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Título
Mount of a recovery point is failing with "TevoMountReplay failed with error -2147023670 (0x800704ca - The network connection was gracefully closed)" When using Azure Repository. -
Descripción
If the following conditions are met:- The agent uses an encryption key.
- The recovery point for the agent is made in a local repository.
- Then the recovery point is moved to an Azure repository via archive or replication
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Causa
This has been identified as product defect RR-111271. -
Resolución
- Upgrade the core to Rapid Recovery version 6.8 or newer
- If upgrading is not possible at the moment, you can install the patch for Rapid Recovery version 6.7.0.387.
Patch Disclaimer:- Patches are provided as-is for the specific build listed.
- Active support is required to download a patch. If not already logged in @ https://support.quest.com, you will be prompted to do so before you may download.
- If you have an existing patch, open a service request with Support, to request a cumulative patch. Otherwise, the previous patch will be overwritten.
- Follow best practices to install MSI patches per KB How to apply updates to product software.
Work Around:
- Patches are available for the following builds. Download the appropriate patch and apply it to the Target Core(s) per KB How to apply updates to product software:
- Rapid Recovery 6.7.0.387: P-2632
- If you have any questions or need assistance with a patch, please contact Support via Chat or by Service Request.