The upgrade to 5.x failed at the catalog database installation stage.
Under Add / Remove Programs vRanger version is correct but the Catalog Manager version is incorrect (old version)/ or not present at all in the list of installed services
vRanger GUI shows the correct version, but you can't see the Quest Catalog service in services.msc when you enumerate it
If you re-run the upgrade it says the newer version is already installed do you want to change some components
There may be something blocking you from the Catalog DB in your current SQL configuration. One thing to check for is to make sure your Catalog DB is not set for single user. You'll see the Catalog under your DB list in SQL Management Studio Express, but next to it you will see the following : Catalog (singe user)
Single user mode is sometimes used in SQL to restrict access for a short time to a database. When in single user mode the connection is used by the SQL server Agent services which disallows the connection for the Catalog instance.
Make sure to check under the State section of the database properties for the Catalog DB to see what restrict access is currently set.
To alter the database state to multiple access to the single user mode, first open the Microsoft SQL Server Management Studio, and connect to a SQL Server instance. Open the list of available databases belonging to the related instance in the Object Explorer window. Right click on the SQL Server database that you want to set its mode to multiple user and select Properties in the context menu.
When you click properties menu item, the following Database Properties screen will be displayed for the selected database.
