The Customer Priority table defines the level of urgency customers believe should be assigned to their CSRs. Although a customer priority may be different than the priority actually assigned to a CSR in the Priority field, this is a way to record how important customers regard the issues addressed in their CSRs.
To open the Customer Priority Maintenance table, select Maintenance | Domain-Specific | Customer Priorities.
NOTE: For any service domain in which you want to use customer priorities, be sure to select Use Cust Prio in the service domain maintenance table. Otherwise, the Customer Priority field will be grayed out on CSRs opened in that service domain. For more information, see Service Domain Maintenance . |
The position of the priority in the Customer Priority field | |
For more detailed information on migration paths, see the book, Change Management for Generic Applications, Chapter 1, “Object Management.”
When defining migration paths, keep in mind the following considerations:
Generic application migration path security is controlled by the following user class rights:
The Generic Application Migration Path Maintenance table is displayed in a standard maintenance window. To open this window, select Maintenance | Domain-Specific | Generic Application Migration Paths.
A 1-10 character code that uniquely identifies this migration path | |
The Base environment from where the base archive set is created | |
After you have specified the migration code and description, click Apply to save your work. Then select the migration path and click Template.... This opens the Migration Path Definition window. The left section of the window displays a list of each environment that can be added to the new migration path (environments previously applied to a migration path in a different service domain will not be displayed). The right section of the window is where you arrange the icons to create a graphical diagram representing the sequence of the migration.
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To designate the environment as the new base environment in the migration path, select Set base environment. |
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To switch the environment’s place in the migration path with another environment, select Swap environment number. Then in the prompt select the number of the environment you want to switch and click OK. |
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To remove the environment from the diagram, select Delete environment. |
For more information on distribution environments, see the book, Change Management for Generic Applications, Chapter 3, “Object Migrations.”
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Right-click on the graphic representing the distribution environment in the migration path. Then in the pop-up menu, select Enable distribution environment. |
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Click Add. |
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Click OK. |
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