You can change the title, welcome text, and logo of the User Console to match your company's branding needs.
If the Organization component is enabled on your appliance, you can specify custom logos at the Admin (organization) level as well as the System level. Admin-level logo settings, however, take precedence over System-level logo settings, which enables you to specify different logos for each organization. If you do not select a custom logo for an organization, the System-level setting is used. See Change the User Console logo and text at the System level.
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NOTE: If the Organization component is enabled on your appliance, these User Console settings are available at the System level. See Change the User Console logo and text at the System level. |
The heading that appears on the User Console login page. | |
A welcome note or description of the User Console. This text appears following the title on the User Console login page. |
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To use custom User Console logo and background color, in the Login Screen Options sections, provide the following information. |
Click and use the color chooser to specify the color that you want to appear in the background of the User Console login screen. You can select the color using the mouse, or specify the RGB values, as needed. When you close the color chooser, the HTML Color Code field on the right displays the HTML code of the selected color. To undo your selection, click Reset and start over. | |||
In each applicable section, click Choose File, and specify the graphic file that you want to use as the custom logo in the User Console. The supported graphic file formats are .bmp, .gif, .jpg, and .png |
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You can show or hide the action buttons and widgets that appear on the home page of the User Console. Action buttons enable users to quickly access the pages where they can file Service Desk tickets and download software through the User Console. Widgets enable you to add customized links and announcements to the User Console home page.
Action buttons are displayed the User Console for each Service Desk globally, regardless of a user's ticket queue permissions. However, if the Organization component is enabled on your system, you manage action buttons and widgets for each organization's Service Desk separately.
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Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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On the Configuration panel, in the User Console Home Page section, click Configure User Console Home Page. |
Show or hide the quick-action links that appear on the User Console download page. Text for these links includes:
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Add announcements, links, and Knowledge Base articles. See:
You can show or hide links to Knowledge Base articles that appear on the home page of the User Console. In addition, you can use labels to show Knowledge Base articles to, or hide them from, different groups of users.
To manage links to Knowledge Base articles, you must create at least one Knowledge Base article. See Add, edit, or duplicate Knowledge Base articles.
To use labels to show or hide Knowledge Base article links, you must create at least one user label. See Add or edit manual labels.
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Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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On the Configuration panel, in the User Console Home Page section, click Configure User Console Home Page. |
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To control access to Knowledge Base articles, go to the Article Detail page and apply user labels to articles: |
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Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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In the Assign to Labels section, select the label you want to associate with the article, then click Save. |
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Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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Drag the label associated with the Knowledge Base article into the Apply these labels box, then click Apply Labels. |
You can add announcements to be displayed on the User Console home page, and you can edit, hide, or delete existing announcements as needed.
To display announcements, you must configure Service Desk to show the Announcements widget. See Customizing the User Console home page.
Announcements are displayed the User Console for each Service Desk globally, regardless of a user's ticket queue permissions. However, if the Organization component is enabled on your system, you manage announcements for each organization's Service Desk separately.
NOTE: The first 140 characters of each announcement are displayed on the User Console home page. If announcements exceed 140 characters, a Show More link enables users to read the entire announcement. |
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Log in to the appliance Administrator Console, https://appliance_hostname/admin. Or, if the Show organization menu in admin header option is enabled in the appliance General Settings, select an organization in the drop-down list in the top-right corner of the page next to the login information. |
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(Required) The title you want to use for the Announcement. | |||
When creating links for announcement messages, use any of these formats: | |||
(Optional) Whether to show or hide the announcement on the User Console home page. This action is useful when you have messages that you want to show or hide periodically, such as announcements about system status or planned maintenance. Select the check box to hide the announcement. Clear the check box to show the announcement. | |||
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To delete an announcement, click Delete under the announcement title, then click Yes in the confirmation window. |
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