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Unified Communications Analytics 8.7 - Deployment Guide

Prerequisites for your installation Installing UC Analytics Configuring UC Analytics Adding data sources for Active Directory or Azure Active Directory Adding data sources, chargeback costs, and thresholds for Exchange and Exchange Online
Permissions needed to collect Exchange on-premises or hybrid data Permissions needed to collect from native Exchange Online Creating an Exchange Configuration data source Creating an Exchange Tracking Logs data source Creating an Exchange Mailbox Contents data source Do I need both Exchange Tracking Logs and Exchange Mailbox Contents collections? Creating an Exchange IIS Logs data source Creating an Exchange Mailbox Content Summary data source Creating an Exchange Calendar data source Creating an Exchange Public Folders data source Adding Exchange Online hybrid data sources for hybrid Office 365 Adding Exchange Online data sources for native Office 365 Setting chargeback costs for Exchange Setting thresholds for Exchange metrics Omitting words when filtering by subject or body
Adding data sources, chargeback costs, and thresholds for Skype for Business/Lync Adding data sources, chargeback, and thresholds for Cisco Managing which insights can seen by users Configuring and managing subscriptions Making changes to your deployment Appendix A:Configuring Exchange and Office 365 Appendix B:Configuring the Skype for Business or Lync Server Appendix C:Configuring IIS Log Files to capture ActiveSync or OWA events Appendix D:PowerShell cmdlets used by data sources Appendix E:Backup and recovery options Appendix F:Custom configurations Appendix G: Questions and answers about UC Analytics

Suggested hardware configurations for different size environments

Generally you can install UC Analytics on a single computer. For some large installations, you might have a distributed installation on two or more computers. The following examples show the estimated requirements for a single server installation. The estimated requirements assume that you are collecting from all data sources, including Exchange public folders and Exchange IIS Logs (ActiveSync events and OWA logons).

 
* 
IMPORTANT: These estimates provided here are guidelines only. You might require more resources, depending on your environment and how you configure UC Analytics. Foremost, if you collect email message body, the required RAM and disk space will be greater than the estimates. If you configure many data sources, the required resources can increase.

For distributed installations, you can use the UC Analytics Deployment Sizing.xlsx spreadsheet to see different options that can meet your environment’s needs. The spreadsheet can be found under Documentation in the autorun.exe.

 
 
Table 2. Sample minimum requirements.
Minimum Requirements for
5,000 users
20,000 users
50,000 users
100,000 users

Minimum RAM

24 GB

36 GB

84 GB

144 GB

Disk Space

721 GB

2.9 TB

7.2 TB

14.4 TB

Processors

Quad core

Quad core

Eight core

16 Core

Data retention

1 year

1 year

1 year

1 year

To obtain optimal performance for a production installation, it is recommended that you install UC Analytics on a physical machine.

Example: Small single server installation

This example shows the suggested hardware requirements for a smaller deployment with all the service roles installed on a single computer. The environment from which data is to be collected has the following characteristics:

•
# of AD users = 5000
•
# of Exchange mailboxes = 5000
•
# of Exchange public folders = 5000
•
# of Skype/Lync users = 5000
•
# of Cisco users = 5000
•
Retention period = 365 days
 
Table 3. Shows the minimum requirements for a small single server installation.
Processor
RAM
Required Disk Space

Quad-core 64-bit

Minimum: 24 GB

721 GB

Example: Medium single server installation

This example shows the suggested hardware requirements for a medium installation with all the service roles installed on a single server. The environment from which data is to be collected has the following characteristics:

•
# of AD users = 20000
•
# of Exchange mailboxes = 20000
•
# of Exchange public folders = 20000
•
# of Skype/Lync users = 20000
•
# of Cisco users = 20000
•
Retention period = 365 days
 
 
Table 4. Shows the minimum requirements for a medium single server installation.
Processor
RAM
Required Disk Space

