How to verify if a HelpDesk mail was sent.
Below contains an example date range for this demonstration.
Provide your own date range to search on along with the User's ID in the KACE SMA.
Note: To find out the User's ID, look at the URL underlying the link to their name from the list of users.
>select * from HD_TICKET_CHANGE WHERE LOCATE('1234',NOTIFY_USERS) >0 /* change 1234 to user's id */ and MAILED =1 /* 1 means they were sent an email */ and TIMESTAMP > '2000-01-31' /* change starting date range here */ and TIMESTAMP < '2200-01-31' /* change ending date range here */ and HD_TICKET_ID IN ('12221') /* remove this line if you want to search all tickets, or put in a comma-separate list of numbers for multiple tickets */
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