What is the process for backing up and restoring the configuration of a Policy Authority for Unified Communications Appliance?
Appliance Configuration Backup:
1. Open an SSH session to your Policy Authority for Unified Communications appliance
2. Type 'exportconfig AllServices'
3. Type 'Yes'
* WARNING - This will stop ALL Services causing an interruption in IM Service
4. Hit Enter
5. Type '<Date>AllServices'
6. Hit Enter
7a. Type 'no' to not upload to an FTP Server
- Take note of the file name
- In the WebUI, go to Appliance Manager | Trace Categories
- Click on the 'List Trace Files' button
- Click on the file name to download the config file and save it to desired location
7b. Type 'yes' to upload to an FTP Server
- Type 'no' to upload to Customer Support FTP
- Enter the FTP Server you wish to upload to
- Enter your username
- Enter your password
- Enter the destination folder on the FTP Server
- Confirm the information is correct and type 'yes'
8. Hit Enter
Appliance Configuration Restore:
Note: Access to an FTP server is required to restore a back-up.
1. Copy your backup to an FTP server that is accessible by the appliance
2. Open an SSH session to your Policy Authority for Unified Communications appliance
3. Type 'l7stop <ServiceToBeRestored>' (EXAMPLE: l7stop L7Gateway)
4. Type 'Debug'
5. E-mail the Debug key to support@quest.com
6. Enter the password returned from support
7. Type 'mkdir /opt/Akonix/backup'
8. Type 'cd /opt/Akonix/backup'
9. Type 'ftp <FTPSERVERADDRESS> '
10. Login to the ftp server
11. Type 'Bin'
12. Type 'Hash'
13. Type 'Get <BackupFileName>'
14. Type 'Bye'
15. Type 'Unzip <BackupFileName>'
16. Type 'cp -R /opt/Akonix/<Service>/Data/ /opt/Akonix/<Service>/Data.bak/' (EXAMPLE: cp -R /opt/Akonix/Gateway/Data/ /opt/Akonix/Gateway/Data.bak/)
17. Type 'cp -R <Service>/Data/ /opt/Akonix/<Service>/Data/' (EXAMPLE: cp -R Gateway/Data/ /opt/Akonix/Gateway/Data/)
18. Type 'exit'
19. Type 'l7start <ServiceRestored>' (EXAMPLE: l7start L7Gateway)
1) This article will backup and restore configuration settings only. This will not backup or restore data.
2) This procedure will not backup or restore the certificates used for AIM connectivity or Self-Registration. You must manually keep copies of these items and restore them manually.
3) This procedure will not backup or restore the Archive log files located at Data Service | Archive Settings. You must manually download each Archive file and restore them manually.