Getting the below error message when running the Self-Service Desktop Migrator (SSDM):
--cut--
The exception unknown software exception (0x0000417) occurred in the application at location 0x5f72f979.
Click on OK to terminate the program
--cut--
Delete the corrupted email that causing the issue.
Please see below instruction:
- Go to START | Run
- Type in %temp%
- Locate/Open the notesdtapp log file using Notepad
- Go to the bottom of the logs
- Find the last email/calendar entries that SSDM tries to process but unable to due to corruption.
- You need to make sure that the email/calendar entry in question was 'permanently' deleted.
Once done, then run the Self-Service Desktop Migrator (SSDM).
