1. 'Allow parent ticket to close child tickets' should be enabled on Queue Configuration page
2. User Modify should be set for 'Parent info' field on Queue customize page
3. Three tickets say T1, T2 and T3 should be present
Steps to Reproduce:
1. Login the server as admin user
2. Go to Service Desk | Tickets and modify T1, T2, T3 tickets in below manner:
a) Make T1 parent of T2
b) Make T2 parent of T3
c) Make T3 parent of T1
3. Open ticket T1 and change the status to close
Expected Result:
After step 3, Following options should be displayed for T1 when closing it:
a. Also close 1 child ticket - check-box (checked).
b. This is the last child ticket for parent T3. Also close parent - check-box (not checked)
Actual Result:
After step 3, 'Also Close parent' check-box is not displayed on ticket detail page while closing any of nested ticket having parent child relationship.
Note: This is a known issue (ESMAS-3826) and will be remedied in a future release.
