Approvers can change the following approval fields:
Modify the ticket. Use one of the following: Approved, Rejected, None, or More Information Needed. | |
Change the ticket approver. Enter a username from the ticket approval label. For instructions on setting up the label of approvers, see Using ticket approvers. | |
You can set custom fields for Service Desk tickets through email using the prescribed syntax.
The syntax takes the form @custom_fieldname=newvalue.
Custom fields cannot contain spaces. Use an underscore between words. For example, new_value.
Approvers can change the following approval fields:
Modify the ticket. Use one of the following: Approved, Rejected, None, or More Information Needed. | |
Change the ticket approver. Enter a username from the ticket approval label. For instructions on setting up the label of approvers, see Using ticket approvers. | |
You can set custom fields for Service Desk tickets through email using the prescribed syntax.
The syntax takes the form @custom_fieldname=newvalue.
Custom fields cannot contain spaces. Use an underscore between words. For example, new_value.
1. |
a. |
Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
b. |
◦ |
Click the Submitter Ticket History. |
◦ |
Click the Asset Ticket History. |
◦ |
Click the Device Ticket History. |
To view the ticket details, click the link in the Number or Title column to display the Ticket Detail page.
3. |
◦ |
Click a ticket referenced as See Also. |
◦ |
Click a ticket referenced as a Referrer. |
◦ |
Click a ticket referenced as a Merged Ticket. |
◦ |
Click a ticket referenced as a Child Ticket. |
◦ |
Click a ticket referenced as a Parent Ticket. |
© ALL RIGHTS RESERVED. Términos de uso Privacidad Cookie Preference Center