Date: Aug 2010
Affected Product & Version - NetVault: SmartDisk 1.0, 1.1, 1.2
OS Version - All Windows
Application Information: N/A
Symptoms:
When installing SmartDisk on a new system, the installation prompts for a non-privileged user account and upon pressing "next", the installation fails with "Installation Failed - The installer has been interrupted" and the setup terminates.
A verbose MSI installer log shows
"The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2896. The arguments are: NV_AuthenticateUser, ,"
Reason:
NetVault: SmartDisk has certain library dependencies that need to be met before an installation can succeed. If you encounter the above error message, you are missing one of these libraries.
In order to provide the system with the required library, you can simply install a NetVault: Backup client which comes with the required files. Afterward installing NetVault: Backup you can successfully install NetVault: SmartDisk.
This has been raised as fault NSD-62 and will be addressed in a future release of the product.
