |
If you limited deployment to specified devices for testing, select additional devices in the Agent Settings section of the Update Agent Settings page when your testing is complete. |
To download Agent updates from Quest, you must obtain customer login credentials by contacting Quest Support at https://support.quest.com/contact-support.
1. |
◦ |
If the Organization component is not enabled on the appliance, log in to the appliance Administrator Console, https://appliance_hostname/admin, then select Settings > Control Panel. |
◦ |
If the Organization component is enabled on the appliance, log in to the appliance System Administration Console, https://appliance_hostname/system, or select System in the drop-down list in the top-right corner of the page, then select Settings > Control Panel. |
2. |
3. |
5. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
◦ |
◦ |
If you manually downloaded an update, go to the Manually Upload Agent Bundle section, click Browse or Choose File, locate the file that you downloaded, then click Upload. |
7. |
8. |
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