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Unified Communications Analytics 8.7 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Exchange and Office 365 Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Backup and recovery options Appendix F:Custom configurations Appendix G: Questions and answers about UC Analytics

Changing the service account

When you initially install UC Analytics, you specify the credentials to be used to run the Data Engine service. The installer performs the following tasks for the account:

•
When creating the Data Engine service, the installer sets the account as a “log on as” account.
•
When creating the Storage Engine service, the installer sets the account as a “log on as” account (only if the storage path is on a network drive). Otherwise the “log on as” account is set as Local System by default.
•
The installer adds the "Logon as a service" right for the account in the UC Analytics server.

You can change the service account at any time using the Change Service Account option.

To change the service account
1
Start the installer by double-clicking the UC Analytics.exe file.
- OR -
From the Start menu, select Programs | Quest UC Analytics | UC Analytics.
2
Click Manage Deployment.
3
Click Change Service Account.
4
Enter the new account name (in either Domain\User or Computer Name\User format).
5
Enter the password for the account.
6
Click Update.
UC Analytics updates the service account in the UC Analytics configuration database and in Windows for the UC Analytics services. It overwrites the previous account entry for the Data Engine service (and the Storage Engine service if the storage path is on a network drive) and restarts the affected services.

Deploying additional Storage Engines

Deploying additional Storage Engines

When you install UC Analytics, you specify the locations on which the different services are to be installed. You can install multiple instances of the Storage Engine service.

At a later date, you might want to add more Storage Engines to distribute the collected data.

 
 
* 
NOTE: If you must reboot the computer on which the Storage Engine service is installed and you have a larger database, there can be a period of 5 to 10 minutes before UC Analytics will be available.
To add more Storage Engines
1
Start the installer by double-clicking the UC Analytics.exe file.
- OR -
From the Start menu, select Programs | Quest UC Analytics | UC Analytics.
2
Click Modify Deployment.
3
Click Add Server and select the Storage Engine role.
4
Specify the server on which the Storage Engine service will be installed.
5
To change the default values for a server role, click Edit Properties.
6
Click Advanced, enter any changes to the properties for the selected server role and click OK.
 
Table 32. Storage Engine service properties.

Physical Memory (MB)

Calculate automatically

Ensure the check box is selected to calculate whether sufficient memory is available. If you clear the check box, the value you enter in text box is assigned.

NOTE: Physical memory is automatically assigned during installation. After you successfully install, if you display the properties dialog, the currently installed physical memory is displayed in the text box.

Query Port Number

If the port is already used by another application, change the port number. This port is used by the Query Engine service to access the Storage Engine service.

7
In the Storage Directory Path field, specify the directory path in which all the collected data is to be stored.

When you install additional Storage Engines, it can take several minutes to start and synchronize all the Storage Engine services before they are ready.

Deploying additional collectors

Deploying additional collectors

When you install UC Analytics, you specify the locations on which the different services are to be installed. Initially you might only install the Data Engine (Collector) and Query Engine (Collector) on one server even though you can install the collector roles on multiple servers.

At a later date, once you have been running the data source collections for a while, you might want to add more collector roles to distribute the data collection and data writing load.

 
* 
TIP: When you view an existing deployment in the Configure Deployment page, you can identify the Data Engine (Collector) that is used as the Primary Data Collector since it is identified up arrow icon instead of a check mark.
 
 
To add a Data Engine (Collector) and Query Engine (Collector)
1
Start the installer by double-clicking the UC Analytics.exe file.
- OR -
From the Start menu, select Programs | Quest UC Analytics | UC Analytics.
2
Click Modify Deployment.
3
Click Add Server and select the Data Engine (Collector) and/or the Query Engine (Collector).
4
Specify the server on which the Data Engine (Collector) and/or Query Engine (Collector) will be installed.
5
To change the default values for the server role, click Edit Properties.
6
Click Advanced, enter any changes to the properties for the selected server role and click OK.
 
Table 33. Data Engine service properties.

Query Port Number

If the port is already used by another application, change the port number. This port is used by the web site to access the Data Engine service for query purposes.

Configuration Port Number

If the port is already used by another application, change the port number. This port is used by the web site to access the Data Engine for configuration purposes.

Primary Data Collector

When installing the Data Engine (Collector), you can specify that the collector be used as the Primary Data Collector which is used to run any background jobs such as Database Consistency. For information about these jobs, see Data sources that run in background as needed .

By default, the first installed Data Engine (Collector) is set to be the Primary Data Collector.

 
Table 34. Query Engine service properties.

Physical Memory (MB)

Calculate automatically

Ensure the check box is selected to calculate whether sufficient memory is available. If you clear the check box, the value you enter in text box is assigned.

NOTE: Physical memory is automatically assigned during installation. After you successfully install, if you display the properties dialog, the currently installed physical memory is displayed in the text box.

Query Port Number

If the port is already used by another application, change the port number. This port is used by the Data Engine service to access the Query Engine service.

Using the Tools menu for support activities

If you have opened a case with Quest Support, you may be requested to enable detailed logging and then send a package of the log files for analysis. You can use the tools available through the UC Analytics to do this.

To enable the button that allows you to create the support package, you must run the UC Analytics.exe installer file from the installation directory (C:\Program Files\Quest\UC Analytics).

The Tools menu also provides an option that lets you regenerate TLS/SSL certificates for the Storage Engine and the Query Engine when the certificates have been corrupted.

To create a support package or regenerate certificates
1
Start the installer by double-clicking the UC Analytics.exe file.
- OR -
From the Start menu, select Programs | Quest UC Analytics | UC Analytics | Deployment Manager.exe.
2
Click Tools.
3
Select the option that you want:
 
Table 35. Deployment manager tool options.
Option Name
Function

Set Detailed Logging

Allows you to set detailed logging for the selected service.

Detailed logging includes informational messages in addition to the default logging level which includes errors and warnings.

Create Support Package

After you have run the product and reproduced the issue with detailed logging, you can use this option to create a zipped file that contains the log files.

You can specify the number of job logs to include in the support package to ensure enough information is provided to Quest Support to analyze and troubleshoot an issue. Specifically, you can include a specified number of:

•
logs per job
•
days (UTC) of logs per job
•
MB of logs per job

The zipped file, which is named UC Analytics Support.zip, is copied to the desktop.

NOTE: In a distributed installation, you must run the Create Storage Package option on the server that has the Data Engine service installed.

Regenerate Certificates

Use this option to regenerate the TLS/SSL certificates used by the Storage Engine and Query Engine if they become corrupted. Keystore and Truststore certificates can become corrupted in certain circumstances, such as when the Storage Engine or Query Engine folders are not excluded from your antivirus software.

 

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