After user runs a published application and has worked in it more that 20 minutes, the Web-IT page may show the error: "Your active session has expired. Please log in again to continue".
Web-IT configuration for idle session has a different value but the user is getting logged of after 20 minutes exactly.
This can be caused if the timeout of the IIS worker process is set to 20 minutes by default.
Please change the IIS worker timeout process to a bigger value. The process is different on IIS6 and 7 versions.
For IIS6:
- open IIS Manager
- expand Application Pools
- right-click the DefaultAppPool and select properties
- click on Performance tab
- change the value of "shutdown worker process after"
For IIS7:
- open IIS Manager
- expand website and click on AppLication Pools
- on right pane, right-click the Quest Web Access and select Advanced Settings
- in Process Model section, change the value of Idle Time-out (minutes)
