EV collector journal collection logs
Occasionally, it may be necessary to check the EV Collector log files if there are any issues present. With large journal archives, the collection can take some time, and it might be important to check for collection issues.
First, Archive Shuttle will need to find and open the log files. They are stored on:
a) Machine where are the modules installed (ie: C:\Program Files (x86)\QUADROtech\Logs), in many cases it is the Source EV server. The log file name is AS_EVCollector_Log.txt
b) Machine where is core installed (ie: C:\Program Files\QUADROtech\Logs). You will find there two different log files for EV collector, first is the Client (Module) log file with name ArchiveShuttle.WebServicesLog.HOSTNAME.EVCollector.Client.txt, and the second one is the core log ArchiveShuttle.WebServicesLog.HOSTNAME.EVCollector.txt
Second, the log level may need to be changed to TRACE to collect detailed information.
Alternate mailbox support for discovered addresses associated with active users
In a Journal Transformation migration you might want to migrate active user content into inactive alternate mailboxes. This may simplify the migration and reduce project complexity. You may also want to do this if active users recently departed the organization or re-join after leaving.
In the Bulk Mapping wizard, when you select the Journal Transformation options there is an option called Use alternate mailboxes:
If the option is enabled all collected Journal Transformation users will be treated as leavers after consolidation. This means that the users will be managed from the Journal Transformation Leavers Management page in the user interface.
Retry failed remediations
When performing a Journal Transformation it is possible to retry any remediation actions which fail.
To start this process click on the button in the user interface, and a new page will be displayed:
More information can be obtained on this screen for each action, and each action can be retried. If a retry operation is performed its executed immediately.
Support handling of invalid or changed SMTP addresses
Archive Shuttle has the option to handle invalid of changed addresses. A changed address can occur when a primary SMTP address is changed on a user object.
When Archive Shuttle performs an Office 365 Sync operation, the user mapping in Journal Commander will be marked as changed address.
The Repair changed address button can be used to update/replace the Primary SMTP Address in all the appropriate Archive Shuttle database tables for the selected user mappings.
If a user mapping is not enabled for import the change of address will be immediate, as there is only a small update required. For a user mapping which is enabled for import the change of address may take a few minutes because there could be a large number of updates required.