You can customize the Service Desk Dashboard to show or hide widgets as needed.
These widgets are also all available in the Home dashboard, if they are installed.
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Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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You manage Service Desk tickets, processes, and reports using the Administrator Console. Tickets can also be managed using the User Console and through email.
Before you can manage tickets, you must configure the Service Desk. See Setting up Service Desk.
Service Desk tickets progress through several stages during their lifecycle.
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You can create Service Desk tickets from either the Administrator Console or the User Console.
Tickets can also be created using email. See Creating and managing tickets by email.
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