Quad-core 64-bit

36 GB

2.9 TB

Example: Larger single server installation

This example shows the suggested hardware requirements for a larger installation with all the service roles installed on a single server. The environment from which data is to be collected has the following characteristics:

•
# of AD users = 50000
•
# of Exchange mailboxes = 50000
•
# of Exchange public folders = 50000
•
# of Skype/Lync users = 50000
•
# of Cisco users = 50000
•
Retention period = 365 days
 
 
Table 5. Shows the minimum requirements for a larger single server installation.
Processor
RAM
Required Disk Space

Eight-core 64-bit

84 GB

7.2 TB

If you install the Storage Engine on a server with two disks, you should specify a directory on the non-operating system drive as the Storage Directory for the Storage Engine during installation.

Software prerequisites

This section lists the prerequisites for the individual UC Analytics components (services and service roles). If you want to install more than one component on a single server, you must ensure all the prerequisites for the components are met.

The server on which UC Analytics is installed must meet following minimum requirements:

 
Table 6. Software requirements
Server
Minimum Requirements

Operating Systems

One of the following:

•
Windows 7 (64 bit version) or later
•
Windows Server 2008 R2 (Service Pack 1) or later
•
Windows Server 2012 and later
•
Windows Server 2016
•
Windows Server 2019

Any server on which a UC Analytics service or service role is installed must have a static IP address defined.

For a distributed deployment, the Remote Registry Service must be running.

Prerequisites for the UC Analytics services

Prerequisites for the UC Analytics services

UC Analytics includes several services that are used to perform different activities. The following prerequisites must be met to install the following services:

•
Data Engine service
•
Query Engine service
•
Storage Engine service.
 
Table 7. Prerequisites for UC Analytics services.
Service Display Name
Minimum Requirements

UC Analytics Data Engine service
•
Microsoft .NET Framework 4.6 (full version) or later
•
PowerShell 3.0 or later
•
TLS (Transport Layer Security) 1.2 protocol must be enabled.
•
To use OAuth 2.0 to collect from Office 365, the Exchange Online PowerShell module (v1 or v2) must be installed.
•
To collect Office 365 user subscription data, the following software prerequisites must be met:
•
Microsoft Online Services Sign-in Assistant must be installed.
•
Windows Azure Active Directory Module for Windows PowerShell 1.x must be installed. (Version 2.x has different PowerShell cmdlets and will not work.)

Also, since the Microsoft Azure AD cmdlets use the proxy settings for Internet Explorer, ensure that the Internet Explorer proxy settings for the service account are set correctly.

UC Analytics Query Engine service

UC Analytics Storage Engine service

•
64-bit Java Runtime Environment (JRE) 8
You can download the Java Runtime Environment (JRE) from the following web site: http://java.com/en/download/manual.jsp.
- OR -
•
Zulu OpenJDK 8 (Zulu Java 8 JRE for Windows, x86 64-bit in .MSI form)
For information and downloads, see https://www.azul.com/downloads/zulu-community/

Web site prerequisites

The Analytics web site requires IIS (Internet Information Services).

Under Internet Information Services (IIS), the World Wide Web Services must be installed. You install World Wide Web Services using Windows Features and enable the required services.

 
Table 8. World Wide Web Services (IIS) services that must be enabled.
Web server (IIS) services
Services that must be enabled

Application Development Features
•
ASP.NET
Enable both ASP.NET 3.5 and ASP.NET 4.5 (or later) if available.
•
.NET Extensibility
•
ISAPI Extension
•
ISAPI Filters

Common HTTP Features

Default Document

Static Content

HTTP Errors

Security

Windows Authentication

Under Web Management Tools, the following service must be enabled:

 
Table 9. Web Management services that must be enabled.
Web Management tools
Services that must be enabled

IIS 6 Management Compatibility

IIS Metabase and IIS 6 configuration compatibility

For information about setting security for your UC Analytics web site, see Setting up the web site for HTTPS .

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