Parent-child ticket relationships are enabled for the queue. See Enable parent-child ticket relationships for a queue.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
a. |
b. |
a. |
b. |
c. |
Enable parent-child relationships for a queue. See Enable parent-child ticket relationships for a queue.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
c. |
▪ |
2. |
In the Related Ticket Information section, verify that the Parent Ticket section is visible. If it is not displayed, verify that parent-child relationships are enabled for the queue. See Enable parent-child ticket relationships for a queue. |
3. |
4. |
a. |
b. |
Enter the child ticket number(s), separated by a comma, or use the Select ticket to add drop-down list to find the ticket(s) to add. |
6. |
• |
1. |
Enable parent-child relationships for queues, and enable parents to close child tickets. See:
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
d. |
NOTE: Add to Parent appears only if you are viewing tickets in a single queue, and that queue has parent-child ticket relationships enabled. It is not available if you are in the All Queues view. See Enable parent-child ticket relationships for a queue. |
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