When you upgrade to v3.0 the following error may appear:
The RPC server is unavailable. (Exception from HRESULT: 0x800706BA) error.
This error indicates that the WMI connection may not be available.
WORKAROUND:
Spotlight requires a WMI connection.
To test WMI availability try the steps below:
1. On the Diagnostic Server machine, log on under the account used to run the Quest Diagnostic Service;
2. Go to Computer Management, right click on the Computer Management (Local) | Connect to another computer, specify a name of monitored machine which reports about WMI-error (\HOSTNAME);
3. Go to Services and Applications | right click on the WMI Control, go to properties in the context menu | be sure General tab is opened.
If issue persists, check the following Knowledge base Article: kb/97739
In v.2.6WMI connection was optional, but in SoSSE3.0 it requires it, so when WMI fails, connection goes to outage.
