Here's what the process will look like:
- In the K2000 web interface, navigate to Settings > Network Settings and set the Secondary IP Address (and subnet mask, if applicable) to reflect the IP address you will use for the K2000's direct connection to the NAS device.
- Create a support ticket referencing this article and request a tether key to apply to your K2000. Make sure to include the following information in the ticket:
- K2000 version
- The new NAS IP address
- The NFS share path
- Once the tether connection is active, support will need to change the database and file system table to reflect the new location
- Support will notify you when the changes have been made. When you're ready to make changes to the NAS device, shut down the K2000.
- Change the IP address on the NAS and direct connect the devices together. If you are utilizing IP address access restrictions on the NFS share, make sure to allow the K2000's secondary IP address
- Turn the K2000 back on, it will use the new IP address to mount the external storage NFS share
If you are not able to have tether in your environment, another option is to migrate your external data to internal storage and back to external once you've reconfigured the NAS/NFS settings and direct connected it. This will only work if there's enough space on your internal storage to migrate all of your external data back to it. Do not revert back to the internal storage data or you will lose all of your data since migrating to external storage.
Please note that you should never try to migrate your data from external to internal when you have issues with the external storage. Contact KACE Technical Support for assistance instead.